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Last week I answered some frequently asked questions about blogging.

Today, I’ll address something I get asked a lot by colleagues who are relatively new to the voice-over industry. They want to know if I have some sort of a working agreement in place with my clients.

The answer is Yes. It’s actually a mix between a working agreement and practical tips that are the result of over 25 years of experience.  

One of the first things I tell them is that I am a member of the World Voices Organization, and that I subscribe to the Best Practices for Voice Talent. I believe in this new organization, and I want my clients to know that I am committed to providing voice-over recordings that meet professional standards that are adopted and promoted by World Voices.

So, step into the shoes of my clients, as I take them by the hand and give them tips and guidelines for working with me.

A. HOME STUDIO & DIRECTION

By hiring a talent with a home studio, you save time and money. The studio fee is included in my quote; you’re not paying for an audio engineer or a director, and there are no travel costs to reimburse. I use professional, top-of-the-line equipment in an isolated, acoustically treated recording space. This allows me to deliver pristine, ready-to-use audio in a format of your choice.

Because you’re not physically present at the time of the recording, you cannot give me directions during the session. Please remember:

I can read your script but I cannot read your mind.

That’s why it is your responsibility to give me clear instructions ahead of time. More about that later. With those guidelines in hand, I will do my very best to interpret and read the script according to your wishes. If those instructions are missing, ambiguous or very broad, I will ask for clarification. If no (further) explanation is provided, I will assume that you have given me permission to interpret the script using my experience and expertise.

B. LIVE SESSIONS

You can choose to listen to a recording session in real-time and give directions via Skype or phone. It is the fastest way to get on the same page. My Skype ID is paulstrikwerda1. You may also call me at 732-322-5292 to communicate during a session.

Remember that I live and work close to New York City, which puts me on Eastern Standard Time. If you’re in Europe (Central European Time), you’re probably six hours ahead of me. By the time Europeans call it a day, I still have many hours left to finish your project so it’s ready for you first thing in the morning!

Important:

1. Please send your script at least 24 hours prior to the session. This will give me time to prepare.

2. If you opt to join me for a virtual session and have to cancel, please notify me 24 hours in advance. That way, I can accommodate other clients.

3. I am always happy to record another version of your script if my interpretation is not to your liking. However, if you did not provide clear instructions ahead of time and/or you changed your mind and chose not to direct me, this will be billed as a new project.

C. ANALYZING THE SCRIPT: TONE, TEMPO & ACCENT

Any text can be read in a thousand ways. The more specific you are about what you expect of me, the easier it will be to give you what you hope to hear. Here are a few ways in which you can get me on the right track:

1. Listen to my demos and pick a particular one you’d like me to match.

2. Ask me to record a short demo of your script to give you an idea of my approach. Based on that, you can give me feedback allowing me to fine-tune my performance.

3. If you’d like me to read in the style of e.g. Liev Schreiber narrating a documentary or John Cleese doing a commercial, please send me a link to a video on YouTube or Vimeo to give me an idea of what you’ll hope to hear.

Important: I am a voice actor and not a celebrity impersonator. Impersonation can be seen as a form of theft and it is illegal to impersonate a person without their permission with the intent to generate a profit.

4. If you have asked me to record a project that was produced in another language, please send me an audio sample of the original and I’ll do my best to match that, if that’s what you want.

5. Give me the backstory of a character and/or an image of a cartoon character you’d like me to voice. Tell me about age, family background, education, occupation, life experiences, accent, intentions et cetera.

D. PRONUNCIATION

I specialize in multilingual projects with an international angle. Correct pronunciation is one of the key factors determining the credibility of your message. Please help me get it right the first time. Here’s what you can do to help.

1. Provide a pronunciation guide in writing, or record an audio version of certain words, names or phrases. Alternatively, you could send me a link to a word on http://www.forvo.com or http://www.howjsay.com or use other online pronunciation resources. Remember; you can also coach me via Skype.

2. Sometimes, a script in one language contains words in another language. You need to make a choice as to how these words will be pronounced. Let me give you two examples.

– A Dutch script mentioned the name of an American company. Even though I could have pronounced the company name with a Dutch accent (as is common in the Netherlands), the client instructed me to pronounce it with an American accent.

– A Dutch e-Learning module about bikes featured many models and model numbers such as “Road Racer 315.” The client asked me to pronounce ‘Road Racer’ in English and the number in Dutch.

3. Please be explicit and write things such as numbers and abbreviations down the way you want them to be read. Examples:

– 120: one hundred and twenty or one hundred twenty?
– January fifth nineteen hundred and twelve or the fifth of January nineteen twelve?
– “In twenty twenty we will host the World Cup” or “In two thousand and twenty we will host the World Cup”?
 – “I’d like to say two things. 1. You are the best” or “I’d like to say two things. Number one: You are the best”?
– “5. The Fall of Rome” or “Chapter 5. The Fall of Rome”?

Tip: Never assume that I know how you want me to pronounce and/or read something.

In doubt, spell it out!

E. REVISIONS, CORRECTIONS AND RETAKES

Most scripts go through many drafts before they land on my desk. I will assume that the script you are giving me is the FINAL and OFFICIALLY APPROVED version. That’s what I will read and record. Once this recording is completed and received, payment is due within the time frame listed on the invoice.

Important: The recording of a script that was revised after the first, officially approved text was recorded, is regarded as a new project and will be billed accordingly.

Retakes that are the result of mistakes I made are always free.

F. TRANSLATIONS

Even though you didn’t hire me as a proofreader, you are paying me for script preparation. Every week I receive scripts filled with errors due to poor translation. Because my name and professional reputation are closely associated with the projects I voice, I will not record scripts that contain grammatical errors and other mistakes made by an unqualified translator.

Tip: I’m happy to translate or retranslate a script from English into Dutch or Dutch into English for you. I charge $0.15 or 0.11 Euro per word with a minimum of $30.00 (22 Euro).

G. AUDIO FORMAT

Audio files can be recorded and saved in many formats. Prior to recording you have to let me know what your preferred audio format is, such as MP3, WAV, AIFF, FLAC et cetera. Add to that the required bit depth (e.g. 16 or 24 bits) and sample rate (e.g. 44,100 or 48,000 Hz). If you’re not sure, ask your audio engineer.

Unless otherwise instructed, I take it that you would like to receive clean, unprocessed audio.

H. EDITING, FILE SEPARATION & SYNCING

Some clients automatically assume that home studio talent will deliver fully edited, ready-to-use audio at no extra charge. Be aware that audio editing is very time-consuming and that it requires a special skill set. Producing one hour of finished audio may take three to four hours of editing! While you may think you’re paying the talent for one hour of work only, he or she might spend half a day in the studio to complete that hour.

Unless otherwise agreed, my quote includes an editing fee.

For some projects it may be necessary to have me separate, label and save many files individually. Bulk processing is not always possible. Please realize that this could take longer than the actual recording and that an additional fee may apply.

If you’d like me to sync my voice-over to a video, make sure your script is time-coded and that it lists a maximum time for each segment. Should a paragraph be broken up into sections that need to be synced up precisely, make sure those sections are time-coded as well.

Alternatively, you may send me the video and the script, and I will time-code it for you at an additional charge.

I. RECEIVING YOUR RECORDING

In general, large audio files cannot be sent via email. Please let me know how you’d like to receive those files and if you’d like those files to be compressed.

Some clients use Dropbox, others use an FTP solution. I often use www.wetransfer.com, a free file transfer service. Once the audio is uploaded, I will send you a quick email. You will also receive an email invitation from wetransfer.com to download these files.

Important: Technology is never 100% foolproof. If something did not go as planned, let me know ASAP. If you did not receive an invitation to download, please check your spam folder. If you did receive the files, kindly send me a quick email to confirm receipt.

J. USAGE OF THE AUDIO

My voice-over rates are based on a number of variables: the medium (radio, television, internet), the market (local, national, international), the length, the nature and the use of the audio. The recording you are about to receive may only be used for the purposes indicated in your request and for the length of time and market we agreed upon in advance, unless a buy-out fee has been negotiated. Should you wish to change the original purpose, time and market, you must inform me of your intentions and additional payment is required.

Important: As long as the invoice has not been paid in full, the intellectual property of the audio (not the script) remains with me.

K. COPIES OF FINISHED WORK & CREDITS

Once a job is finished, I will ask you for a copy of the finished work for my portfolio, unless releasing the work violates a confidentiality agreement signed by me or the producer/client. You agree that I may use all or a portion of the copy on my website or voice-over demo or demos, and reference the project on my resume, but only for promotional purposes of my voice-over services and subject to any confidentiality agreement that may be in place.

If credit is given to those participating in the project for which I was hired, such as the actor(s), editor, composer, producer, et cetera, credit should be given to me as voice talent, as well.

L. PAYMENT

Once the job is completed and the voice-over is approved, you will receive an invoice from my assistant via email. To make sure this invoice reaches the right person and can be processed without problems, let me know to whom the invoice should be sent and to which email address. Please include all the information you need so the invoice can be generated and processed, such as a project number, job code or purchase order number.

I always strive to meet or beat a project deadline so you can have the audio you ordered at the agreed time. In turn, I ask you to make sure the invoice gets paid by the date listed on the invoice, regardless of whether or not you have received payment for the voice-over from the client you are working for.

*                     *                    *                    *                     *

At this point I go over the rest of my payment policies with my clients.

As you can see, I pretty much tried to cover all the bases, but I have to tell you that this is a work in progress. Feel free to add anything I might have missed. The comment box at the bottom of this blog would be perfect for that.

One last thing. The document you just read is followed by a legal section where I formalize this working agreement in a way that would make attorneys very happy. The entire document can be accessed online. All I have to do is send a client a link to the web page.  

Coming up with all these “rules” and stipulations is not a part of my job I very much enjoy. Yet, it’s important to have these things in writing to avoid misunderstandings and possible problems down the road.

It’s part of my free and ongoing Client Education Program, brought to you by the friendly folks at Nethervoice.

Class dismissed!

Paul Strikwerda ©nethervoice

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