Since it’s owned by Facebook, that’s a bit of a stretch.
No matter how you look at it, Instagram is the second most popular social media platform on the planet.
Instagram has more monthly active users than Twitter. About 700 million people now use Instagram every month, with about 400 million of them checking in daily. Eighty percent of users are outside of the United States.
In spite of these impressive numbers, I have neglected Instagram for years. To me, it was just one more thing to do, and to be frank, I didn’t really know what to do with it. I’m not an exhibitionist, and I didn’t feel the need to let perfect strangers into my private life that’s far from picturesque. Also, I didn’t want to become one of those people ruining a perfect moment to snap an Instagram photo, instead of experiencing that moment.
Life needs to be lived. Not observed. Observation creates detachment, instead of closeness.
As the number of Instagram users started to grow rapidly, I began to suffer from a mild case of FOMO, the Fear Of Missing Out. Was I doing my voice-over business a disservice by ignoring this platform?
Because of its visual nature, millenials prefer Instagram over Facebook and Twitter. Hashtags make it easy to find and grow an audience. You don’t need to have access to your computer to use it, and there is less competition from other small businesses.
As a solopreneur who leads a fairly isolated existence due to the nature of my job, making new connections is vital to the survival of my modest enterprise. So, could Instagram connect me to new clients, and provide me with a fun and effective way to stay in touch with my readers? Social Media gurus have done the math.
Engagement with brands on Instagram is said to be 10 times higher than Facebook, 54 times higher than Pinterest, and 84 times higher than Twitter. Experts tell me that even if I had less followers than on other channels, my Instagram audience would be far more interactive. With so much untapped potential, I decided it was time to give my Instagram account some love!
WHAT TO EXPECT
If you’re already on Instagram, what can you expect from me? Pictures of my cats, and other family members? Photos of food, my visits to the gym, or vacation snapshots? If that’s what you were hoping for, I have to disappoint you.
If Instagram is supposed to be this powerful tool to reach thousands if not millions of people, I want to use it to inspire. That’s goal number one. Goal number two is to increase awareness of the Nethervoice brand (to use marketing-speak), and to drive people to my website. It’s not all fun and games. I have to make a living.
My strategy is to post one picture a day with a quote from one of my blog posts. It’s easy on the eyes, and it will make you think. It reinforces my message, and I hope that those who have never read my blog and book, will get curious. That’s the plan. Will it work? I have no idea, but I’ll keep you posted. Right now I have 338 followers, so there’s plenty of room to grow.
If you’re already on Instagram, you can do me a huge favor, and follow me: https://www.instagram.com/nethervoice/ I will gladly follow you back. Here are two examples of the type of posts you can look forward to:
Are you on Instagram? What has been your experience, so far? Has it been beneficial to your business, or is it just another way to socialize online? Please share your tips and comments below.
I sometimes get annoyed by colleagues tooting their own horn really loud.
We may be living in the “Age of ME,” but it’s painful to see beginners and more experienced talent trying to construct some kind of image that’s supposed to persuade clients to hire them. Here’s the problem:
Too many freelancers are too focused on themselves, and it is costing them business.
The way I see it, successful solopreneurs have one job, and one job only: To be a Superhero.
A superhero doesn’t think about him- or herself. A superhero answers a call of someone in need, and uses special powers to save the day. Once the job is done, the hero leaves the scene to tackle another problem.
Now, the very best superheroes have at least one thing in common: they know when they are needed. Here’s what I want to know: How do they figure that out?
That’s a great question, and every sales person who has ever lived has asked that question many times. In order to answer that question, we have to take a step back, and answer another question: What motivates people to buy things?
Even though you and I are likely to have different clients with different needs, there are three factors that always play a role in every purchase decision. You might be selling a service or a product. It doesn’t matter. All buyers are influenced by the same three things:
Price, Benefits, and Perceptions
The price is what the customer pays in exchange for benefits received. It’s something your client has to give up in order to get something from you. Ideally, those benefits should outweigh or at least equal the cost.
Benefits are the positive effects derived from using your solution or service. It’s the pleasure people experience after getting rid of their inner emptiness, frustration, or pain.
Smart sales people sell benefits. Stupid sales people slash prices. Any idiot can close a sale by cutting the price (and go broke in the process). It takes brains to sell benefits.
Perceptions are the result of how people evaluate the benefits and price, the (initial) impression they get from your business, as well as the total experience of using your product or service.
In the end, perceptions matter most. Allow me to demonstrate.
Let’s assume you’ve studied the market and you decide to charge $250 per hour for your services. Is that too much or not enough? Does it even matter what you think?
Client A will never hire you because she thinks you’re too cheap, and cheap equals crap. Client B will hire someone else because she thinks you’re overpriced. Client C will happily hire you because she believes your price is just right.
Your fee is just a number in a certain context. It is always evaluated in relation to something else. That “something else” is a matter of interpretation or perception.
People do things for their reasons. Not for yours. Get this:
An anonymous donor paid $3.5 million at a charity auction to have lunch with Warren Buffet, one of the richest men in the world. Is that too much for a few hours of conversation and a meal?
Hedge fund manager Ted Weschler spent about $5.3 million to win both the 2010 and 2011 auctions. To him, it was money well spent. Buffet ended up hiring him to manage an investment portfolio.
Perceptions are personal value judgments, and therefore highly subjective. This begs the question:
Can perceptions be influenced? Can we manipulate a client into buying from us?
Even though I believe that lasting change comes from within and cannot be forced upon someone, the fact is: people are impressionable. Otherwise, they wouldn’t be as open to social proof, and all advertising would be totally irrelevant.
Years of being a solopreneur have taught me that there are things you can do to get an interested client in your corner, as long as you play your cards right.
Here’s what I have learned:
1. First impressions are crucial
We all know that we shouldn’t judge a book by its cover, but psychologists will tell you that it takes us only a few seconds to form an opinion of someone or something. That’s why companies spend billions on packaging, and people spend millions on make-up, clothing, and cosmetic surgery.
If you can’t pique a consumer’s interest or instill a level of trust right from the start, he or she will move on to whatever catches the eye next. So, ask yourself:
What is the very first thing new customers see or experience when they stumble upon my product or service? Is it the landing page of my website? Is it a cover of a book or a brochure? Is it… me?
This first impression is the all-important hook. It sets the tone and tells prospective clients enough about your level of professionalism and style, or lack thereof. If anything, this is where you should spend most of your marketing money. To do it right…
2. Your message needs to be clear, convincing, congruent, and consistent
If you want to play the part, you have to dress the part, and embody the part. That might seem obvious, yet, so many business owners undermine their own credibility by sending out conflicting signals. A few examples:
– A translation and proofreading service emailed me: “Your welcome to visit our website.” When I pointed this out to them, they blamed this slip of the pen on the intern.
If you don’t proofread your own material, why would my legal translation be safe in your hands?
– The sign in the front yard said: “Quality lawn care at a price anyone can afford.” Meanwhile, weeds were growing everywhere, and most trees needed pruning.
– The owner of the local health food store looked like she was terminally ill. She must be friends with that overweight director of the fitness center.
See what I mean? Actions speak louder than words. Remember the four Cs when you craft you core message. You have to be Clear, Convincing, Congruent, and Consistent.
3. You have to be responsive
What clients hate more than anything is to be ignored. It gives them the feeling that their business isn’t important to you, and you know what? I think they’re right. Time happens to be something we all have the same amount of. How we choose to spend that time, gives us an inside look into someone’s priorities and planning skills.
I’ve walked out of a fancy restaurant because the wait staff couldn’t be bothered to serve my table in a timely way. I don’t care if you’re known for the best food in town. If your service sucks, you’re screwed.
I read on your website’s Contact page that you’ll get back to me within 24 hours. I sent you a message three days ago and I have yet to hear from you. What other promises aren’t you going to keep? My project has a strict deadline. If you can’t meet your own, how can I be sure you’ll meet mine?
Being responsive also means: giving your client concise progress reports. It’s a way to reassure them that they’re in good hands. If you’re right on track, let your client know. If you’re experiencing an unexpected delay, you have to let your client know. Don’t wait until they send you an email wondering why they haven’t heard from you in days.
Communication is key, as long as you’re to the point. Anticipate and answer client’s questions. Be an open book. Stay in touch. Make it a breeze to do business with you. You want your clients to smile when they think of you. That will happen when you…
4. Go out of your way to be helpful
Not all inquiries lead to a sale. Sometimes what you have to offer is not what a client is looking for. In my case they might want to hire a female voice actor or someone with an older sound or a different accent. Does that mean that all my efforts were wasted? On the contrary.
If you cut off contact because you can’t make an immediate sale, you’re thinking about yourself and you’re thinking short-term. Everything is marketing. Any contact with a client, no matter how brief, is a golden opportunity to start building a relationship. A healthy relationship is a two-way street and takes time to evolve. It’s about giving and receiving.
So, how do you give to a client who doesn’t need your services?
It’s simple: Be a resource.
If you’re not right for the job, recommend a few colleagues who are. I’m sure they won’t mind. Show your expertise. Build some goodwill. You’re sowing seeds, and who knows when they might bloom? There are always new projects in the pipeline that might be a better fit for you.
Here’s the thing about giving, though.
Don’t just do it for future rewards. That’s not a gift. That’s a bribe.
Your voice is your biggest asset, but are you treating it that way?
Do you really know how to take care of it?
If not, let me cut to the chase.
Vocal Health Educator Elissa Weinzimmer will teach you how to protect it in a special online class for voice talent. It’s a workshop about maintaining your vocal health, preventing problems, and dealing with issues when they come up.
This class takes place on two consecutive Wednesdays, June 7th and 14th, from 3 – 4:30pm EST. You can sign up by clicking on THIS LINK to join live, or receive the recording after the event. This is the first time I have ever recommended a class in this blog, and that should tell you something. It just think it’s that important!
If you don’t know Elissa, here’s an interview with, and an introduction to a coach who should be on every (voice) actor’s radar screen.
Here we go!
Imagine for a moment that you’re young, and your voice is your life.
You love it so much that you want to make a living using that voice.
You take every opportunity to speak, sing, and perform in public.
You dream of a career on stage, and you work very hard to make it a reality.
And then, all of a sudden, you lose the one thing you trust and rely on most.
How would you feel?
This is not some sort of hypothetical scenario. This actually happened to vocal coach Elissa Weinzimmer. She told me her story, and today I’m going to share it with you. Here’s Elissa, recounting the events that took place some eight years ago.
“Simply put, I lost my voice in 2007. It was due to a combination of factors… I was really pushing to belt a solo in my a cappella group (USC Reverse Osmosis), and I was also drinking almost every day because I was trying to enjoy my remaining months in college (!). The drinking part was quite out of character, so it only lasted about a month before my body reacted. One morning I woke up, and felt like I had shards of glass in my throat. It hurt to swallow and speak. Later on that day, I spat up blood.
I rushed myself to the Ear, Nose and Throat specialist that week to have my vocal cords scoped, and I was told I had severe onset of acid reflux, and had experienced vocal “trauma” from overuse. I was put on vocal rest for a month… I had to walk around with a little notepad to communicate my thoughts. After that, I was sent to speech therapy. The whole experience was a major turning point for me. I stopped performing. I even stopped singing much in the car or the shower, places where I usually rocked out. Recently, I’ve started to call the seven years after losing my voice my silent years.”
When your voice is such a part of your identity, what did it do to you psychologically, when you could no longer rely on it?
“It was really emotional, of course. My confidence took a hit because I felt like I couldn’t rely on my voice. When I talk about it in yogi terms, I say that I spent years shutting down my fifth chakra, the center of energy in my throat. The fifth chakra is all about creativity and expression, so I felt stifled. Opening back up to my expressiveness has been a challenging but joyful process.”
How did losing your voice change a possible career path you had set out for yourself at that time?
“Well, I’d spent most of my life believing that I was going to pursue a career in acting – that I was going to sing on Broadway. Interestingly enough though, a few months before I lost my voice I directed my first full length show, the musical Cabaret. So I was already intrigued and exhilarated by the idea of pursuing a career in directing. When I couldn’t rely on my voice anymore, it was a no-brainer that I would focus my efforts on directing instead. The idea to teach voice didn’t arise until a year or so later.”
Some people look at unfortunate events as blessings in disguise. Was losing your voice such a blessing, and in what way?
“Eight years later, I absolutely believe that it was a blessing. My story fits the archetype of the person who enters a healing or helping profession because of their own challenges. Losing my voice redirected my course in life, and I deeply love what I do now. So, in some ways I’m very grateful to have gone through the experience.”
What surprising things did you discover in the process of getting your voice back, and how has that changed you as a person, and as a professional?
“By the time I was ready to start reclaiming my voice I was already teaching voice to others quite a lot. It became clear to me that it was time to start walking the walk rather than just talking the talk. After all, it’s one thing to tell people to express themselves fully, and it’s entirely something else to be a model of that. I have to admit, a lot of my motivation for performing again was selfish – I needed to do it for me. Yet in pursuing my passion and my truth, I hope I offer a model that encourages other people to do the same in their own way. I believe the world will get really exciting when a critical mass of people start pursuing their true passions and desires, and I feel very strongly about being part of that movement.”
You have used a few methods to restore your voice, to strengthen your vocal folds, and to deal with vocal fatigue. One is called Fitzmaurice Voicework®. In a nutshell, what did you learn from using this technique that was new to you?
“It wasn’t what I expected. I encountered Fitzmaurice Voicework® in my theatre voice class when I was a senior at the University of Southern California. After I lost my voice I began to study the technique more deeply. Fitzmaurice is a beautiful and unique full body approach to making sound, but the exercises weren’t the thing that provided the biggest change for me. The huge change came from encountering a mindset shift inherent in that work: that instead of needing to have the best voice or a perfect voice, I could focus on having my voice.
I showed up at Fitzmaurice lessons wanting to get better and fix my voice. Of course that makes sense, I had spent my whole life up to that point trying to be a good singer and trying to make a good sound. But I learned that improving the voice is a paradox, because in order to get “better,” we have to uncover what’s already there. It’s not about adding stuff, it’s about peeling the extra junk away. In this new way of thinking I could let go of judging myself as good or bad/right or wrong, and I could instead ask myself: “What might this way of making sound be good for?” or “What might this way of breathing be right for?”
This paradigm shift changed everything for me. Once it sunk in, I was immediately committed to the idea of becoming a voice teacher, and sharing this way of thinking with others.”
You say the whole body is involved in creating sound. Many voice-overs lead very sedentary lives. They lock themselves up in a small, soundproof box, and sit all day, reading long scripts. What advice do you have for them?
“An ongoing struggle that I’ve had in my own vocal practice is to actually do my warm ups and take good care of myself. I will be the first to admit that that’s challenging! I have often felt like I’m not doing enough, and when I start working without warming up I feel guilty. However I’m lucky to be curious – fascinated in fact – with how the voice works and the connection between the voice and the body. At this point I’ve spent years experiencing and teaching warm ups and exercises. In the process I have come to believe beyond a shadow of a doubt that having a vocal practice works. Doing vocal warm ups and keeping ourselves in shape makes a difference.
So, for those of us who are really committed to using our voices as an instrument, I suggest this:
Get curious about how your voice works. We would never hop on a motorcycle without first learning how it works, so why would we ever presume to use our voice every day if we don’t understand it? Pick up a book and read. Joanna Cazden’s “Everyday Voice Care” is a great place to start.Create accountability and support. Sign up for a class. Go to yoga or the gym regularly. Create a practice.
Professor David Ley (left)
In 2012 you moved to Edmonton, Canada, to earn an MFA in Theatre Voice Pedagogy at the University of Alberta. That’s where you met one of your mentors, professor David Ley. One of the things he has developed is called the “Vibrant Voice Technique.” Tell me about it, and in particular how this technique could be beneficial to voice actors.
“Vibrant Voice Technique is based on this outside-the-box idea that David had to use a vibrator for your voice. He had a client suffering from extreme vocal fatigue. She’d been to the Ear Nose and Throat doctor, and she’d been scoped, but there was no damage. That being said, she was having ongoing difficulty making sound due to muscle tension. She had trouble giving herself a manual throat massage to release the tension, so David thought to himself… “Hmm, what’s small and vibrates?” The subsequent lightbulb moment led to a trip to the “love shop” to purchase a pocket-sized vibrator, and sure enough it worked!
Essentially, with Vibrant Voice Technique we use external vibration to reduce muscular tension, and enhance resonance. The technique can be incredibly beneficial to voice actors because it makes vocal exercises quick, easy, and highly effective. You don’t have to have a long regimen of exercises that you feel guilty about not doing. Quite honestly, Vibrant Voice is a shortcut to staying in vocal shape. So for voice actors who deal with issues of duration and overuse it can be extremely helpful.”
You’ve taught this technique to stage actors, on-camera actors, and professional singers. What’s the response when they found out they’re about to use a sex toy?
“There’s this very funny moment that happens when I say to someone: “I teach people to use a vibrator for their voice.” Almost always it goes like this: a blank stare, followed by a slow smile, then a vigorous nod. Sure the idea is surprising, but it makes sense to most people as soon as they think about it! Obviously many media outlets have capitalized on the sex toy angle because it’s sensational. Yet we continue to teach and do what we’re doing because the technique really works.”
Apart from being the managing director of Vibrant Voice Technique, you run your own business called “Voice Body Connection.” What do you offer, and who are your clients?
“Voice Body Connection is based in New York City where I live. The business is all about helping people tune into the connection between their voice and body (as the name suggests). My mission is to help performers and public speakers communicate with more confidence and ease. I work in many ways: I coach clients privately in person, and over the internet. I teach actors at a studio in New York called Anthony Meindl’s Actors Workshop. I also teach an online Speak With Confidence class for public speakers.
In whatever format I’m teaching, the work starts with examining and shifting our mindset about how we communicate, and progresses to techniques and practices to create sound with more expression, and less effort.”
You also prep people for auditions. What are some of the common mistakes you help people correct?
“Well, I think the greatest challenge for a performer is that we’re usually given a script, and that maps out our impulses for us. It is so easy, when we’re being told what our impulses should be, to plan and make logical decisions about how we’ll perform. However the real goal is to allow impulses to bubble up creatively from our right brain, the same way impromptu speech pours out of us. So, the biggest thing I find I spend my time doing when I’m coaching people for auditions or performance, is helping them find a way to marry their own impulses with the impulses that have been provided in the script.”
Quite a few voice actors suffer from vocal fatigue. They got into the business because they loved to read out loud, and because they could do “funny voices.” Not everyone has had professional voice training. What advice do you have for an audio book narrator who records five hours a day, or for a voice actor who has to scream his head off while recording video games or cartoons?
“So, you’ve just brought up two issues: the duration issue (length of time doing the work) and the use issue (are we using healthy practices?). In either case, I highly recommend a warm up and a cool down.
Now, we’re doing the warm up not just to go through the motions. We’re doing it because it’s an opportunity to let our voice know: “This is how I’d like you to behave as I move through my work.” It sets us up for success. After you’ve done a warm up you can do whatever you want within reason – you can scream, cry, and make crazy sounds.
At the end of your session, you want to reset by doing a cool down. You’ve done a lot of work and potentially used extreme effort, so you want to come back down to a more healthy, neutral resting place. The primary reason actors get into trouble with fatigue is because they carry their overuse or misuse into the rest of their day or into the bar that night. So the biggest piece of advice I can offer is: Warm up and cool down! Even thirty seconds of humming will do.“
Elissa, performing her show “Home.”
And finally, back to you. Helping all these performers, don’t you feel the pull of the stage? Will you be coaching in the background, or is there a chance we could see you perform in public again?
“The answer to both is yes! I love coaching. I love helping facilitate people’s art. However, now that I’ve broken the seal, so to speak, I’m back, and I’m going to continue performing!
What do you mean?
I recently sang a cabaret show for my 30th birthday! It was an incredible experience. The theme of the show was “Home.” I’ve been moving around a lot over the last couple years, so it’s about finding home wherever I am. But it’s also about coming home to my voice. You can read about my three performances on a special website I just created.“
Her next class is specifically for voice-overs, and takes place on two consecutive Wednesdays, June 7th and 14th, from 3 – 4:30pm EST. You can sign up by clicking on THIS LINK to join live, or receive the recording after the event.
A few weeks ago, I gave you my “formula” for being less busy, and more productive:
Focus on what you’re good at. Outsource the rest.
People who run a successful business hire people who are smarter and more talented than they are, to take care of certain aspects of that business. These experts are able to do things better and quicker, leaving you with more time to focus on your strengths. That’s where the money is!
This philosophy has served me very well, and yet it’s only part of the picture. Today I am going to reveal something to you I haven’t told anyone else. At first, it will sound like a contradiction in terms, but I assure you it is not. It is something essential that took me many, many years to learn, and quite frankly, I don’t think I’ve mastered it yet.
Because it is seemingly contradictory, it confused me to the core, and at first I fought it tooth and nail. But once I discovered the benefits of this strange strategy, I came to embrace it.
TRYING TOO HARD
It all began some ten years ago. I was trying very hard to build my business, working 60 to 70 hour weeks. The idea was that the more I would put into it, the more I would get out of it. That’s only fair, right? It’s the same perverse philosophy that’s behind the torture that is cold calling. The more numbers you dial, the greater the chance of success. That’s what they say, whoever “they” are.
Well, this might be working for some people, but it wasn’t working for me. All that knocking on doors and auditioning for anything under the sun left me exhausted, and disenchanted. Bottom line: I had run into the law of diminishing returns. The more I tried, the less I accomplished.
Have you ever been in a situation like that?
People around me said: “You’re working too hard. Take break. You can’t force success.”
Did I listen? No!
Every time I took a breather, I felt tremendously guilty because I could have and should have been using that time on something useful and productive.
This voice-over business was supposed to be my dream job. Dream jobs don’t feel like work, and they give you energy, don’t they? It’s the ultimate freedom from the 9 to 5 rat race so many people get caught up in. It was my chance to prove to the world that I could be my own boss, living life on my own terms and turf.
If all of that were true, why didn’t it feel that way? Why was I waking up exhausted before the day had even begun? Why had I become an irritable, self-absorbed, sad sack of a husband who could only converse about finding new ways to get new clients?
“Oh, the first three years are always the hardest,” I told myself and my friends. “Eventually, it is going to get better, and it will all be worth it!” (insert fake smile)
But things didn’t get better, and I didn’t know how to turn it around…. until the day I walked into my local bookstore, and picked up a random paperback from the self-help section. The next thing I did was such a cliché: I closed my eyes, opened a page, and looked at the first thing that caught my eye. It was a quotation:
You can’t give what you don’t have.
I don’t remember the title of the book or who wrote it, but it felt like I had received a message from the universe that could not be ignored. If my business was a flower bed, I had been watering and watering it, until the can was empty, and could not be refilled. No water: no growth. It was crystal clear.
So, what was I to do? Give up? Sit on the couch and watch TV all day long? Play video games?
I looked at the next few lines in the book, and the author had clearly anticipated my question. This was her advice:
“Replenish yourself. Do something that feeds your soul. Something that has nothing to do with work.”
STEPPING OUT OF IT
I’ve always been a lover of the outdoors. That was one of the things that attracted me to America. Endless forests. Majestic mountain ranges. Roaring rivers. Hidden trails.
The day after my revelation I put on my hiking boots, and I disappeared into the woods. For hours. There and then I realized how much I had missed my conversation with nature. I had missed the fresh smell of pine trees, the sweet sound of bird song, and the quiet rustling of the leaves. Not once did I think about my flailing business.
As I was trying to capture what I was experiencing, I thought of something else that was missing in my life: writing!
From the moment my mother taught me how to write, I was always scribbling words on pieces of paper. As a teenager, I would never leave home without a small notebook. In the last few years, however, I had been too busy reading scripts other people had written, and I felt I didn’t have time to put my pen to paper.
When I came back from my walk, it was as if a load had lifted from my shoulders. I could breathe again, and I went to the attic to find my favorite journal which was still half empty, (or half full, depending on how you look at it). Without even thinking, words started flowing from an invisible source within me, as if someone had opened a faucet filled with feelings and ideas.
Then it dawned upon me. What if I were to use my passion for writing, and start a blog for my business? It was something so obvious that I had never thought of it before. It’s like suddenly seeing something that is right in front of you!
And that is how this blog was born.
In all the years that I’ve been doing voice-overs, nothing has been more vital to the promotion of my business as this blog. Colleagues read it. Clients read it. You are reading it right now.
Here’s the irony and the contradiction: the idea came to me as I was doing my very best not to focus on my business. I was relaxed. I was in the moment. I was feeding my soul.
All of us get stuck from time to time. We get worked up. We feel frustrated. We might even lose faith.
The question is: What should we do about it?
Take my advice. Let it go, and find what feeds your soul. For some this might be through yoga, music, or meditation. Some people paint, or work in the garden. Others start jogging, or get on a bike. There is no right or wrong. Whatever floats your boat.
In a society that is obsessed with work, and where people pride themselves on how many hours they put in, this is a radical shift. To me, it did not feel normal. I had to work hard on not working so hard.
But the moments I chose to feed my soul, turned out to be the most fulfilling and eye-opening moments of my life. They proved to be the answer to the question:
Ultimately, our work is just a means to an end, but to what end?
As I was hiking on that wooded trail, experiencing the serenity of solitude, and the beauty of creation, I realized:
“This is what it’s all about.”
I don’t mean withdrawing from the world, but rediscovering an essential part of that world that is so easily lost. The part that’s more about being, than about doing.
Look at it this way: there’s always going to be something in your inbox. You’ll always find a reason to do more work to please more people. But you can’t give what you don’t have. If you don’t step away from your business from time to time, it will take everything you have, and then some.
Candles that are burned out, can’t spread any light.
Please make time to create moments that matter. These moments will give you the energy to carry on, and the inspiration to evolve, personally and professionally.
The other day, my wife and I went to Columcille Megalith Park, in Bangor, Pennsylvania. It’s a park rooted in Celtic spirituality, and inspired by the Isle of Iona off the coast of Scotland.
If you’re not in a position to leave your computer right now to go on a hike, take a few minutes to absorb the pictures I took, and listen to the music.
Then get back to what you were doing.
I can almost assure you that you won’t feel the same!
If you’ve been following this blog for a few years, you know I feel rather ambivalent about those things.
When I expressed my opinion about the Voice Arts™ Awards a few years ago, people took it personally. In the aftermath of the article, I received some very nasty emails, and quite a few colleagues unfriended me.
All of us survived the turmoil, and it appears the Voice Arts™ Awards are here to stay. Once again, colleagues will pay a non-refundable entry fee of up to $150 per entry to nominate themselves ($199 if you’re a company) in different categories.
Just so you know, all submissions become the property of SOVAS™, “to be used at its discretion, for the production of the ceremony.” SOVAS™ is the Society of Voice Arts and Sciences™.
If a category attracts fewer than four entries, “the organizer reserves the right to withdraw that category from the competition.” The participating entrant “will receive a credit towards future entry fees. No cash refund will be given.”
PAYING FOR YOUR PRIZE
If you’re thinking of entering any type of competition, you need to consider at least three things:
– Is the entry fee proportionate to the prize?
– Is the cost of entering worth the odds?
– Does the prize give a credit worth having?
Let’s start with the numbers. Winners of a Voice Arts™ Award can order an Award Certificate for $43, an Award Plaque Certificate for $160, and an Award statue for $346 (amounts include a handling fee, but there’s no mention of shipping costs).
Let’s say you’re competing with two entries, and you win. If you go for the statues, you’ll spend almost $1,000 ($150 + $150 + $346 + $346), plus food, lodging, and transportation. You may even lose some money because you’re not available to work while going to the ceremony.
Ask yourself: Is that money well-spent, or would it be better for your business to use these funds to have someone design a new website? You could also spend it on coaching, on demo production, or on a marketing campaign. Would that ultimately give you a better return on investment?
IN THE SPOTLIGHT
To be fair, organizing these awards takes time and costs money. Sponsors can only cover so much. Yet, I don’t think a voice actor’s wealth should be an arbiter of talent. Why, then, must it function as a barrier? Why not lower the entry fees, and offer prizes people don’t have to pay for themselves, such as gear, representation, and coaching sessions?
I don’t think a voice actor’s wealth should be an arbiter of talent. Why, then, must it function as a barrier?
Now, the organizers hope to convince you that there’s more to winning than a walnut wood plaque, or a shiny statue. Your extraordinary talent will be publicly recognized in a business that’s built on invisible voices.
The question is: Do we really need a competition to get recognition?
Some people who know our industry really well, feel we do. It’s not enough to be outstanding. You need to stand out. And if there’s no podium, why not create one? Whether you like competitions or not, it’s a given that winning a prestigious prize has never hurt a career. Others say that real stars don’t need a spotlight to shine.
Here’s what I would like to know: will short-term recognition have a long-lasting effect? Could it increase someone’s market value? And who’s paying attention? Are we just throwing a party for ourselves, or will these awards generate publicity outside of what I call the babble bubble?
I’m not going to answer these questions for you, by the way. It’s your money, and I won’t tell you how to spend it. What I will tell you is this:
I’M A WINNER!
Much to my surprise, two projects I voiced were recently nominated for an award. Full disclosure: I didn’t submit myself, and I did not pay an entry fee. The only plaque I get, will be removed by a dental hygienist.
A documentary I was part of, received the Audience Choice Award at the French Télé-Loisirs Web Program Festival in March. It’s a project for the European Space Agency, in which I play the role of an astronaut, documenting his life aboard a space station. Be sure to click on the English flag to hear my version: http://cnes-xch.lesitevideo.net/enmicropesanteur/
Then this message appeared on my Facebook timeline:
Two winners are selected in each category, one by IADAS members, and one by the public who cast their votes during Webby People’s Voice voting. Last year, the Webby Awards received over 13,000 entries from more than 65 countries.
The nominated video I’m featured in is called A Tale of Kat and Dog, A Holland Cool Movie. Thanks to the Edge Studio, I was cast to be the voice of a rather charming dog who takes the viewer on a whirlwind tour of Amsterdam, while chasing after a ball. There’s also a bit of romance in the air!
This 17-minute movie presented by the Holland Marketing Alliance, is up against companies like Squarespace, BMW, Samsung, and Nike. In May we’ll find out if the experts picked it as the winner, but the public has until Thursday, April 20th to vote online. If you’d like to take part in that process, click on this link.
Of course I’d be thrilled if you would show your support for The Tale of Kat and Dog, but don’t do it because you know me. Take a look at the five entries, and vote for the one you believe to be the best.
THE FINAL WORD
Meanwhile, I have a couple of auditions waiting for me. Those auditions are really mini-competitions we take part in every day. And who knows… one of them might lead to a project that turns out to be a prize-winning entry. But that can never be the goal. Just a nice bonus.
I’ve said it before: I’m in this business for the music. Not for the applause, although I have to admit that every once in a while it is nice to hear: “Job well done!”
Will winning a Webby change my mind about competitions?
Will it catapult my modest career into the voice-over stratosphere?
Last week, thousands of people went to an inauguration, and millions marched for women’s rights.
There is strength in numbers, and power in groups of people.
Even though I can see the point of bonding together for a common cause, I have an admission to make:
I hate being in the middle of a huge crowd.
Crowds are noisy and smelly. Somehow I always end up next to a loudmouth man-child who hasn’t used deodorant since puberty, or a Southern Belle who just bathed herself in Curve Crush By Liz Claiborne. For the lucky uninitiated: that’s a perfume I utterly detest.
Crowds infringe upon my sacred personal space, and they test my patience more than I can bear. They move according to the slowest common denominator, and they rarely go to where I want or need to be.
My nightmare scenario is being stuck indoors when a fire breaks out, and everyone is running for the nearest exit as they’re screaming their heads off. Of course only one exit is open, and the mob trapped inside starts trampling one another to escape the deadly fumes. Just thinking about it makes me nauseous.
Does all of this mean that I suffer from social anxiety, or that I’m anti-social? I don’t think so. My fear might have to do with a natural need to be safe. I prefer having meaningful conversations in quiet corners, rather than losing my voice yelling over the masses to reach a friend.
In the past I have described myself as a “reluctant extrovert,” and I still feel that way. I’d rather spend three hours with someone one-on-one, than fifteen minutes in a large group. I feel lost in a crowd, and I don’t want to be lost.
Why am I even bothering you with this pitiful confession? It’s because I’ve used my unease with crowds as one of the reasons to stay away from voice-over conferences bringing together hundreds of colleagues from different countries and continents. Today I am happy to tell you that this is about to change.
MAKING AN APPEARANCE
Over the years, literally hundreds of readers have asked the same question: “Where and when can I meet you?”
Those of you attending VO Atlanta from March 9th -12th, will finally have a chance to run into me, as well as over 550 colleagues from 35 states and 15 countries who have come to enjoy over 150+ hours of top-notch programming. It’s the largest annual voice-over event for our community.
This year’s keynote speaker is Bill Farmer, and some of the other speakers are Dave Fennoy, Elaine Clark, Celia Siegel, Joe Cipriano, Johnny Heller, Jonathan Tilley, Lori Alan, Scott Brick, Anne Ganguzza, and David Rosenthal.
There are sessions about audio books, business and marketing, gaming and animation, narration and eLearning, performance and improvisation, and promo & imaging. There are also workshops (labeled as X-sessions), as well as a Spanish, and a youth program. You can see the full program on the conference website.
On Saturday, March 11th at 7:30 pm, I’ll be on a panel led by J. Michael Collins, discussing Ethics for Voice Actors and Demo Producers. Speakers are Rob Sciglimpaglia and Cliff Zellman, and the other panelists are Dave Courvoisier and Bev Standing. If you’re a subscriber to this blog, you know that I have written extensively about some of the moral guidelines voice talent and clients should live by, and I can’t wait to hear what others have to say.
Now, I didn’t want to come to Atlanta just to be on a panel, so you’ll be able to track me down from day one. The welcome reception starts Thursday 3/9 at 5:00 pm, and I really look forward to meeting you in person! I have only one request:
Gentlemen: please use deodorant, and ladies: leave your bottle of Curve Crush at home, and we’ll survive the crowds together.
Today I want to start by thanking you for reading my blog. There’s so much content to choose from these days, and I am so glad you landed on this page.
Perhaps this is your first time, so: “Welcome!” Perhaps you’ve been here before. In that case I welcome you back with open arms.
One of the joys of being a blogger is the opportunity to connect with so many people from all over the world. This year I’ll be aiming for 40 thousand subscribers, which is unheard of in my particular niche: voice-overs. Then again, this blog is not just for professional speakers. It’s for all kinds of creative freelancers who struggle with things like finding work, dealing with difficult clients, and getting paid a decent amount.
If these topics interest you, I hope you’ll take a minute or so to subscribe. That way you’ll always know when I’ve written a new post. Just enter your email address in the upper right-hand corner. It will never be sold or used in any other commercial context. I promise!
WHAT DID YOU MISS
Now, we all lead pretty busy lives, and I completely understand that you might have missed a few stories from last year (especially if you’re new to this blog). That’s why I’m starting 2017 by giving you a quick overview of some of the topics I have covered (or uncovered). The headlines in blue are all hyperlinks, by the way.
I’ve been freelancing for my entire professional life. Being a solopreneur is often fantastic, and sometimes frustrating. Do you want to know what my pet peeves are? Click here to find out. We might have a few in common!
One of the recurring themes of this blog is me taking a critical look at the field I work in: voice-overs. In “Voice-Over’s Seven Deadly Sins” I explore manifestations of things like Lust, Gluttony, and Greed among voice actors. Not every colleague always appreciates what I have to say. In fact, some think I’m quite the curmudgeon. Read “Call Me Oscar” to find out if that’s really true.
Another topic I like to write about is how to deal with setbacks. No path to success is ever smooth, and in “Turning Resistance Into results” I take you to my gym for a few unexpected tips. In “The Mistake You Don’t Want To Make” I discuss a list of things freelancers do to sabotage their success, and I tell you about the onething you must do, to make it in this business.
Beginning voice-overs often have to overcome a lack of confidence before they are comfortable selling their services. My story “Do Nice People Always Finish Last?” deals with that issue.
During the course of a year great things happen, and things that are absolutely horrible. When tragedy strikes, I don’t always feel like writing about microphones, challenging clients, or impossible scripts. I feel a need to get personal with my readers, and posts like “The Weight Of The World” elicit lots of responses.
Not every reader knows that I was born, raised, and educated in the Netherlands. So, what’s it like for a Dutchman to live and work in the United States? You can read all about it in “Those Silly Americans.”
Because I bring a different and more European perspective to the table, some of my readers say that I usually “tell it like it is.” This attitude is appreciated by many, and criticized by some. In “The Cult of Kumbaya” I’ll tell you how I deal with my critics, and with criticism in general. “How I Handle Negative Comments” is another take on how I respond to feedback that is less than positive. If you’re in a business where rejection is the name of the game, I think you’re going to find these stories helpful.
Another theme I like to return to has to do with treating your business like a business. If you don’t do that, you’ll never have the success you’re hoping to have. “Are You In Bed With A Bad Client” tells you what to do when a client is taking you for a ride. In “Is Your Client Driving You Crazy” I write about the clients I gladly gave the sack.
IT’S ALL ABOUT COMMUNICATION
As voice actors we spend a lot of time in one place: our studio. Did you know it could be dangerous to do that? Just read “How Dangerous Is Your Voice-Over Studio” and you’ll find out about the hidden dangers in your recording space, and what you can do about it.
Since I’m in the communication business, it won’t surprise you that I love blogging about communication. “Filling In The Blanks” deals with a strange habit many of us have that could cost us clients, as well as personal friends. “Don’t Ever Do This To A Client” is a warning about how not to conduct business, ever.
What I love about being a blogger is the interaction with my readers. Many of them respond in the comment section. Others send me emails. The question I get asked a lot is this: “Looking back, and knowing what you know now… what would you have done differently, and why?” Click here to read my answer.
One of the unexpected discoveries I made in the past few years is that this blog is also read by copywriters, freelance photographers, web designers, as well as producers, and potential clients. For them I wrote “How To Hire The Right Voice-Over.” Even if you provide VO-services yourself, you might want to check this one out to get a sense of what clients are really looking and listening for.
If you’ve been following me for a few years, you know I’m no big fan of the Pay-to-Play model. Now, here’s a fun fact. If I want to guarantee myself at least a thousand hits in one day, all I need to do is write about one of those Pay-to-Plays: Voices dot com. “Stop Bashing Voices.com” is a story for those who don’t like what “Voices” is doing, and yet renew their membership year after year.
Marketing your services is one of the most important skills you must possess to have a flourishing freelance business. At times you need to educate clients new to voice-overs about the benefits of hiring a professional voice. One way to do that, is to contrast what you have to offer with examples of what I call “voice-overs gone wrong.” If you want to have a laugh and some heart-felt advice, click on “What Were They Thinking?“
Another question some people ask me is where I find the inspiration to write a new blog every week. To be honest with you, I often look outside of my own professional bubble. Click here to find out why, and what we can learn from fellow-freelancers who are active in another field.
Many blogs in the blogosphere are highly topical. Writing about current events is fun, but here’s the problem: the content gets outdated rather quickly. I do blog about things that are in the news, but I do my very best to make something that is timely more timeless. A good example is my story about the presidential election in the U.S., and the question of ethics and morality in voice-overs. It’s called “Should We Shoot The Messenger?” It certainly got people talking.
Another example is my blog about Black Friday. Yes, Black Friday is the “hook,” but in reality this is a blog about why people buy, and how you -as a frugal freelancer- should spend your money. “The Most Important Question Of The Year” is another story about the business of being in business. If you want to get to the bottom line, please read it.
There you have it. That’s my overview. What were your favorite stories?
One thing I hope you’ll continue to do, is come back to this blog every once in a while, -better still- every Thursday. Leave some feedback for me. Let me know what you’d like me to write about. Share your experiences in the comment section.
If you enjoy my musings and think they’re helpful, share them with your friends and colleagues on social media. That always makes my day.
And remember: Subscribe to stay in the loop, and get the latest scoop.
We’re nearing the end of December, and I want to ask you a few innocent questions, if I may. Questions that may make a few freelancers slightly uncomfortable.
Here’s the most important one:
“How was business in 2016?”
Some of you might tell me:
“2016 was great. I had so much fun!”
“I feel blessed to do what I do and even get paid for it.”
“I booked more gigs than ever, and I learned a lot this year.”
Those are interesting points, yet from a business perspective they are almost irrelevant. Let’s unpack theses statements one by one.
I’m so glad you had fun (and I don’t mean that sarcastically), but that’s not how you measure success as an entrepreneur. I know quite a few starving artists who had tons of fun while losing boatloads of money.
You may feel incredibly blessed, but how is that reflected in your books? Did your CPA congratulate you because your numbers are up this year?
It’s great that you landed more jobs, but if you’ve been doing more for less, are you really better off? I don’t know about you, but I became a freelancer so I could do less for more. That has nothing to do with being lazy. I wanted to have time to travel, to volunteer, to write, to coach, and to enjoy being with family and friends.
Learninga lot is cool, but clients don’t pay you to learn on the job. They expect you to know the job. I’m sure you’re familiar with certain folks (perhaps intimately) who are very good at learning how NOT to do a job. That’s not a way to determine the well-being of a business, is it?
Let me share something with you I learned not by guessing, but from decades of experience:
People who are prone to making the above statements may be good at what they do, but that doesn’t mean they’re good at running a for-profit business. In fact, their comments tell me they don’t seem to have their priorities straight.
If you wish to have sustained success in any competitive field, you need to be better than 90% of your colleagues in terms of talent and skills, AND you must run your business like a business (instead of some elevated hobby). You can’t have one without the other.
This means that when I ask you “How was business in 2016?” you should be able to answer the following (and potentially uncomfortable) questions:
“Did you break even? Did you turn a profit, or are your (still) struggling to survive?”
Be honest. Don’t give me an answer that would look good on Facebook. It’s time to face the facts. To quote Dr. Phil: “You can’t change what you don’t acknowledge.”
The bottom line is always about the bottom line.
Now, if you’re not yet where you want to be: Welcome to the club! Trust me. Even the big names you look up to, are seldom where they want to be. It’s what drives them! They know business is unpredictable and volatile. But they also know the five factors that lead to success:
Learn from the best.
Offer an outstanding product or service.
Make it easy for clients to find you.
Make it easy to work with you.
Make it easy to pay you.
I always tell my students not to reinvent the wheel. It’s a huge waste of time. There are no shortcuts to success, but it does help to model your business after those who are where you want to be. When you do that, you’ll notice a sixth factor that contributes to continued success:
6. Manage your money.
This is where many freelancers lose the game, because they’re not on top of their finances. I admit: it’s not a glamorous job, but it pays the bills. Literally. If this is something you’re interested in, you need to take the first step:
If you’re like me, and you could use some help in that area, consider a service like Invoice2go.com. It was developed by someone like you: a small business owner. For $149.99 per year (The Enterprise Plan), you can list 100 clients, and send an unlimited number of customized invoices using your phone, tablet, or computer. Invoices will show a Pay Now button, allowing your customers to pay you online in multiple ways.
Here’s the thing:
Not only will you look much more professional, but when you make it easier for clients to pay you, they will pay you faster.
Invoice2go also helps you keep track of your expenses. That way you’ll always know how much is coming in, and how much is going out.
Mind you, I’m not getting paid to toot their horn, but I was approached to contribute to an infographic they put together for small business owners. I think that’s a really cool thing! Invoice2go asked entrepreneurs with years of experience for their top advice for starting a small business.
Here’s the result. Let’s see if you can find my quote!
Invoice2go just launched a free invoice template generator, allowing you to create and send customized invoices in three simple steps. Here’s the link:
In the seventies, this spoon-bending Israeli mentalist first appeared on television, performing mind over matter tricks. I was fascinated by his psychokinetic powers. Geller claimed he could fix household appliances through the strength of his mind. How useful!
Like thousands of other viewers, I took my broken watch and placed it in front of our television set, waiting for Geller to work his magic. This man was a miracle!
Inspired by Uri, I spent countless hours staring at a pencil, trying to make it move with my mind. I don’t think I ever grew up, because I still find myself waiting for a red traffic light, trying to make it turn green by using the power of my brain.
Sometimes it works, and I take all the credit. Sometimes it doesn’t, and I blame technology.
In all seriousness, these are not just mind games. This type of behavior raises a few fundamental questions:
• Can we manipulate our environment, and even the people around us by using our mental powers?
• Can we make objects and people succumb to our will?
Traditional advertising seems to believe so. Well, at least as far as the people part is concerned. The mad men of Madison Avenue spend millions and millions of dollars trying to manipulate our minds into buying stuff we don’t need and don’t want.
As a voice-over professional, I’m part of the plan. If you go to a Dutch toy store, there’s a great chance you’ll hear my voice blasting out of the speakers, selling U.S. made skateboards.
I’ll try to make you buy Turtle Wax® at the local Auto World, or futuristic fluid to super grease the chain of your mountain bike. “Now on sale in aisle 4. Must hurry. Supply is limited.”
Do these campaigns actually work? Are people really that susceptible (or dare I say: that stupid)?
As a freelancer, my mailbox is filled with offers for seminars like:
“Learn how to Dominate your Market in two hours”
“Making Money with your Voice, guaranteed”
“Success Secrets to Winning Auditions”
“7 Easy Ways to turn Prospects into Buyers”
My efforts to move pencils, the ad agency’s efforts to move product, and the seminar’s promise to turn me into a dominator have one thing in common: they feed our natural need for control.
Somehow, in some way, we believe that with the right ingredients, training, and campaign, we can part the waters of the Red Sea and walk across to the Promised Land.
A mistake of biblical proportions…
Can we really move the minds of the masses by slogans, websites, billboards, and -dare I say- blogs?
Haven’t we become immune to the endless avalanche of marketing messages, sales pitches, and empty promises?
I have a confession to make.
During the first half of my life, I honestly believed I could change people. It gets worse. I even believed I could change G-d. I used to pray:
“Dear G-d, if you help me get a good grade, I promise to go to church every Sunday and not embarrass my parents. Amen.”
Later in life I learned that if I don’t do my part and learn my lessons, G-d isn’t going to bail me out. That would defeat the purpose of being on this planet in the first place.
As an investigative reporter, I thought that if I would publicly expose some grave injustice, people would rise up and do something about it.
Then I learned that, if it’s not in their back yard or has any impact on their lives, people care more about their favorite sports team, game show, or pet rabbit, than about the hungry, the sick, and the homeless.
In intimate relationships, I tried to influence significant others by withholding love and affection if they didn’t change into the people I wanted them to be. Guess what? In the process I ended up ruining relationships instead of rescuing them.
As a voice talent, I think I’m still trying to make people hire me: “Just listen to my demo. Go to my website. Read my blog. I’m brilliant. Isn’t that obvious?”
No, it is not.
They just hire someone cheaper, younger, older, sexier, or John Hamm.
But don’t worry. When things don’t work out, you and I can always go to our social media friends, cry out loud that life’s unfair, and ask ourselves: “Why is it so hard to get hired? Why don’t people do what we want them to do?” Life would be so much easier!
Now listen up, and listen carefully.
This desire for control has nothing to do with others.
It’s all about You and it’s mostly based on fear.
The fear of losing something you never had in the first place.
The thing is: people rarely do things for your reasons.
They do things for their reasons.
Altruism has left the building a long time ago.
Most people have a hard time controlling themselves, let alone others.
If self-control were that easy, very few people would smoke, all of us would maintain the perfect weight, and prisons would be empty.
The idea that you can control all aspects of your career is based on the myth of magical thinking. It’s not some silver spoon you can bend at will. You don’t hold all the cards. Perhaps you only hold the Joker.
Yes, you can set the stage, learn your lines and lessons, and strive to be the best you can be. But you can’t force feed your target markets, especially if you don’t know what they’re hungry for.
You can be the most succulent steak ever, but if your client’s a vegetarian, s/he won’t bite. Of course you didn’t know that, because you never cared to be curious. All you did was give this client reasons why he should pick you.
If you really want to move your career forward, you need to give up your need for control and your urge to make it about you. Especially when your product happens to be…. you.
Stop pushing, and start listening.
Don’t offer a solution before you know what the problem is.
Don’t try to brainwash your prospects with an email blast, or by singing your own praises again and again and again. You worked on that nice looking newsletter for hours, and within a matter of seconds it ends up in the trash.
Here’s my advice:
Turn your monologue into a dialogue.
Invest in building a relationship first. People ain’t buying if they don’t trust you. And they won’t trust you if they don’t know you.
The best way to show them what you’re all about, is by putting them first. Believe me, once they get that, you’ll have plenty of opportunities to tell your story.
So, is traditional marketing as dead as a Dodo?
“Brains on Fire” is a book and a blog about word of mouth marketing. It’s narrated by a Dutch voice-over and blogger. The authors quote a revealing study by Copernicus Marketing Consulting and Research. According to Copernicus, the average ROI of TV advertising campaigns is 1 to 4 percent.
The Brains on Fire team also cites a 2009 Yankelovich Study. 76 percent of people believe that companies lie in ads, and people’s trust that businesses will do the right thing has dropped from 58 percent in 2008 to a dismal 38 percent in 2009 (2009 Edelman Trust Barometer).
Be honest. Would you become a buyer from a liar?
Meanwhile, Uri Geller no longer seems to tell the world his mind triumphs over matter. In the November 2007 issue of the magazine Magische Welt (Magic World) Geller said:
“I’ll no longer say that I have supernatural powers. I am an entertainer. I want to do a good show. My entire character has changed.”
His critics have replicated some of his tricks by creating the illusion of spoon bending by using misdirection. That’s another term for distracting the audience.
And in case you’re wondering, my old watch never started ticking during Geller’s television appearance. It just needed a new battery. Not a psychic.
As I grew older, I realized a few things.
Living is learning.
I can’t change others. I can only change myself.
If I don’t like the way the wind is blowing, I can always adjust my sails.
It’s okay to be out of control. Control is an illusion. I can plan. I can practice. I can participate, and I can even ignite a spark.
Whatever happens next is one of life’s delightful and mind bending mysteries.
It’s not linear, it’s not logical, and it’s certainly not playing by our rules.
Not long ago, Adam Aron, the CEO of America’s biggest movie theater chain, had a brilliant idea.
To attract a younger audience, he wanted to make his AMC theaters smartphone-friendly. If it were up to him, texting would be allowed, and he told Variety why:
“You can’t tell a 22-year-old to turn off their cellphone. That’s not how they live their life.”
Not everyone agreed. His remarks were immediately followed by a widespread backlash on social media. People complained left and right. Days later Aron responded:
“We have heard loud and clear that this is a concept our audience does not want. With your advice in hand, there will be NO TEXTING ALLOWED in any of the auditoriums at AMC Theatres. Not today, not tomorrow and not in the foreseeable future.”
I think Adam Aron is a smart guy. He had a bad idea. People protested. He listened, and he changed his mind. Good for him. Good for us. Unless you’re a millennial.
CULTURE OF COMPLAINING
This story was just playing out as I was reading a short article by “Voice Whisperer™” Marice Tobias called “The Culture of Complaint: A black hole for Voice Talent and…the rest of us.”
Tobias sets the tone in the first two paragraphs:
“Thanks to social media, attack television and brigades of haters running rampant across all platforms, complaining and criticizing has become the discourse du jour for this moment in time. It generates a lot of piling on and follow-up posts.
Problem is, running a continuous negative commentary is not only tedious and alienating, it can also cost you work and income while wearing the rest of us out!”
“Check your negativity at the door,” Tobias recommends. Clients don’t care for it. You only have so much energy. Use it to be in a more empowering, positive state of mind.
DON’T BITE THE HAND
Part of me totally agrees with Tobias. We do seem to live in a culture of confrontation. Just look at social media or at the current political process. Civility, respect, and intelligent discourse are rare commodities. Facebook threads can easily escalate into shouting matches. Anonymous trolls push people’s buttons. The coarseness and narrow-mindedness of some exchanges is nauseating.
The voice-over business is a people-business. Nobody wants to work with a jerk. Voice-overs are hired to read copy. Not to criticize it. The more positive interactions we have with our clients, the more likely it is that they will call us again.
But that’s not all.
The other part of me strongly believes that there’s a role for criticism. Constructive criticism, that is. Complaining for the sake of complaining is a waste of time and energy, but sometimes people have legitimate grievances and concerns. They’re not being negative. They just want things to change for the better.
As a blogger I can relate to that. I see the world through a colored lens, and not all I see is perfect and positive.
One of the worrying things I have observed is what I call “The Cult of Kumbaya.” It’s a tendency to approach the tough business of voice-overs with naïve optimism, believing that most players act out of altruism and integrity.
It is constantly fed by commercial propaganda, trying to paint a pretty picture of an unforgiving industry:
“Work from home in your spare time,” says the website. “We need audio book narrators now!”
“Become a member,” the Pay-to-Plays say. “Upload your demos, and start making money with your voice today!”
“Let me be your mentor,” the voice coach boasts. “Give me a few sessions, and I will teach you the tricks of the trade.”
Then there are voice actors who will tell you that everything is hunky-dory. Whenever I criticize voice casting sites on this blog, they tell me that these companies have “revolutionized the business, and have generated thousands of jobs.”
When I call out colleagues who are willing to work for next to nothing, I am told to mind my own business because it is a free market. It will all even out in the end.
When I express doubts about certain awards shows or expensive industry conferences, colleagues get angry because I should be supportive of my own tribe and embrace new initiatives.
Here’s the problem with this type of uncritical thinking: it’s either/or.
Criticizing someone or something is equated with being negative and unsupportive. The unspoken assumption being that supportive, positive people don’t complain or criticize. They don’t foul their own nest.
Forgive me, but that’s utter hogwash.
Every coach knows that they will have to critique a performance in order to support a student. Every journalist has to expose injustice to bring about a more just society. Every parent has to correct their child’s behavior, so s/he will grow up to become a decent human being.
Secondly, no matter how good something or someone is, there’s always room for improvement. But we can’t improve without quality feedback.
SIMILAR OR DIFFERENT
Now, this world is basically filled with two kinds of people. One part of the population sorts for similarities. The other for differences. You need both on your team.
Let’s say you have a bucket of pebbles that are painted blue. The person sorting for similarities will say:
“Look, all those pebbles are the same color!”
The person sorting for differences will say:
“Every pebble has a different shape and size.”
Both approaches are correct and perfectly fine. We need people in this world who spot patterns, and who can see the big picture. We need people to tell us when things are right.
We also need people who can spot exceptions, and who can focus on details that are different. We need people who can tell us when things are wrong.
FACE THE FEEDBACK
I can handle critics. I can even deal with complainers, because they will tell me that texting in a movie theater is a bad idea. I’d rather hear the honest truth than foolish flatter.
The people I have a hard time with are the whiners. The contrarians. The know-it-alls. Their negativity can be draining.
So, whenever I encounter criticism, I ask myself a few questions before I react.
1. How does this relate to me?
If it’s not important, why get all worked up?
2. Who or what is the source?
Do I trust the source? Is the source influential and reliable? Why start a discussion with someone who clearly doesn’t know what he/she is talking about?
3. What is the context?
Nothing is ever said in isolation. To understand where someone’s coming from, we usually need more information than a tweet or quick comment can give us.
4. Is this a real issue or a cheap personal attack?
Some commentators just have a chip own their shoulder. Unfortunately, it’s not a chocolate chip.
5. What is the complaint or criticism an example of?
That’s a good way to move away from specific examples and elevate the discussionto a higher level.
6. Does the complainer offer a solution?
If that’s the case, you know they’re not just in it to moan and groan.
7. What can I learn from this that is useful and positive?
Even if the criticism seems over the top and unjustified, there might be a lesson to be learned.
So… are complaints and negative comments a “Black hole for Voice Talent… and the rest of us”?
A great critique is never a burden or an attack. It is an opportunity to learn and grow. It is a gift. And speaking of gifts…
One of Buddha’s followers once approached him, and asked:
“Master, do you see that nasty man over there? He is always badmouthing me. I feel horrible. Please do something about it. Make him stop.”
Buddha looked at his student, and said:
“If someone gives you a gift, and you decide not to accept it,
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