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Life’s Unfair. Get Used To It.

by Paul Strikwerda in Articles, Career, Personal 2 Comments
Father and son at the sea shore

My Dad and Me

Jake was a model employee. He’d been with the same company for 45 years, and never missed a day. At his retirement party, he received a farewell gift: a trip for two to Aruba. It was something Jake and his wife had always dreamt of.

A week later, they were on their way to the airport. While going through security, Jake suddenly collapsed, and died of a heart attack.

Jenny was a model athlete: tall, muscular, and motivated. From the age of fifteen she’d won practically every triathlon she took part in. At her Olympic qualifier she crushed the national competition. Two more weeks, and she would be on her way to represent her country.

Friends threw her a farewell pool party. That night, Jenny slipped over an ice cube, and landed on the edge of the pool. With a broken tibia, she could kiss her Olympic dreams goodbye. She never reached her old level again.

A few years ago, Folkert, my father, was diagnosed with prostate cancer. One of his doctors told him he was in the final stages, and advised him to get his affairs in order.

My father began a breakthrough treatment to which he responded remarkably well. Instead of a few months, he was given a number of years. Then he started experiencing new symptoms, completely unrelated to his cancer. Before long he was diagnosed with ALS.

DO YOU HAVE THE ANSWER

What do you make of these stories? How do you respond? What can you possibly say to Folkert, Jenny, and to Jake’s wife?

Is there a satisfactory answer to the question why bad things happen to good people?

Some have tried to come up with something, as if knowing the answer would somehow soften the blow. It doesn’t work that way. In fact, I get very uncomfortable when people attempt to make a wrong right. On what authority are they speaking? What do they know that I don’t?

Please don’t tell me that “everything happens for a reason,” or that it’s “for the better.” Don’t tell me there is a G-d who orchestrates cruel things out of love for his unruly children. Don’t tell me that Jake, Jenny, and Folkert deserved their fate because of some colossal cosmic conspiracy we call karma.

It doesn’t help.

It only hurts.

Yet, in the back of most people’s minds is the belief that we reap what we sow. We get what we deserve. It’s at the heart of the American Dream. If you study, apply yourself, and work hard, you can go from foster care to self-made millionaire. That’s only fair, isn’t it? If you are a good person, good things will happen to you. Good boys get rewarded. Bad boys get punished.

But what about all those bad boys who end up on top? The higher you climb up the corporate ladder, the more selfish, cutthroat executives you’ll encounter. They didn’t get there by playing nice. In certain circles, success knows no mercy. It’s either eat or be eaten. Sharks in fancy suits walk all over gentle Mr. Goody two-shoes, the docile doormat.

WHAT ABOUT YOUR CAREER

A few days ago I had a serious conversation with one of my voice-over students. In the last twelve months, she had invested a nice chunk of change in her studio. She bought a great new mic, a lovely preamp, and even a new computer.

I believe in her, and more importantly, she believes in herself.

When we started our session, she sounded peeved.

“Paul,” she said, “Over the past couple of years I have worked my butt off. You know that. I promised myself to give this voice-over thing a good shot. When I listen back to some of my early recordings, I can tell that I have grown. And when I listen to what else is out there, I know I have something to offer. You said so yourself. But get this…

The other day I told one of my voice-over friends that I was going to audition for that commercial we talked about. I really poured everything you’ve taught me into that audition, and I sounded pretty good, if I say so myself. Guess who got the job? My friend! The one who has zero personality and zero experience. She even let me listen to her audition, and it was mediocre at best.

Be honest with me, Paul. Did I just waste years of my life? Should I sell my equipment? What good did all of that training do if I get beaten by a newbie? It’s so frustrating, and it makes me mad! How long do I have to wait for my big break?”

THE MYTH OF OVERNIGHT SUCCESS

When I heard her question, I had to think of actress Jenna Fischer. You probably know her as Pam from the American version of The Office. She always wanted to be an actor, and she eventually moved to Hollywood to pursue her dream. She fully expected to be working in movies within a year of coming to LA. It didn’t happen that way.

Jenna worked as a temp, she took acting and improv classes, and she borrowed money to make ends meet. At one point she had to wear a pair of shoes with a hole in them because she couldn’t afford anything else. It took her more than six long years before she finally got “discovered.”

Jenna Fischer is a perfect example of the adage that it can take years to become an overnight success. She knows from experience that the (voice) acting business is without guarantees, no matter how talented and motivated you are. When asked about it, she had this to say:

“This business is not fair. It is not like other businesses where if you show up, and work above and beyond everyone’s expectations, you are pretty much guaranteed to move up the ladder. I don’t know why it works out for some and not for others. And when you move here (Hollywood, P.S.) you have no idea which camp you are going to fall into.”

JUST BE FAIR

“Fair” is an interesting concept. Most dictionaries define it as “in accordance with the rules.” Most rules civil societies live by, are practical, logical, and even reasonable. They’re an example of cause-effect thinking: If A, then B. Without rules, life would be chaotic. 

Most of us have unwritten rules that guide our hopes and expectations. To name a few: “If I train hard, and do my very best, I will be successful.” Or “If I live a healthy life, I will live a long life.”

Here’s the problem: those rules aren’t always reasonable, and they are rarely absolute. They only seem that way. What makes sense, and what seems right from our limited perspective, doesn’t necessarily happen. Kind, innocent people die young. Selfish bastards live to be a hundred. No explanation given. 

Secondly: Most people don’t play by our rules. They might not even be aware of them. Perhaps they’re playing a different game altogether, and we don’t even see it. Many decisions that affect us, have nothing to do with us. 

Third: Life isn’t logical. It’s not a matter of “If A, then B.” Usually, it’s: “If A, then D or Z.” People are emotional beings, and what they do isn’t cold and calculated. We forget. We make mistakes. We act impulsively, and break all the rules.

Last but not least: Even though we often think we are, we’re never one hundred percent in control. If we’re physically and mentally healthy, we can control our actions to a great extent, but we cannot control the outcome. Life consists of too many variables. Even perfectionists have to admit that…. at some point.  

NOW WHAT?

So, where does this leave us?

Are we hopeless and helpless leaves in the winds of chance? Should we stop trying to accomplish things, simply because the outcome is uncertain, and likely to be unfair?

I’ll tell you what I think we should do.

We should begin by skipping the question “Why.” “Why me, why this, why now?”

Asking “Why” is asking for a logical, reasonable explanation which you won’t always get. I hate to break it to you, but your rules, conscious or unconscious, don’t apply all the time. 

My student did everything she could to win that audition. There was nothing she could have done to change the preference of the client.

Jenny missed the Olympics because she accidentally stepped on that ice cube. It wasn’t part of some devious celestial plan.

Jake had earned that dream vacation, but he died at the airport because his heart stopped working. Period.

My father did nothing to deserve ALS. There wasn’t anything he could have done to prevent it from affecting him. The question “fair or not fair” wasn’t going to change his condition. He had to learn to live with ALS, and he eventually chose to end life on his own terms.

One last thing, if I may.

Most people tend to contemplate the issue of fairness when they believe they’ve been wronged, tricked, or were denied something they felt entitled to. That’s when they will ask the question “Why?”

When things go really well, and life smiles upon us, we hardly ever ask the question “Why me, why this, why now?”

We take our good fortune for granted.

Think about it.

Is that really fair?

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet!

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Turning Resistance Into Results

by Paul Strikwerda in Articles, Career, Personal Leave a comment

push upEvery January I see them walk in.

The men and women who told themselves: “I can do this!”

They’re sporting brand new workout clothes, and are wearing fancy gym sneakers that have yet to be broken in. Water bottles in hand, they flock to the eight o’ clock spinning class lead by Helga, a platinum blonde transplant from Germany. Her voice is as muscular as her thighs.

As the newbies adjust their exercise bikes, the regulars look at each other knowingly. We’ve seen this sad ritual many times. Give it a few weeks, and it will all be over. 

BAILING OUT

February has barely begun, and half of the new recruits have already given up. “It wasn’t really my thing” they tell their friends with a faint smile. “But at least I tried, and that’s worth something, right?”

Luckily for them, they only paid for a trial membership. It’s the ultimate cop-out for those who can’t or won’t commit. How do I know?

A few years ago, I belonged to this group of dropouts, and I’m not proud of it. But last year I made a courageous comeback, and today I feel like I’m part of the LA Fitness furniture. To me, a gym workout is the ultimate stress-busting, fat-burning, energy-boosting experience. Here’s something else I discovered along the way.

The microcosm of the gym is a powerful metaphor for the real world. In fact, there are lots of parallels between my professional life as a voice-over, and what’s happening on the gym floor. Do you think this is a stretch? Let’s talk about machines!

1. The best equipment does not guarantee results. It’s how you use it that matters.

People hurt themselves on the gym floor all the time, because they don’t know how to use the equipment. They start lifting, pushing or pulling, without adjusting the machines first.

Willful ignorance leads to lack of results and could be damaging.

This is true in so many contexts. Whether you’re a professional photographer, a graphic designer, or a musician, you need good tools to get the job done. But owning a million-dollar violin means nothing if you don’t know how to play it well. 

In our tiny voice-over bubble, we love to talk gear. Some colleagues seem to be forever searching for the Holy Grail of microphones or preamps. What they’re currently using is perfectly fine, but somehow they think that getting that shiny new mic will give them a tremendous leg up over the competition. 

In my opinion, it’s much wiser to spend your money on a coach who can help you get the most out of your equipment and your performance. But how do you know which coach is right for you? 

2. Effective coaches are role models who practice what they preach.

Let me ask you a question. While you’re at the gym, would you want to be guided by an overweight, uninterested, uninspiring coach? 

Of course not!

I’m sorry to say that many “personal trainers” at my gym just seem to phone their sessions in. There’s no enthusiasm. No encouragement. No pride in the work they do. They’re merely going through the motions, counting the hours until their shift is over. Some seem way too young and inexperienced. That’s probably because they are.

The word “mentor” means “wise advisor.” It comes from the Greek noun “mentos” meaning “intent, purpose, spirit, and passion.” A great coach or mentor embodies all these notions. Wise people are much more than an experienced source of information. They know how to apply that information with purpose and with passion. And they’re not afraid to give you a hard time and hold you accountable for your progress, or lack thereof! Here’s why:

3. Resistance makes you stronger.

Fans of the diving board know that they need the resistance it offers to jump to the right height. In the gym, resistance training increases muscle strength by making the muscles work against a weight or force.  

If you’ve ever tried to get into shape, you know that you sometimes get to a point where you run up against the limits of what you believe is possible. Your body cries out: “no more,” and your mind tells you to quit. Those moments are critical. During those times you need to push through what feels uncomfortable in order to gain strength and grow. Otherwise you’ll always remain in your comfort zone and coast.

Success doesn’t come naturally to those who are always playing it safe. 

Now, as you’re reading these words, something in your personal or professional life may seem to work against you. This leaves you with a choice. You can see these moments as threats, or as opportunities. Obstacles can become stepping stones, although you might not directly see it that way. Here’s some good news.

At certain times you don’t necessarily need to feel discomfort to know it’s time to up your game and go to a higher level. Here’s my rule of thumb (and I use this in the gym as well):

If it becomes too easy, it’s time for a new challenge, and time to raise the bar.

There’s one last thing I learned from going to the gym:

4. Use others as your inspiration, but never as the measure of your success.

It’s human nature to contrast and compare. When I first entered the gym, I was a bit intimidated by all these lean bodies pumping iron. I wondered how long it would take me to get into shape. I had no desire to look like a bodybuilder, but I wouldn’t mind a bit more muscular definition, and a lower number on the scale.

Then I realized that these guys and gals were once just like me. Over time they developed a routine that worked for them, to get into the shape they wanted to be in. They made changes in their diet and lifestyle, and they had trainers who held them accountable.

Above all, they consistently kept coming, rain or shine. They used persistence and resistance in combination with the right equipment and the best mentors.

If they could do it, I could do it.

And I’ll tell you what:

If I can do it, you can do it!

There’s only one question:

How soon are you going to start?

Or will you be walking out the door within a month?

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet!

PPS Interested in working out? My colleague Rick Lance has published a series of “Fitness Tips from a 32 Year Fitness Novice.”
photo credit: Zac Aynsley Natural Fitness Models 1 via photopin (license)

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Ten Lies Voice Overs Tell

by Paul Strikwerda in Articles, Career, Promotion, Social Media 7 Comments

Pants on fireHow far would you go to get ahead in this game we call the voiceover market place?

Would you betray your pacifist principles and record a promotional video for land mines?

Would you flirt with the casting director?

Would you badmouth a colleague in the hopes of improving your odds?

As soon as money is involved, people are prepared to sell their dignity and self-respect to the highest bidder, and it’s Survival of the Slickest and every man for himself. Take no prisoners. After all, the economy sucks and it ain’t getting better any time soon. If it’s a choice between you and me, my friend, it better be me.

In an attempt to break into the business or simply stay afloat, people even start sinning against the Ninth Commandment: Thou Shalt Not Bear False Witness. What do they tell you in this business?

If you can’t make it, just fake it!

That’s why the almighty Internet is inundated with pretenders, posers, anonymous commentators and self-styled experts. In this day and age where the latest is the greatest, nobody bothers to fact-check anymore. It’s the ideal opportunity to be whoever you say you are. No questions asked. It’s in black and white. That means it’s reliable, right?

Now, don’t believe for one second that the people in our community are holier than the Pope. They are not. Some of them are spinning a world wide web of lies. Of course they don’t call it that. They see it as innocent embellishments of the truth. The means justify the ends. Meanwhile, they are walking around with their pants on fire.

Here’s my Top 10 of the most common lies people tell to get ahead as a voice talent:

1. Experience

Lie: “With years of experience under her belt, Carla can handle almost any project.”
Truth: Carla has been at it for five months; part-time, that is.

2. Training & Coaching

Lie: “Roger has studied with some of the world’s best coaches.”
Truth: He took an introductory course at the local community college.

3. Clients

Lie: “John has recorded voice-overs for some of the biggest names in business.”
Truth: John wishes he had recorded voice-overs for some of the biggest names in business.

4. Equipment

Lie: “Peter exclusively uses his trusted Neumann U87, arguably the best known and most widely used studio microphone in the world.”
Truth: Peter doesn’t even know how to correctly pronounce the name Neumann. He is the proud owner of a second-hand Chinese condenser he got off eBay for $65.

5. Home studio

Lie: “Heather records her voiceovers in her professional studio, guaranteeing you the highest audio quality possible.”
Truth: “Heather hides inside a bedroom closet and she has no idea why this mattress foam won’t keep the noise out. She wonders: Should I have used egg crates instead?”

6. Demos

Lie: It sounds like Thomas really voiced those national campaigns, doesn’t it?
Truth: The scripts were stolen from auditions that never worked out. An audio engineer friend helped him with the music.

7a. Languages and accents

Lie: “Jerome speaks Dutch and is available for your eLearning projects.”
Truth: Jerome was born, raised and educated in Flanders (Belgium) and speaks Flemish. Dutch and Flemish are just as related and just as different as American and British English. Substitute Dutch and Flemish for other languages and accents to expose other actors.

7b. Native speakers

Lie: “Maria was born and raised in Germany and speaks ‘Hochdeutsch’ or Standard German.”
Truth: Maria moved to the U.S. when she was seventeen and thirty years later, she stills lives in Dallas. Ever heard a German with a Texas twang?

8. Testimonials

Lie: “Jennifer was a delight to work with. Our company would not hesitate to hire her again.”
Truth: Jennifer never worked for “that company” and she is the author of this endorsement.

9. Head shots

Lie: We see a young, smiling face, staring confidently into the camera.
Truth: After ten years, Harry doesn’t look like his old headshot anymore. He’s become bitter and it shows. He also gained twenty pounds.

10. Believing that you won’t get caught

You see, people with real credentials have real experience and a real portfolio. They don’t have to hide behind vague descriptions and false advertising. The truth will always come out and when it does, it will damage a career that never was and probably never will be.

SPOTTING THE ROTTEN APPLE

You don’t have to be a detective to find the fakers. Liars usually do a great job exposing themselves. I was emailing one of my colleagues the other day, and he shared the following story with me:

“I’ve read your blogs regarding people that want to be a voiceover talent with interest. I have some ideas on people that are “posing” as voiceover talent and how to spot them immediately.

For example: a young lady recently posted on a LinkedIn forum complaining that she wasn’t being hired via sites like voices.com and how obviously the system was flawed, and that was the reason she wasn’t getting work.

I visited her website to find that (through the placement of national logos for Burger King and Nissan) she had implicated that she’d done voiceover work for national companies.

When I listened to her demo it was apparent that she had nowhere near the skill level of a national voice talent.

Furthermore – on her website there was a mention of a client that she claimed as her client, when in fact, it had been MY client for more than four years. A quick check with producers led me to find that this person had never worked with that company.

In short, she wasn’t getting work because she sucked as a “talent”. And yet, she couldn’t hear this, and was angry with the world because she wasn’t getting work.

What are these people thinking? Do they really believe they can fool an experienced producer or Creative Service Director?”

ACTORS ARE LIARS

People in our profession have a strange relationship with the truth. We get paid to pretend. The most convincing liars get the nicest paychecks, an Oscar and a star on Hollywood’s Walk of Fame.

However, true talent, trust and integrity are the cornerstones of a successful career.

Trust must be earned.

True talent and integrity can never be faked.

Ain’t that the truth?

Paul Strikwerda ©nethervoice

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Learn To Speak Like Your Clients

by Paul Strikwerda in Articles, Career 26 Comments

girl with purple hairOne of the boons of being a blogger is that I have a platform to parade all my pet peeves. I’m sure you have your favorites, and I hope you’ll share some of them in the comment section. 

As a lifelong lover of language (and alliteration), here’s one thing I can’t stand:

The use of clichés, particularly in public presentations. 

If you really want to see me cringe, take me to an event where the emcee introduces a celebrity speaker or a band with the following words:

“Without further ado…”

Give me a break! Couldn’t you come up with something a bit more original?

Unless we’re quoting Shakespeare, when do we ever use the word “ado”? The only time I’ve heard that word used, is when an American tries to say goodbye in French. 

Another expression that makes me swiftly search for a sick sack is:

“Sit back, relax, and enjoy the show.”

The last time I heard those horrible words was when I was crammed into my seat like a sardine because the theater was so small. I could barely move my legs, let alone lean back into my chair because I would have ended up in someone’s lap. The show itself was thoroughly unenjoyable which made me feel very tense. 

For my latest and greatest pet peeve, I have to take you to the wacky world of customer service.

EATING OUT

A young nose-ringed waitress named Molly looked like she had spent most of her tip money on tattoos and purple hair color. 

That’s just an observation. Not a value judgment. Some of her tattoos were actually quite tasteful. Here’s what happened next.

When I thanked Molly for handing me the menu, she said:

“No problem.”

When I ordered the drinks, she said:

“No problem.”

When I asked her to repeat the specials, she said:

“No problem.”

When I asked if I could have the salad dressing on the side, she said:

.. ……. 

and always in the same way, stressing the “pro” in “problem.”

“Yes,” I joked. “It would be a bit of a problem if half a cup of that awful French dressing would end up all over my frozen iceberg lettuce, wouldn’t it?”

Without skipping a beat Molly robotically responded:

“No problem.”

I decided to have a little bit more fun with this poor girl, and asked:

“Molly, before you go… would it be okay if we order dessert after we’ve had the main course?”

“No problem,” said Molly, and she walked away.

Amazed I turned to my wife and said: “I bet you Molly has no idea that she sounds like a broken record. Her responses were completely automatic. It’s almost scary.”

Thankfully, we enjoyed a completely unproblematic meal that was quite delicious. At least our server was a woman of her word.

LINGUISTIC MANIPULATION

Now, I’m sure you’ll agree that Molly isn’t the only one who graduated from the school of customer service where nothing is ever a problem.

This trite “no problem” response is ridiculously rampant in retail, and I’ve witnessed countless clueless colleagues use it in speech and in writing.

If so many people are using it, why then do I make such a big deal about an innocent expression? Isn’t this Much ado about nothing? To tell you the truth, it isn’t, and I’ll prove it to you.

Language is manipulative in nature. Right at this very moment, the words that you are reading are creating sounds and images in your head. They determine what you focus on.

Let’s try something fun, shall we?

If I tell you: “Don’t think of a pink elephant,” what are you thinking of?

If I ask you: “Forget about what you had for dinner last night,” what is the first thing that comes to mind?

You see, even if I instruct you NOT to think of something, it pops up, doesn’t it? It has to do with the way our mind operates. It has a hard time processing negatives. It works like this:

We can’t think of what we don’t want to think about without thinking about it first.

Please repeat this last line five times before you proceed. 

Getting back to mysterious Molly, what did she force us to focus on with her repeated “No problem”?

It’s rather obvious, isn’t it?

And that’s precisely the problem. There was no problem in the first place, yet Molly’s words made us entertain the idea that something could be wrong. Now, why on earth would you want to do that, especially in a client-customer relationship?

If anything, wouldn’t you want your clients to focus on something perfectly positive and pleasant?

THE UNCONSCIOUS MIND

I am convinced that most people don’t make us focus on negative things on purpose. Like Molly, they probably don’t even realize that they’re doing it.  

As a professional communicator, I find this fascinating. The language we choose -consciously or unconsciously- reveals something about our thought processes. Words and sounds (and gestures) are external representations of what’s going on internally. The way people speak tells us something about how they think, and how they experience the world. Here’s an example.

You ask two people the same, simple question: “How are you doing today?”

Number one says: “I can’t complain.”

Number two answers: “I’m very well, thank you.”

What do these very different answers tell you?

Let’s assume someone wants to ask you for a favor. There are a million ways to pop the question, but let’s look at the following ways to introduce that request:

“I know it’s a pain, but…”

“Can I trouble you?”

“Sorry to bother you…”

“You wouldn’t mind, would you?”

“I realize it’s a lot to ask, but…”

Now, why would someone pick one of the above expressions versus:

“Is it okay if I…?”

“Could you please give me a hand?”

“Do you have a moment?”

“I could use some help…”

“You seem really good at this. Could you…”

The first five lines assume the worst. The words that stick out are pain, trouble, and bother. They tell us what the speaker wants to avoid. People who use this negative approach tend to focus on what they don’t want. They’re more driven by fear and perceived limitations.

The next five lines come from people who are more likely to focus on a positive outcome. They tend to think in possibilities instead of in problems, and they focus on what they want.

TURNING THE TABLES

Here’s where it gets even more interesting. Those who habitually use more negative or more positive language while communicating with others, will use the same language when talking to themselves. This gives us some insight into how people motivate themselves, and how we can best motivate them.

The real clash in communication comes when you have a  service provider (like a voice talent) with a positive outlook, talking to a client who tends to focus on all the things that could go wrong. How would you convince such a client that you’re the right person for the job?

The mistake many people make is that they keep on using the language they are used to using. What they should do instead, is frame their proposition in a way that would appeal to the clients’ model of the world. They could start by saying something like this:

“Don’t worry. There’s no reason why this wouldn’t work out. Would you mind telling me what your deadline is?”

And what would you say when the client gives you his deadline?

Precisely! You’d say:

“No problem.”

At that moment your client will probably thank his lucky stars that he finally found someone who won’t mess his project up!

As far as I’m concerned, that is one of the only occasions it pays off to use negative language. It is a subtle way of telling your clients that you think alike. People who are like each other, have a tendency to like each other. 

It won’t surprise you that the more successful people in life are naturally good at focusing on what they want. Their self-talk is more upbeat and positive, and they exude confidence. They’ve discovered that what they’re focusing on consistently, is more likely to materialize. That’s why they concentrate on positive outcomes. You can clearly hear it in the way they speak.

Instead of saying “This will probably never work,” they say: “I believe I can do this!”

A SHIFT IN THINKING

Why don’t we go back to the restaurant to see what happened with Molly? Did she finally realize what she was doing?

Well, it took her a while, but I think she eventually did.

When we had finished our meal, I asked Molly for the dessert menu.

“No problem”

“A strawberry sorbet for my wife, and a tiramisu for me, please.”

“No problem.”

“Molly, when you have a chance, could you bring me the check?”

“No problem.”

“I guess it’s alright if I don’t include a tip today?”

“No prob…”

Molly stopped in mid-sentence, and I could see the wheels starting to spin slowly but surely.

“Well, Sir, I’m afraid that would be a bit of a problem.”

I smiled at her, and said: “I was only joking. You did a terrific job. Of course I’ll include a tip!”

A few weeks later we returned to the same restaurant, and there was Molly.

“Nice to see you again!” I said. “Could you perhaps start us off with two ice teas?”

Molly laughed, and said:

“My pleasure!”

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet!

photo credit: San Diego Comic-Con International 2012: It’s a purple hair day via photopin (license)

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The Perfectionism Trap

by Paul Strikwerda in Articles, Career, Journalism & Media, Personal 9 Comments

Drummer“Practice makes perfect.”

It’s one of my least favorite sayings in the English language. Yet, last year, this expression topped a poll of words of wisdom Britons picked up in childhood, and continue to use well into their older years.

It did better than “the grass is always greener on the other side,” and “good things come to those who wait.”

Why do I dislike “practice makes perfect” so much?

First of all, as is true for most clichés, it is a broad generalization. Secondly, perfection is a very loaded notion. Some people believe we should reserve that qualification to describe the divine. 

“Practice makes perfect” assumes that those who work hard will be rewarded. If only that were the case! Life isn’t fair, and hard work doesn’t necessarily lead to success. The millions of Americans who are working their butts off for minimum wage can attest to that.

And finally, I don’t believe we are created equal. Not everyone was born to win Wimbledon, or write a best-selling novel, no matter how hard and how often they may try.

But let’s start at the beginning by looking at the notion of practice.

GOOD INTENTIONS. BAD ADVICE.

People who tell you “practice makes perfect,” are usually trying to be encouraging, but they rarely define what they mean by “practice.” Of course the general idea is that the more one does something, the better one gets at it. As if repetition alone will lead to positive results.

Practicing can be very helpful, but it won’t make you a gold medal winner, or a world-famous musician. There’s one thing that consistent rehearsal will do, though. 

Practice tends to make permanent, but is that always beneficial?

If you practice the wrong things over and over again, you’ll only become better at what you’re not good at. It’s hard to unlearn bad habits.

If you really want to master something, you have to have a natural talent; you have to develop that talent from an early age, and you need what Swedish psychologist K. Anders Ericsson calls “deliberate practice.”

Deliberate practice is a type of practice that’s rich on feedback, aimed at correcting mistakes. Ericsson says it’s the only factor that explains differences in performance in sports, arts, sciences, and intellectual games. Deliberate practice is not something you can do just by yourself. You need precise guidance, evaluation, and accountability.

MORE THAN REPETITION

Guillermo Campitelli is a lecturer at Edith Cowan University. He investigates individual differences in performance, judgements and decisions.

Campitelli has been involved in a study that re-analyzed previous research in the fields of chess and music, including data from Ericsson’s original deliberate practice study.

Campitelli’s research in chess expertise has shown that there is a huge variability in the numbers of hours of individual practice required to become a national master. One player he studied achieved that level after 800 hours (or 2 years). Another did it after 24,000 hours (or 26 years). A significant number of players dedicated more than 10,000 hours of individual practice, and never achieved that level.

His re-analysis showed that, on average, practice only accounts for 30% of the skill differences in music, and 34% of skill differences in chess. Campitelli concluded that deliberate practice is important, but other factors should be taken into account as well. Factors, such as our working memory capacity.

Our working memory capacity or executive functioning, is the ability to store and process information at the same time. Some of us are better at it than others, depending on the gene pool we came from.

People with high levels of working memory, outperformed those with lower working memory capacity in tasks such as piano sight reading, even when the latter group had extensive experience and knowledge of the task (source).

THE FLAW OF FLAWLESS

Practice isn’t all it’s cooked up to be, so let’s now turn to the notion of perfection. I think striving for perfection puts unnecessary pressure on people to achieve something that isn’t necessarily humanly possible, or even desirable.

One way to achieve perfection is to avoid errors. What could possibly be wrong with that? Well, avoiding errors can lead to people sticking to what they already know by playing it safe. That’s boring, and it stifles growth and creativity. Those who are trying to avoid something are usually motivated by fear, which can take away the pleasure of accomplishment. 

If we really wish to make progress, we need to push ourselves out of our comfort zone, take risks, and accept that we will make mistakes along the way, from which we will (hopefully) learn. To me, steady progress is a better and more enjoyable outcome than perfection.

There’s one last reason why perfection isn’t such a great goal.

LISTEN TO THE BEAT

In a lot of popular music, live drummers are being replaced by drum machines. These machines don’t make any mistakes. They’ll give you a consistent, perfect beat every single time. That’s something professional drummers cannot do.

Professional drummers aren’t robots. Even when playing to a super steady metronomic beat, they tend to fluctuate slightly. According to researcher Holger Henning, these variations are typically small, perhaps 10 to 20 milliseconds. Yet, listeners can tell the difference. Not only that, research has shown that these human variations are more pleasing to the ear.

Many electronic music programs now have “randomizing” functions to help producers add imperfections back into the music to give it a more human feel. However, they cannot produce the same rhythmic variety that people subconsciously recognize and prefer. There’s is no improvisation, spontaneity, or heart and soul in software. 

Musician Jojo Mayer says in his mini-documentary Between Zero and One:

“Digital computers are binary machines, which means they compute tasks making decisions between zero and one — yes or no. When we play music and generate it in real-time, when we improvise, that decision-making process gets condensed to a degree where it surpasses our capability to make conscious decisions anymore. When that happens, I am entering that zone beyond zero and one, beyond yes and no, which is a space that machines cannot access yet. That’s the human experience — right between zero and one.”

To put it differently: It’s the imperfections, that make a performance “perfect.”

Think about that, if you’re a perfectionist.

Keep it in mind, the next time you wonder if voice actors will ever be completely replaced by text-to-speech software.

Take it from me: It will never happen!

Deliberate practice helps you prepare and perform better, but it doesn’t make you perfect.

And that’s perfectly fine with me.

Paul Strikwerda

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photo credit: Drummer with the cut outs at Oswestry Music Live 2008 via photopin (license)

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The Book and the Cover

by Paul Strikwerda in Articles, Career, Personal 2 Comments

woman wearing a mask“Leave your ego at the door.”

That’s one of the first commandments of many voice-over conferences that are being held throughout the year.

In a world filled with helpful, humble and caring colleagues, why would such a warning even be necessary, you might ask?

I’ll tell you why.

Because no matter where you go, you’ll always find a contingent of pompous, pretentious, big-headed individuals, ready to put you in your place. Even in voice-over circles.

These people will never come to you. They want you to come to them. They love to talk and hate to listen. They’ll interrupt you to change the subject because they’re easily bored. Dropping names is one of their favorite games. They’re eager to criticize and hard-pressed to praise. They specialize in being condescending and cocky because they’ve figured it all out. For them, there’s nothing more to learn.

You’ll find them at universities, hospitals, conservatories, in politics, in business and in places of worship. You’ll find them on Facebook, LinkedIn, on Twitter and in the blogosphere. No matter where you look, you’ll probably spot an emperor wearing very few clothes.

INFLATED EGOS

When I was seventeen, I first entered the world of broadcasting. It’s a world that seems to attract inflated egos and awful attitudes. Fame can turn reasonable men and women into narcissistic fools. Just because their smooth voices were heard on the radio or their plastic faces were on TV, some of them became utterly unbearable.

I’ve never been impressed with self-proclaimed authorities. I have to thank my upbringing for that. As a minister, my Dad was supposed to be one of those authorities. To me, he was just my Dad who put his teeth in a glass on the nightstand before he went to bed. One of his best friends ran a multi-million dollar corporation. I only knew him as uncle Joe who liked to break wind after a good meal. Nothing like a flatulent captain of industry to put things in perspective.

“Money doesn’t buy you manners,” my mother used to say. And she said something else that always stuck with me:

“If you’re full of yourself, there’s little room for others.”

I guess that’s why people say it’s lonely at the top.

Then, one day, I got to meet one of those people at the top. Not only that. I was asked to work with her. Together, we would present a radio program that already had a huge following.

MY BIG BREAK

A nationwide audience adored her, but colleagues called her the “Ice Princess” due to her standoffish demeanor. People warned me that she would likely give me the cold shoulder. After all, I was young, ambitious and very inexperienced. To the network, I was cheap labor who -one day- might replace this expensive, icy icon.

“Now, in order to work with her,” one of the executives told me, “you have to do as you are told. Never question her decisions. Always act interested -even when you’re not- and treat her like royalty. She is the star of the show and you are the sidekick. Remember your place. Then and only then you will stand a chance. Good luck. You’ll need it!”

I still remember the first day I went to work. Friends and family thought it was a dream come true. They were right. It was a tremendous opportunity. It could be the official launch of my career. Yet, part of me was very apprehensive.

On the way to the studio I forced myself to think of uncle Joe and his digestive system. He particularly enjoyed leaving silent surprises in crowded elevators. It worked, because I immediately felt less anxious.

When I entered the hallway, a familiar voice was telling a producer off, while smoking a cigarette. It was her!

“Oh boy,” I said to myself. “Here we go.”

Then the strangest thing happened.

SEEING A GHOST

While the argument with the producer was heating up, my soon-to-be mentor spotted me. As soon as she did, all color disappeared from her face. Undaunted, I began to introduce myself the way I had practiced many times in the mirror. After my first few words she interrupted me and then she disappeared into the studio, slamming the heavy door shut.

Five long minutes later she reemerged with a tissue in hand. Her eyes were red and teary.

“I can’t do this right now,” she said to me. “I really can’t. You have to go now.”

Was this some kind of bizarre test, I wondered? Should I leave or should I stay? Then I remembered the words from the network executive:

“Do as you are told. Never question her decisions.”

That afternoon the phone rang. It was the producer of the radio show.

“Paul,” he said, “I owe you an explanation. It was the weirdest thing. I have known this woman for many, many years, and not once have I seen her like that. She’s usually as tough as nails and distant, but when she saw you, she became overwhelmed with emotion.”

“What happened?” I asked. “Did I do something wrong?”

“I’ll tell you what she told me,” said the producer. “She said you looked like her son.”

“Well, is that a bad thing? I asked.

“She loved her son more than anything in the world,” said the producer, “but there’s something you should know. Ten years ago he was killed by a drunk driver. He was seventeen. Your age. She showed me one of his pictures and the resemblance is striking.”

I was stunned.

A SECOND CHANCE

“Now, here’s the good news,” he said. “She wants you to come back next week.”

“Are you sure that’s such a great idea?” I asked. “How are we going to work together if I all I do is open up a wound?”

The producer thought about it for a moment and said: “I think this might actually be good for her. She wants this. Let’s just see how it goes.”

A week later I came back to the studio and I introduced myself again. This time, she held it together. It was the beginning of something I will never forget. The person some people called the “Ice Princess,” turned out to be one of the warmest and most wonderful people I’d ever met. She took me under her wing, and the many things I learned from her I still use today.

One time after work, we got to talk about her son. She said:

“The day my son died, part of me died, and I became bitter and angry at the world. People who didn’t know me must have thought that I was a self-involved, stuck-up b*tch because I didn’t let anyone in. There still are people who believe I’m rather pretentious and cold. I know I can come across that way. I now realize that this is a mask I wear to protect myself. I need to be strong in order to survive. Ten years after my son’s death there’s still a huge hole in my heart.”

Although I knew I could never replace the son she had lost, I slowly realized that my presence might have a positive effect on her. Other people started noticing it as well.

TRANSFORMATION

Two years later, the network executive who had teamed me up with her, wanted to see me in his office. 

“Ah, there’s the man who made the Ice Princess melt,” he said when I came in. “I knew it would work.”

“What do you mean?” I asked.

“Well, haven’t you seen the changes in the star of our show?” answered the executive. 

“Ever since you began working with her, she gradually opened up and has become more of the person I used to know. She started smiling again. The transformation is pretty amazing, don’t you think? I want to thank you for that.” 

“I don’t think I did much,” I said. “I mainly listened and tried to be there. But I’m curious. How did you know it would work? For one, did you have any idea I looked like her son?” 

“Of course,” the executive responded. “How could I not?

I’m her husband!”

COVERING UP THE PAIN

This wondrous world of ours is filled with all sorts of people. We all have stories to tell. Stories of courage, stories of despair, of jubilation and of grief. Those stories have shaped us into who we are and determine how we respond. We know the chapters that make up our lives intimately. But those who do not know us, often judge us by the cover and not by the book.

I still don’t feel drawn to pretentious people, but over time I’ve learned to get along. For most of them, their attitude is a mask, supposedly protecting them from pain and insecurity. Deep down, they long for recognition, companionship and validation. That’s my theory. And if you take the time to find out what really goes on behind that mask, you may find someone who’s vulnerable, alone and afraid.

Someone with a story.

And then there are people who are just like my uncle Joe.

Eccentric, and full of hot air. 

Paul Strikwerda ©nethervoice
photo credit: pareeerica via photopin cc

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Do Nice People Always Finish Last?

by Paul Strikwerda in Articles, Career, Freelancing, Personal 15 Comments

smiling girl in a princess dress“Why do clients always think they can play me?” said one of my students. Let’s call her Ella.

“What do you mean?” I asked.

“Well, first they try to nickel and dime me, and then they expect me to record a major revision of a script for free. After going above and beyond to keep them happy, they wait months and months to pay me. I’m sick of it! Who do they think I am? Some kind of doormat?”

“If anything, you’re a goody two-shoes,” I said, “and that might be part of your problem.”

“How so?” my student wanted to know.

“I’ll get to that in a moment,” I responded. “First you have to acknowledge something I had to learn the hard way.”

“And what is that?”

“It’s the fact that it’s virtually impossible to change other people. You can only change yourself. So, if you want a different response from a client, you have to change the way you respond to them. That’s the way it works in any type of relationship. And when you act differently, your environment might start to treat you differently.”

“Can you give me an example?” Ella asked intrigued.

“Sure. Here’s one thing I noticed when we started working together,” I said. “You’re a very friendly person who will go out of her way to please people. You also have a tendency to become very informal very quickly.

Now, there’s nothing wrong with being a kind and open person. However, you can be friendly and business-like at the same time. There’s no need to share all kinds of personal details with someone you know professionally. You work together to get a job done. You don’t have to become best buddies. In fact, I think it’s often best to keep your personal life out of it.

Because you tend to be so informal with everybody, some clients might get the impression that you’re not very professional. It’s a lot easier to push people around who don’t seem to know what they’re doing. Do you know what I mean?”

“I totally get it,” Ella said. “I probably come across as someone who is very naive and inexperienced.”

“It wouldn’t surprise me, Ella, and part of this business is all about perceptions. If people perceive you to be weak in one area, they’ll take advantage of it.”

“So what do I do?” Ella asked.

“Use your secret weapon,” I said. “Use your voice!

I have noticed that your voice has a tendency to go up at the end of most sentences. You might not even be aware of it, but it sounds like you’re not very certain of yourself. Everything ends in a question. It makes you sound insecure. And if you seem insecure, clients won’t trust you. We’ve got to work on that.”

“Perhaps I am insecure,” said Ella. “I don’t have a lot of experience, and I don’t want to lose a client because he doesn’t like me.”

“Thanks for bringing that up,” I said. “Correct me if I am wrong, but it seems to me that you are rather inclined to take things personally. Is that true?”

Ella nodded.

“That’s going to be tough in this business. Very tough. In any given week you’ll hear a lot of no’s, and very few yeses. If you take every single no as a personal rejection, you’ll be absolutely miserable. And I don’t want that to happen. You’re too talented.

Unless you completely messed up, or the quality of your recording was abysmal, it is never about you. It is all about the subjective opinion of the person casting the job. Emphasis on subjective.

Now, back to using your voice.

If you end your sentences with a period instead of with a question mark, you’ll sound a lot more confident. Period. You might not feel entirely confident, but the client doesn’t know that. You also have to work on your breathing, but that’s for another day.

Secondly, keep things strictly business. Remember, you are the expert. That’s why they’re thinking of hiring you. They’re not looking for a new friend. 

Take charge of the conversation, and -if it is a new client- explain how you usually work. Let the client know they’re in good hands. And one more thing: stop apologizing all the time. You came in seven minutes ago, and you’ve already apologized ten times for things that weren’t even your fault. Why?

“I’m sorry,” said Ella…

And then she realized what she was doing. She blushed, and said: “I didn’t mean to interrupt.”

“I know you’re not doing it on purpose, but it’s not doing you any favors. Did you have a Catholic upbringing?”

“No, said Ella. “I’m Jewish.”

I laughed.

“Now, let’s get back to what we were talking about. I was giving you some advice, so here’s another thing I want you to consider: only take on a job you know you can handle. Be clear about your policies and procedures, and be firm about your rates. Never negotiate a rate after the fact. Get to an agreement before you go into the studio, and confirm things in writing ahead of time. Are you following me?”

“I’m listening,” said Ella, “and it all makes sense. I just don’t know if I can come across as someone who has been doing this for years. I don’t want to pretend to be someone I’m not. That’s not who I am.”

“I understand that” I said, “but here’s the good news:

In this business you get paid to pretend.

I just recorded a voice-over for a pharmaceutical company, and I played the part of a neurologist. The day before I worked on a guided tour for a museum, and I was cast as a historian. Who knows what they want me to be tomorrow? A mad scientist? A cartoon character? A Flying Dutchman? That’s the fun of this job! You can pretend to be anyone you want, and make some money too! The better you are at pretending, the more in-demand you’ll be as a voice-over.

If you can convince the client you mean business, you are in business.”

Ella looked at me, and I could see that my words had ignited a spark. 

“Ella, listen to me. You know that as soon as you get a script that reads like it’s been written for you, you’ll knock it out of the park, right? In other words: it’s not even a matter of being qualified or not. It’s a matter of you believing in yourself. Don’t you agree?

A wise teacher once said: You can pretend anything, and master it.

So, let’s start this coaching session by “pretending” you know the ropes, okay? We’ll do a mock conversation with a potential customer. I’ll be the obnoxious client, and you’ll be the brilliant voice talent. It is your job to convince me that you are the right person for the job. 

Are you game?”

Ella smiled.

“As in voice acting, you might need a few takes before you hit the nail on the head, but by the time we’re done, you’ll know how to respond like a pro, and you’ll never be played again.

How does that sound?”

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet.

photo credit: Wanderin’ free | Part of your world via photopin (license)

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Stop Selling Yourself Short

by Paul Strikwerda in Articles, Career, Freelancing, Money Matters 10 Comments

Famous Dave’s Signature Spicy Pickle SpearsA while ago it happened again.

One of my contacts sent me the following message:

“Paul, my client would like you to voice two animations. Both advertise the same product on the same platform, but each one appeals to a different audience. Both scripts are no longer than 125 words. Normally we’d pay you €250 per video, but the client was wondering if you’d record both videos for €250. After all, these things are very short, and this is for the same product on the same platform. Another option would be to offer the client a $150 discount. Let me know how you’d like to proceed.”

What do you think I should do? Should I voice these two videos for €250 or $350? Should I charge the full €500, or even more?

Well, the answer depends on your pricing strategy, and on how you position yourself in the market place.

Let me explain.

A TALE OF TWO PICKLES

In front of me I have two 24 ounce jars filled with pickle spears. One is a store brand retailing for about two dollars. The other is a jar of Famous Dave’s Signature Spicy Pickle Spears, selling for about five bucks. Both jars contain the same basic ingredient: crunchy cucumbers immersed in an acidic solution.

Why would people pay five dollars instead of two, for ten to twelve pickles, you may ask. The answer is simple. Dave’s spears are distinctly different. His spicy cucumbers tingle your tongue with a signature blend of sweet and heat. They are addictively delicious.

Last weekend I was entertaining guests, and I served Dave’s pickles without telling them. I just put them on a plate. After the first guest took a bite his whole face lit up and he said: “Wow, where did you get these pickles? They are incredible!” Two minutes later everyone in the room was crunching away, and wanted to know where they could buy these special spears.

Yesterday I talked to one of my friends who was with us that evening, and he said: “I had so much fun last weekend. And by the way… those pickles were amazing!”

So, let me ask you this:

Would you rather be an ordinary pickle, or one of Famous Dave’s Spicy Spears?

MAKE A CHOICE

Are you a dime a dozen, or do you have something unique to offer? If you fall into the last category, in what way do you distinguish yourself, and how do you convey that to your clients? You see, believing that you’re special doesn’t get you anywhere. You need to prove it.

Famous Dave is a smart guy. He knows he’s got something awesome going, and that’s why he’s not competing on price. He is competing on added value. Added value can be defined as “an improvement or addition to a product or service that makes it worth more.”

As a voice-over, you add value to a video, a computer game, an ad campaign, an e-Learning program, a bestseller, or a major brand. The right voice can bring credibility and authenticity to a message. That alone can be worth millions of dollars, and advertising agencies know it.

You will never see those millions, but I happen to think that you deserve to be well compensated for your contribution. That will only happen if and when YOU value what you have to offer in terms of your expertise, and your experience.

PRICE LIKE A PRO

One way to convince a client that what you’re offering is valuable, is by using the link between price and professionalism. I’ve said it before, and I’ll say it again: Your rate is more than a number. It is a powerful statement. It says: This is what I believe I’m worth. It is also a way to prequalify your clients.

My rate sheet tells them: I take my job seriously. Lowballers better stay away. Quality clients are welcome. I will treat you with respect, and I will do the best job I can.

Like Famous Dave, I know that what I have to offer is different. My English has a European quality that adds a special flavor to a script. Those who like that flavor have no reason to haggle.

WHY COMPROMISE?

Now, let’s discuss that discount I talked about in the beginning of this blog post. Here’s my take on reducing a fee.

1. Discounts are for people who compete on price only, and for clients for whom price is the determining factor.

Here’s a hint: price is rarely the sole determining factor in a purchasing decision.

If clients would buy based on price alone, it would be perfectly fine to take months to send them a poorly made product, right? They wouldn’t dare to complain because you were the cheapest.

2. But Paul, didn’t the client say that these two jobs combined would be no more than 250 words? Why not give in a little?

Well, there are two hidden assumptions behind that argument. One: This job is something I could record in a heartbeat. Two: Clients pay me for my time. Both assumptions are false.

We all know that most clients have no idea how long it takes to deliver any length of finished audio. Secondly, I don’t charge clients for my time. They pay for my talent, my skills, and for my experience. They pay me for the added value I bring to their production.

3. If I were an on-camera actor, and I’d be featured in two videos targeting different audiences, wouldn’t I get paid in full for both? Then why should a voice actor accept a huge pay cut? Does that make any sense? Just because we’re invisible, doesn’t mean people should take advantage of us.

A MATTER OF TRUST

4. The client promised that both videos would be for the same platform, but how can I trust a claim made by someone I’ve never worked with? Clients will tell you anything to bring your price down. What guarantees do I have that these two videos won’t end up on different platforms? Who’s going to check that?

5. In the beginning of a relationship with a new client you set the parameters. If you accept a certain fee for whatever reason, that becomes your going rate. Don’t blame it on the client. That’s what you’ve trained them to expect.

So, the next time you ask for more money, don’t be surprised if your client comes back with: “But last week you did a similar job for X amount of dollars. Why should we pay you a penny extra?” And you know what? They’re right!

6. If you accept doing two jobs for the price of one (or even less), you’ve just stabbed your colleagues in the back. We are not independent contractors. We’re interdependent contractors. We are connected. A going rate is nothing but the prevailing market price. Every individual pricing decision -big or small- impacts that market. Before you know it, you’re contributing to a downward trend.

RATE REDUCTION

Having said that, here’s where I’m willing to give a discount:

A. When a client commits to a long-term working relationship, and a high volume of jobs.

B. As an incentive for a client to pay in full upon receipt of the invoice.

Some colleagues are in the bad habit of giving discounts to all charities, but I make that determination on a case-by-case basis. More about voice-overs and charities in my article “Work For Free For Charity?”

STICK TO YOUR GUNS

Listen carefully. You don’t have to agree with me when it comes to discounts. In fact, you don’t have to agree with anything I’m saying in this blog. It’s just my opinion. But if you haven’t thought about your value, your pricing, and about your position on discounts, simple questions like the one from my contact can get you in a pickle.

I decided to charge full price for those two animations, and I told my contact why. Taking a stance means taking a risk, and I ended up losing the animation job to a colleague who was willing to do it for less. But the story doesn’t end there.

Two weeks later my contact called me again. Working with the cheaper voice-over had left a bitter taste in the mouth of the client, and they wanted me to step in.

“At full price?,” I asked.

“At full price,” he said.

Being cheap often costs more, but some people have to learn that lesson the hard way. Don’t be one of them.

That day I went to the post office to send my contact a small thank you gift.

“Does this parcel contain anything fragile, liquid, perishable, or potentially hazardous, including lithium batteries and perfume?” the woman behind the counter wanted to know.

“Yes it does,” I said.

“What’s in it?” she asked.

“It’s a jar of Famous Dave’s Signature Spicy Pickle Spears!”

“Oh, those are the best,” she said. “Not cheap, but so worth it!”

Paul Strikwerda ©nethervoice

PS Be sweet. Please subscribe &retweet!

PPS The word ‘pickle‘ comes from the Dutch word ‘pekel,’ meaning ‘something piquant,’ and originally referred to a spiced, salted vinegar that was used as a preservative (source.) You should know that I am in no way compensated to promote Famous Dave’s delicious pickles.

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The Wind Beneath Our Wings

by Paul Strikwerda in Articles, Career, Freelancing 17 Comments
Paul Strikwerda & Pamela Taylor

wedding day, photo by Kevin Horn

This blog post is dedicated to my wife Pamela.

 

Some fifteen years ago, I walked into the office of my very first U.S. casting agent.

I was absolutely thrilled, but I didn’t realize that I was about to make a big mistake.

The walls were filled with posters of all the blockbuster movies the agency had been involved in. Signed thank you notes from famous directors decorated the hallways. Old awards were gathering dust in the renovated warehouse-turned-office that oozed sleek, expensive minimalism.

“Our voice-over director will see you shortly. One of her sessions is running late. Would you care for some coffee?,” asked a secretary.

Ten minutes and a perfect cappuccino later, I was handed an audition script. It would take a little longer, I was told.

“No need to be nervous,” the girl said. “I’m sure you’ll do just fine.”

It’s strange how these things work. When I walked in, I was feeling great. I knew I could nail this. But as soon as she mentioned nerves, I felt like a kid waiting outside the principal’s office, wondering what I had done wrong.

GETTING STARTED

It was my first year in the States and I was green. I even had a Green Card to prove it. I didn’t really know anybody, and nobody knew me. That’s why I had brought a friend along for the audition.

I just needed some backup, a second opinion if you will, to make sure this place was legit. Too many people were being taken for a ride by shady characters posing as casting directors, and I didn’t want to become one of them.

This friend happened to be nosy. Very nosy.

If you were to invite him to your house, he would read the back of the postcards that are hanging on your fridge. He would open up a family photo album without asking permission. I once caught him checking out a closed bedroom on his way to the smallest chamber in the house.

So, while I was learning my lines for the audition, you can imagine what my friend was doing. When the secretary was away to get the coffee, he went over to her desk and looked at some of the contracts she was working on. When she came back, he grilled her about the business, as if this was an episode of Shark Tank or Dragons’ Den.

I tried to give him the Cut it out, You’re not helping me-look, but to no avail. He acted like a pit bull sniffing a hot trail.

It got even worse when we finally met the voice-over director. Initially, my friend was wise enough to let me do all the talking. But when I went into the vocal booth to record my script, I could see him distracting her with all his inappropriate questions.

When the session was over, I heard in my headphones: “Paul, we need to talk…. in private. Ask your friend to go back to the waiting area and tell him not to snoop around.”

ONE ON ONE

“Let me level with you,” the casting director said when we sat down. “You have talent. You have experience and I love your accent. I don’t think we have anybody that can bring that European sense of sophistication to a read. In short, we’d like to represent you, but on one condition.”

I knew what was coming, and I knew she was right.

“Don’t ever bring your friend to this office again. I can understand you’re new to this country and you needed some support, but seriously… I almost kicked the two of you out. He was asking all sorts of questions about how much you would be making and how many jobs we would offer you each month. It was obvious that he knew nothing about the casting process, and we hadn’t even taken you on board.

Let me be clear. Contrary to what your friend seems to believe, there are no guarantees in this business. We can send you auditions, but YOU have to book the jobs. We don’t control our clients. If they ask us to recommend five voices for a project, we give hem five voices. You might be number one on my shortlist, but that’s irrelevant. You’d be surprised how often a client picks the voice I personally find least suitable. It’s all very subjective, and you have to be okay with that. By the way, did you bring some recent headshots?”

We talked for another ten minutes, we shook hands, and I left.

“It’s up to you, but I would never do business with these people,” said my nosy friend when I came out of the meeting. “I got the weirdest vibes off that casting director. You should have seen the way she looked at me. All I did was ask some simple questions to make sure the place was kosher. What’s wrong with that?

Of course it’s up to you what you want to do, but I think you should explore other options. One day you’re going to thank me.”

He was right. I did thank him for teaching me a valuable lesson that day. I also told him that I had signed with the agency. Two months later, he went his way and I went mine. Recently, someone told me he’s now an investigative reporter at some magazine I’d never heard of.

SUPPORT SYSTEM

Our choice of friends says a lot about who we are as a person and as a professional. In order to be successful in any business, it’s important to surround yourself with people you believe in, and who believe in you.

I don’t mean people who think that every word that comes out of your mouth is pure gold. That role is reserved for proud mothers and misguided fans. You need people who look out for you in a discreet, intelligent way. Preferably, people who know the territory. There’s nothing as useless as the advice coming from the mouth of a person who doesn’t know what he’s talking about.

And let me tell you something else.

The most important friend you and I will ever have, is the person we choose to live our life with. First and foremost, this friend needs to be comfortable with uncertainty. Although attitudes are gradually shifting, most people still prefer the predictability of a steady job (and income) over the freedom and fluctuation of a freelance career.

If you’re living with a voice actor, you know some months are slow and others are crazy busy. You probably know how much money goes out every month, but you never know how much money will be coming in. That makes it hard to plan ahead. The perfect partner for a voice actor has a steady job with benefits. This is especially important in the beginning of a career.

Because of the ongoing uncertainty, this partner also has to be incredibly patient, flexible, and understanding. Ask any established talent, and they’ll tell you that a voice-over career is not a sprint but a marathon. If you’re still in business after the first three years, you’re either a fool or you’re beginning to get somewhere.

Not everybody can and will hang in there while you’re trying to make it in a field that’s becoming increasingly competitive. You need to sow a lot of seeds, and the harvest might be years away.

BENDING OVER BACKWARDS

Talking about flexibility… I can’t tell you how many times we have had to change our family’s plans at the last minute, because some client needed me to record a script pronto. At times I wish I had the audacity to tell that customer:

“You can’t do this to me. I have a life, you know! When you called this Sunday morning, we were all wearing our bike shorts, ready for a ride.”

Instead I keep quiet, go down to my studio, close the soundproof door and start recording that darn, poorly written script about the importance of family time. When the client says “Dance,” I dance. Meanwhile, the family goes on a bike ride without me.

If you’re not ready to roll with the punches and take life one day at a time, you’re not ready to start a serious relationship with a voice actor. And if you are, you must be a saint!

People with a steady job often have a hard time wrapping their brains around what it means to be self-employed. I’m lucky to be married to a professional musician. She understands that if someone offers you a good gig, you take it. If you don’t, someone else will, and they’ll start calling that person next time.

EMOTIONAL ROLLERCOASTER

On paper it sounds great. Today’s voice actor stays home all day, recording short commercials and promos that bring in more money than most people will make in a month. It’s easy to forget that getting the work takes up far more time than doing the work.

Every audition brings new hope. “What if I get picked to be the next voice of ….?” (name a big brand name). “I’d finally have some income I can count on, and the recognition I’ve been secretly longing for.”

Of course you’ll never hear back about the role you thought was made for you, and when you turn on the radio three months later, you hear a complete idiot mess up the lines you auditioned for because they chose him over you. That morning, you will hear that stupid commercial over and over and over again. This will make your day. I guarantee it!

But you’re never going to take your frustration out on the one you love most, right? You always manage to stay calm, composed, and positive. You never take things personally. It’s only your voice they’re evaluating.

Instead, you send a quick email to congratulate the lucky bastard who landed the job, and you put on a fake Facebook smile because it’s so wonderful to be able to do what you love and get paid for it. Meanwhile, you don’t know how you’re going to pay this month’s health insurance premium, or how to fix the fridge that just broke down.

At that point you need a soft place to land. You need someone who has your back. Someone who doesn’t think you’re a failure. Someone who says:

“I love you. Let’s go for a walk. It’s a beautiful day.”

SWEET SUCCESS

Other times you do get lucky and you hit the jackpot. You get tons of work and you need the house to be quiet so you can finish your recordings. Who’s there to make sure you can work in peace? Who’s taking over your household chores so you can finish editing that never-ending audio book?

When things go really, really well, and your voice is heard all over the nation; when hotshot agents who always ignored you all of a sudden know who you are; when you yourself start believing that you’re the Big Kahuna now… Who’s there to celebrate your success, and keep you grounded?

When you’re too big for your boots, who will gently put you in your place? Who will tell you that there’s more to life than talking into a microphone, or being adored by countless fans? Who’s going to be there for you when the applause fades away? With whom will you share and develop other interests?

I guess it boils down to this:

WHY are you doing what you’re doing?

Does it make any sense if you can’t share your setbacks or successes with someone?

Mind you, even though I am happily married, I’m not advocating the advantages of matrimony per se. I am simply in favor of surrounding yourself with a couple of close friends who can keep you sane in a weird and complicated world. People with whom you can let your guard down, be vulnerable, and be yourself.

It’s about time we give those friends the credit they deserve.

They truly are the wind beneath our wings.

Paul Strikwerda @nethervoice

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The One Voice Awards: More of the Same, or Setting a New Standard?

by Paul Strikwerda in Articles, Career, International, Promotion 12 Comments
Peter Dickson & Hugh Edwards

Peter Dickson & Hugh Edwards

Oh no, not another voice-over award!

That was my initial reaction when I heard about the British One Voice Awards, coming to you at the end of April, courtesy of the people behind Gravy For The Brain Ltd.

If you’ve been reading this blog for a while, you know I’m rather ambivalent about artistic contests promising people a chance at winning some shiny object to brag about, and charging them for it. Could this be any different? Besides, I thought there already was a British award for voice-overs.

For the past twenty years, the U.K. has had the VOX Awards, celebrating “the best creative audio talent in the media and broadcast industries across 10 categories.” Circa 2013, the organization behind these awards was VOX National Events. Last November, VNE was acquired by Bubble Communications, a global PR, marketing, and events agency.

MORE OF THE SAME?

So, how do the One Voice Awards (OVA’s) try to set themselves apart from VOX, and other VO award shows, such as the Voice Arts™ Awards? First of all, the OVA’s are the culmination of the One Voice Conference in London that brings together VO artists industry-wide for four days of workshops, talks, networking, and lots of practice. 

Inspired by the setup of voice conferences in the U.S., creators Hugh Edwards and Peter Dickson have said they want to set a new standard for what a U.K. voice acting event should be.

Secondly, these awards are not open to any employees or relatives of the One Voice Conference team, or Gravy For The Brain Ltd. None of them can be nominated, nor win one of their own awards.

The OVA’s team writes:

“The One Voice Awards have integrity. Our doors are not open for corruption as the awards are independently judged by an extensive panel of industry leaders, anonymously.

The One Voice Awards doesn’t take advantage of nor monetise voice artists, therefore, the awards actually mean something. They’re free to enter. We do not believe in triple-charging you (submission fee, attendance fee & award fee) for winning an award that you deserved to win.

We are celebrating excellence wherever it lies across our incredible community. The One Voice Awards isn’t just about giving yet another award to big names, or those who can afford to put themselves in the running to win industry awards.”

BUILDING A BETTER MODEL

Reading these words, I felt gratified, because it seems Edwards and Dickson are addressing some of the very things I have pointed out regarding the Voice Arts™ Awards. When I asked Edwards about it, he had this to say:

“Not only do I subscribe to your blog, but also to your point of view. I think that they are the same viewpoints because we both believe in fairness to people. I also realise that we have an uphill battle to climb with perceptions of awards in general though. Some awards organisations manage it, some do not. My opinion of the whole thing is that integrity is absolutely key. I think that it’s very difficult to dissociate the monetisation and profiteering that happens with other awards that go on, with the benefits that awards can bring to people.”

Over fifteen hundred hopefuls entered the One Voice Awards, and a panel of judges narrowed this down to ninety-six finalists across thirty-one categories. Some VO’s were shortlisted in more than one category.

Hugh Edwards: “There is a reason why in some cases there are only three shortlisted nominations and in some seven in this year’s OVA’s: There were only three in that category that came up to a certain standard (and we are not profiteering to just let people buy table spaces to make up numbers), and in the other case of seven, some were tied in their excellence and there was nothing between them – and in this case we are not going to take away that achievement from someone by arbitrarily selecting one out of three to be removed from the list because it’s important for those voice artists to be recognised for their achievement.”

CHEAPENING THE INDUSTRY?

Some people in the VO business are afraid that because anyone can submit audio samples, and anyone can come to your conference, this opens the floodgates to amateurs who will cheapen the industry. What do you think?

Hugh Edwards: “I completely understand those concerns, and I’ll address them both individually. Firstly to the point of anyone being able to submit themselves to the awards, and even before that, the idea of self-submission which has been raised to me before too. I think many people think that the larger awards bodies, such as BAFTA, the Oscars, the Emmy’s and so on, look to the industry and choose the films/projects that should be submitted themselves, but this is not the case. Even with those huge awards, it’s the production companies who produced the films who submit their films for consideration to the awards, exactly in the same way that the One Voice Awards do – there is no shame in this, and clearly, we do not have some kind of ‘magic eye’ that can see across the talent of anyone who voices in the UK!

Then, with regards who can submit audio clips, it’s quite clear that having the awards open to everyone is the only fair way to do this – and if this were not the case, who would police who is a ‘non-amateur’ voiceover artist? Who would determine the requirements set to determine who is ‘professional’? BAFTA, for example, does not restrict anyone who creates a game from that game being submitted for consideration in the game awards, before proving that they have already developed 5 successful titles – no, the only criteria is that the work is excellent, and that’s the only way it can fairly be run.

If you take that one step further, with over fifteen hundred submissions, yes we did receive some work that was not up to current professional standards expected in the industry today, but this work quickly fell to the bottom of the pile, and the cream of the crop rose to the top, as you would expect it should.

So, the only negative consequence to opening the submission doors to everyone, is that it means more work for us to listen and judge everything, but it means only positives for the voice community, as the final shortlisted nominations are genuinely the best of the best, and far from being ‘amateur’. Remember: we believe in being fair to everyone involved, and no one should be restricted from entering.”

THE EVALUATION PROCESS

There’s no information online about selection criteria or judges, so I asked Edwards about the judging process.

Edwards: “To have belief in the validity of the judging process, you need to be able to see inside that process. We have started the dissemination of this to the public and will be unveiling it fully at the awards. However, we have built our system from the ground up (actually based on how I cast voice talent, interestingly!) and it has the following criteria:

– All submissions are listened to;
– All submissions are anonymised (so that judges are not swayed by ‘friendship’ voting);
– The identity of the judges is secret (to protect any ‘corruption’ attempts);
– None of the judges are aware of who any of the other judges are (to protect ‘collusion’ voting);
– None of the judges can see any of the other judges scores (to prevent any ‘historical’ voting).

The idea is to protect the integrity of the awards so that it is uncorruptable.”

Hugh Edwards

Hugh Edwards

CONFLICT OF INTEREST

What has been done to prevent potential conflict of interest?

Edwards: “Our system is a software-based one, and we can see exactly who has voted for what, and when. There is one judge who is a voice artist, who entered into, and was shortlisted for one category, and through mutual agreement she abstained from voting in that category, and we have proof of that. All other judges were entirely independent.”

When judging artistic contests, there are objective and subjective criteria. Sound quality for instance can be objectively established, but script interpretation can be a matter of individual taste. How do the OVA’s deal with subjective judging?

Edwards: “The way to fix this (as we have) is to provide a top-level spread of senior judges from across a broad range of industry, as well as including some senior level voice artists – the hirers and the do’ers. Our judges are experts in their field, made up of: five senior-level Voice Artists, a senior-level Voice Director, a senior ADR Director/Mixer for film and TV, the CEO of a Voiceover Agency, a Head of a Network Radio company, two Heads of Creative from advertising agencies, two senior Studio Engineers and two Heads of Creative from television companies.”

A PRIZE FOR BLOOPERS?

Some of the OVA’s categories are pretty straightforward: male and female voice-over artist of the year, best character performance in animation, best audio books performance in fiction and non-fiction. There’s also an award for best demo reel performance, and for best outtake of the year. I think that awarding a prize to the best demo reel is like having an award for the best headshot, or demo tape of an aspiring rock band. And do the best bloopers really deserve a prize?

Hugh Edwards: “The demo reel category is actually as much for the demo creators as it is the voice artists. They deserve that recognition as well. There are some great demo producers out there, but there are also so many sharks doing shit work in the demo industry that we wanted to show excellence in this area. I think that category is valid to be honest – it’s an area of the industry that is widely seen, widely charged-for and widely used so it shouldn’t be restricted. The bloopers one you may have a point on, but it is there to provide comic relief throughout the awards ceremony and lighten the proceedings to help make it an enjoyable experience. I will re-evaluate it once this year’s OVA’s are done.”

THE CYNICS AND THE SKEPTICS

I’ve been in touch with a number of UK colleagues, and I got the impression that not every talent is going crazy over these awards. Some have suggested that you’re taking advantage of newbies. Some of the more experienced voice actors don’t want to come to the conference because they fear they’ll be perceived as amateurs. 

Edwards: “I’m pretty shocked by this suggestion, as it is in our company ethos to do the exact opposite. I can only presume that whoever asked this has not actually seen inside (I’m presuming they mean) Gravy For The Brain (GFTB). Look at other training companies in the UK and the USA and you will see average prices for day-training courses between £200-£300 – that’s for one topic, one subject, one coach. Multiply that up by the number of courses you would need to get up to a professional level (e.g., a beginners course, an advanced course, some professional mentoring sessions, for example then, an audiobook course, a course on how to setup and run a studio and edit, a course on voicing commercials, a course on getting your business, marketing and branding right etc), and you’re well into the thousands of pounds.

At GFTB we charge £39 a month (often discounted to £29) for literally everything you will ever need, with no signup fee, no cancellation fee, and no minimum term. So if you’re a ‘newbie’ and you want to be with GFTB for 3 months, at which point you could have taken 16 courses, watched 35 hour-long webinars, received the 12 live mentoring sessions we would have run in that time, used our CRM, had your home studio checked out, and much more….that would have cost you £117 – which is less than half the price of most single-day-long courses out there. 

I would go as far as to say we are one of the only voiceover training institutions in the world that is not taking advantage of the new talent in the industry.”

Thanks for that mini-commercial. Now, what about the second point?

Edwards: “With regards to the questioner’s concern that “experienced talent may not want to come to the One Voice Conference because of a fear they will be perceived as amateurs“, we should take a look at the biggest voiceover conference in the world: VO Atlanta. I was at the (excellent) conference this year and last year, and was in the room when the organiser asked the delegates to hold up their hands if they were a beginner; it was about a quarter of the room in each case. I’ve seen our attendee list for One Voice (where we’re just under 2/3rds of the tickets sold, with 5 weeks to go), and based on the attendees I know personally, I would estimate that this ratio is about the same. About a quarter of the attendees are beginners, and the rest are not.

One of the things I love so much about the US conferences, big or small, is that there is a feeling that everyone in the voiceover community is in the community together. Just look at WoVO (World Voices Organization) in the States: What they are not doing is complaining about all the ‘newbies flooding the industry’, instead, they are using their experience and knowledge about the industry to help the industry as a whole, including the beginners. 

What’s frustrating about this comment is that in a few small pockets of the UK community, there is a feeling from some of the more senior artists of negativity against the newcomers to the industry. I find it frustrating because they were newcomers too once, and someone helped and trained them at some point. They have had their careers, and they are probably still doing well from it. I’m not sure if it’s fear of change on their behalf, a fear that the industry is being too far diluted, a fear that their incomes will be taken from them. But change to the industry has already happened, and will always happen. It’s going to change further, and surely the best way to deal with this is to embrace that change and move with it.

The newcomers to the industry are the voices of tomorrow’s industry, and we all co-exist together. We will always support the newcomers as much as we support the intermediates and the advanced VO professionals, but you most definitely should not be perceived as being an amateur for attending a voice conference that celebrates everything about excellence in the industry. 

I mean, we have the woman who voices the Oscars and the Superbowl there for goodness sakes – the two biggest VO gigs in the world – does that sound like amateur hour to anyone!!!?? It certainly doesn’t to me!”

One Voice AwardsTHE VALUE OF THE PRIZE

And finally, is winning a One Voice Award really a credit worth having?

Edwards: “Let’s take the Oscars as an example. Obviously, the winner of Best Picture at the Oscars has huge benefits to the sales and marketing of that particular film, and also to the studio as a whole, and it also benefits the other people who have worked on that picture. Importantly though, being shortlisted for the nominations is also incredibly important to those productions/studios/staff, and you will often see them use the fact that they are nominated (but didn’t win) in their marketing and PR. The same is true for voice artists.

Yes, the winners of the awards will be able to put that on their marketing and PR, but the nominees can as well. It’s not just about people liking shiny things, it’s a line drawn in the sand to say that this voice artist stands out above their peers for excellence in their category, and that reflects then throughout their career.

In the end it’s all about integrity. Once the industry becomes aware of how we are doing things to protect the integrity and why we are doing it, I suspect that its value will grow and grow. Our plans for the OVA’s and actually the entire conference extend beyond three years even as of now, so we are committed to this for the long term.”

The One Voice Conference is held between 26 and 29 April, and the Awards gala is on the 28th, hosted by Peter Dickson (click here for a full schedule). Joe Cipriano is the keynote speaker. Randy Thomas, J. Michael Collins, Peter Bishop, Marc Graue, Graeme Spicer, Jon Briggs, Trish Bertram, Anne Ganguzza, Armin Hierstetter, and Brian Bowles are among the presenters.

Are you going?

Paul Strikwerda ©nethervoice

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