freelancer

My Worst Client Ever

by Paul Strikwerda in Articles, Career, Freelancing 7 Comments

Elvis is alive!

How do I know?

Well, he lives in France, and he used to be my client.

Until I fired him.

You see, this French Elvis was a bad boy. Probably my worst client ever. He used to give me these scripts with way too much text, and not enough time to fit all the words in. Then he complained that I sounded rushed.

Elvis was one of those people who thought they had me on retainer. He would call me any day of the week at any hour, forgetting about the time difference between his part of the world and mine. Did he really forget, or did he just not care?

He always wanted things yesterday, and would pay whenever he felt like it. Most of the time he didn’t feel like it, and I’d have to remind him of the reminders I’d sent him. Then he got angry and said I should stop harassing him. I was the one who was causing problems, n’est pas?

Right before he needed me for another lousy project, he’d make a payment, and play all nice again with that silly accent of his.

He was one of those annoying guys who loved the expression “my friend” as in:

“Paul, my friend, you will do this for me, right?”

“My friend, I have lots of projects for you, so you give me a good price, no?”

After I had given him a discount and handed in my first recording, I would not hear from him for a year. Then he’d call me up in the middle of the night with an urgent job, trying to pull the same stunt.

Elvis, you two-faced Frenchman, you were never my friend, and you never will be. You’ve sucked up so much of my time and energy, and I hated every minute of it. While I was too busy dealing with your cheap antics, I could have worked for good clients at a great rate. Why did I put up with you for so long? Why did I allow you to push my buttons?

The easy answer is that I’m too trusting. I believe that most people are essentially good, and well-intentioned. I also believed that if I treated people nicely, they would return the favor.

Yeah. Right.

The truth is that there are too many Elvises in this world, who can’t wait to take advantage of the naïve, the newbies, and the pushovers. They are a minority, but they always spoil it for the rest of us. Because of them, we need rules, regulations, and a spine made of steel.

People like Elvis will treat you like a servant, and not as an equal partner working on the same project.

They think everything you do is easy, and can be done quickly, and -most importantly- cheaply.

Instead of paying you extra for extra work, they expect you to record those five script changes for free. And should you push back, they respond:

“I totally get where you’re coming from, but can’t you make an exception for me? It will never happen again. I promise.”

Beware of a promise from an Elvis! It’s just as disingenuous as the words “Trust me,” or “Don’t worry.” When some bad guy on TV utters these words, you know there’s trouble on the way, don’t you? Trust me!

Some Elvises have mastered the art of giving vague instructions. Left at your own devices, you start guessing what the desired tone and tempo of the voice-over read might be, and you press record.

Later that day, the Elvis gets back to you telling you everything you did wrong, and how could you be so dumb and inexperienced? You really should have done it this way, or that way…. A real professional would have known!

Apparently, real professionals can read minds!

The thing is: you can’t give clients what they want if they don’t tell you what it is. Countless marriages fall apart over this principle, and so do professional relationships.

Other Elvises are essentially micro-managing know-it-alls, who know very little. The more they get involved, the more time it will take you to finish the project. “Just let me do my job, and I’ll let you do yours,” you think. But no, they’ve got to be in control of every stinkin’ detail, driving you crazy with their calls and emails.

Some Elvises are accomplished liars. They hire you to do a voice-over “for internal use only.” Before you know it, it’s all over the web, and when you try to get a hold of them to ask for more money, they’re MIA, laughing all the way to the bank. Meanwhile, your colleagues show little sympathy, because you should have joined the Union, as they have told you a million times.

Thanks a bunch, fellows!

While it may hurt, there is some truth to what they’re saying. They are telling you the same thing your parents told you when discussing the birds and the bees:

“When you’re ready to do it, make sure you have protection.”

Nobody forces you to be in bed with a bad client. Nobody will make you work without a written contract or a down payment. No one says you have to take the abuse, and dance when the client says “Dance!”

It’s one of the advantages of being your own boss. There are no more mediocre managers or power-hungry executives who tell you what to do.

You’re on your own, and you decide what you will or will not tolerate.

So, do yourself a huge favor. Leave all those disorganized, penny-pinching, impossible to please, disrespectful, I’ll pay you whenever, lying Elvises for what they are.

Better still: Send them to Fiverr and VoiceBunny (and a whole bunch of other predatory voice casting sites I won’t name).

Let them deal with the Elvises of this world. Likes attract, so maybe they’ll get along.

As an attorney instructor once put it:

“The bad clients you don’t take, will be the best money you never made.”

Paul Strikwerda ©nethervoice

PS After reading this story, French colleagues told me Elvis declared bankruptcy, and his website has been suspended. You know what they say about karma, don’t you? Unfortunately, there are still people who never got paid.

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What Are You Waiting For?

by Paul Strikwerda in Articles, Career, Freelancing 6 Comments

A big break?

A small miracle?

Are you waiting for that one person to tell you you’re the best, and you should really do this?

It’s the daily drama of the wannabe freelancer. Lots of good intentions. Hopes and dreams galore. Always looking for the key that magically opens all doors.

And when those doors remain closed, be ready for the surprise, the indignation, and the excuses:

“They told me I had talent!”

“They said there would be lots of opportunities.”

“I’m just a beginner. You can’t expect me to know all these things.”

Every new job has a learning curve. That’s a given. But advertising yourself as a pro elicits expectations. Clients expect you to have professional equipment. Clients trust that you have the basic skills to do the job you just bid on. Is that too much to ask?

Yes, there are lots of opportunities, and lots of people are going after those opportunities. People with more experience, better gear, and a better understanding of how things work in this business. They are your competition. Can you compete on more than price?

I have no doubt that you are talented. But talent is nothing but potential. A diamond in the rough looks quite ugly, and needs serious cutting and polishing before it can be sold. Do you have the time, the means, and the patience to listen, learn, and improve?

Do you have enough drive, or do you like to be driven?

You see, this is not a superficial thing. To get to most diamonds, you need to dig deep. Diamonds don’t polish themselves, and doors don’t magically open. Only saints can claim small miracles, and that big break is highly overrated. Some wannabe’s go broke, waiting for that break.

Intentions, hopes, and dreams are figments of the imagination. Clearly defined goals, a solid education, and a willingness to work harder than anyone else, are not.

Here’s the real rub.

If you are waiting for someone or something, you’re doing it wrong.

The key to being successfully self-employed lies in taking massive, positive action. Not because someone told you to. Not because you felt forced.

You get out of bed because you have this burning desire to accomplish something meaningful, whatever it may be.

Step by step.

Day by day.

So, stop whining.

Stop waiting.

Start creating.

Your life.

Now.

Paul Strikwerda ©nethervoice

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How To Attract and Keep New Clients

by Paul Strikwerda in Articles, Book, Career, Freelancing, Promotion 2 Comments

Okay, I admit it.

I sometimes get annoyed by colleagues tooting their own horn really loud.

We may be living in the “Age of ME,” but it’s painful to see beginners and more experienced talent trying to construct some kind of image that’s supposed to persuade clients to hire them. Here’s the problem:

Too many freelancers are too focused on themselves, and it is costing them business.

The way I see it, successful solopreneurs have one job, and one job only: To be a Superhero.

A superhero doesn’t think about him- or herself. A superhero answers a call of someone in need, and uses special powers to save the day. Once the job is done, the hero leaves the scene to tackle another problem.

Now, the very best superheroes have at least one thing in common: they know when they are needed. Here’s what I want to know: How do they figure that out?

That’s a great question, and every sales person who has ever lived has asked that question many times. In order to answer that question, we have to take a step back, and answer another question: What motivates people to buy things?

Even though you and I are likely to have different clients with different needs, there are three factors that always play a role in every purchase decision. You might be selling a service or a product. It doesn’t matter. All buyers are influenced by the same three things:

Price, Benefits, and Perceptions

The price is what the customer pays in exchange for benefits received. It’s something your client has to give up in order to get something from you. Ideally, those benefits should outweigh or at least equal the cost.

Benefits are the positive effects derived from using your solution or service. It’s the pleasure people experience after getting rid of their inner emptiness, frustration, or pain.

Smart sales people sell benefits. Stupid sales people slash prices. Any idiot can close a sale by cutting the price (and go broke in the process). It takes brains to sell benefits.

Perceptions are the result of how people evaluate the benefits and price, the (initial) impression they get from your business, as well as the total experience of using your product or service.

In the end, perceptions matter most. Allow me to demonstrate.

EVALUATING VALUE

Let’s assume you’ve studied the market and you decide to charge $250 per hour for your services. Is that too much or not enough? Does it even matter what you think?

Client A will never hire you because she thinks you’re too cheap, and cheap equals crap. Client B will hire someone else because she thinks you’re overpriced. Client C will happily hire you because she believes your price is just right.

Your fee is just a number in a certain context. It is always evaluated in relation to something else. That “something else” is a matter of interpretation or perception.

People do things for their reasons. Not for yours. Get this:

An anonymous donor paid $3.5 million at a charity auction to have lunch with Warren Buffet, one of the richest men in the world. Is that too much for a few hours of conversation and a meal?

Hedge fund manager Ted Weschler spent about $5.3 million to win both the 2010 and 2011 auctions. To him, it was money well spent. Buffet ended up hiring him to manage an investment portfolio.

Perceptions are personal value judgments, and therefore highly subjective. This begs the question:

Can perceptions be influenced? Can we manipulate a client into buying from us?

Even though I believe that lasting change comes from within and cannot be forced upon someone, the fact is: people are impressionable. Otherwise, they wouldn’t be as open to social proof, and all advertising would be totally irrelevant.

Years of being a solopreneur have taught me that there are things you can do to get an interested client in your corner, as long as you play your cards right.

Here’s what I have learned:

1. First impressions are crucial

We all know that we shouldn’t judge a book by its cover, but psychologists will tell you that it takes us only a few seconds to form an opinion of someone or something. That’s why companies spend billions on packaging, and people spend millions on make-up, clothing, and cosmetic surgery.

If you can’t pique a consumer’s interest or instill a level of trust right from the start, he or she will move on to whatever catches the eye next. So, ask yourself:

What is the very first thing new customers see or experience when they stumble upon my product or service? Is it the landing page of my website? Is it a cover of a book or a brochure? Is it… me?

This first impression is the all-important hook. It sets the tone and tells prospective clients enough about your level of professionalism and style, or lack thereof. If anything, this is where you should spend most of your marketing money. To do it right…

2. Your message needs to be clear, convincing, congruent, and consistent

If you want to play the part, you have to dress the part, and embody the part. That might seem obvious, yet, so many business owners undermine their own credibility by sending out conflicting signals. A few examples:

– A translation and proofreading service emailed me: “Your welcome to visit our website.” When I pointed this out to them, they blamed this slip of the pen on the intern.

If you don’t proofread your own material, why would my legal translation be safe in your hands?

– The sign in the front yard said: “Quality lawn care at a price anyone can afford.” Meanwhile, weeds were growing everywhere, and most trees needed pruning.

– The owner of the local health food store looked like she was terminally ill. She must be friends with that overweight director of the fitness center.

See what I mean? Actions speak louder than words. Remember the four Cs when you craft you core message. You have to be Clear, Convincing, Congruent, and Consistent.

3. You have to be responsive

What clients hate more than anything is to be ignored. It gives them the feeling that their business isn’t important to you, and you know what? I think they’re right. Time happens to be something we all have the same amount of. How we choose to spend that time, gives us an inside look into someone’s priorities and planning skills.

I’ve walked out of a fancy restaurant because the wait staff couldn’t be bothered to serve my table in a timely way. I don’t care if you’re known for the best food in town. If your service sucks, you’re screwed.

I read on your website’s Contact page that you’ll get back to me within 24 hours. I sent you a message three days ago and I have yet to hear from you. What other promises aren’t you going to keep? My project has a strict deadline. If you can’t meet your own, how can I be sure you’ll meet mine?

Being responsive also means: giving your client concise progress reports. It’s a way to reassure them that they’re in good hands. If you’re right on track, let your client know. If you’re experiencing an unexpected delay, you have to let your client know. Don’t wait until they send you an email wondering why they haven’t heard from you in days.

Communication is key, as long as you’re to the point. Anticipate and answer client’s questions. Be an open book. Stay in touch. Make it a breeze to do business with you. You want your clients to smile when they think of you. That will happen when you…

4. Go out of your way to be helpful

Not all inquiries lead to a sale. Sometimes what you have to offer is not what a client is looking for. In my case they might want to hire a female voice actor or someone with an older sound or a different accent. Does that mean that all my efforts were wasted? On the contrary.

If you cut off contact because you can’t make an immediate sale, you’re thinking about yourself and you’re thinking short-term. Everything is marketing. Any contact with a client, no matter how brief, is a golden opportunity to start building a relationship. A healthy relationship is a two-way street and takes time to evolve. It’s about giving and receiving.

So, how do you give to a client who doesn’t need your services?

It’s simple: Be a resource.

If you’re not right for the job, recommend a few colleagues who are. I’m sure they won’t mind. Show your expertise. Build some goodwill. You’re sowing seeds, and who knows when they might bloom? There are always new projects in the pipeline that might be a better fit for you.

Here’s the thing about giving, though.

Don’t just do it for future rewards. That’s not a gift. That’s a bribe.

Do it because it’s a decent thing to do.

It’s all a matter of perception.

Even superheroes are aware of that!

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet.

PPS The above article is a chapter from my book Making Money In Your PJs, Freelancing for voice-overs and other solopreneurs. It’s available in paperback, and as a digital download.

photo credit: A Is For Aquaman via photopin (license)

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Feeding Your Soul

by Paul Strikwerda in Articles, Career, Personal, Promotion 22 Comments

Photo credit ©Paul Strikwerda

A few weeks ago, I gave you my “formula” for being less busy, and more productive:

Focus on what you’re good at. Outsource the rest.

People who run a successful business hire people who are smarter and more talented than they are, to take care of certain aspects of that business. These experts are able to do things better and quicker, leaving you with more time to focus on your strengths. That’s where the money is!

This philosophy has served me very well, and yet it’s only part of the picture. Today I am going to reveal something to you I haven’t told anyone else. At first, it will sound like a contradiction in terms, but I assure you it is not. It is something essential that took me many, many years to learn, and quite frankly, I don’t think I’ve mastered it yet.

Because it is seemingly contradictory, it confused me to the core, and at first I fought it tooth and nail. But once I discovered the benefits of this strange strategy, I came to embrace it.

TRYING TOO HARD

It all began some ten years ago. I was trying very hard to build my business, working 60 to 70 hour weeks. The idea was that the more I would put into it, the more I would get out of it. That’s only fair, right? It’s the same perverse philosophy that’s behind the torture that is cold calling. The more numbers you dial, the greater the chance of success. That’s what they say, whoever “they” are.

Well, this might be working for some people, but it wasn’t working for me. All that knocking on doors and auditioning for anything under the sun left me exhausted, and disenchanted. Bottom line: I had run into the law of diminishing returns. The more I tried, the less I accomplished.

Have you ever been in a situation like that?

People around me said: “You’re working too hard. Take break. You can’t force success.”

Did I listen? No!

Every time I took a breather, I felt tremendously guilty because I could have and should have been using that time on something useful and productive.

DREAM ON

This voice-over business was supposed to be my dream job. Dream jobs don’t feel like work, and they give you energy, don’t they? It’s the ultimate freedom from the 9 to 5 rat race so many people get caught up in. It was my chance to prove to the world that I could be my own boss, living life on my own terms and turf.

If all of that were true, why didn’t it feel that way? Why was I waking up exhausted before the day had even begun? Why had I become an irritable, self-absorbed, sad sack of a husband who could only converse about finding new ways to get new clients?

“Oh, the first three years are always the hardest,” I told myself and my friends. “Eventually, it is going to get better, and it will all be worth it!” (insert fake smile)

But things didn’t get better, and I didn’t know how to turn it around…. until the day I walked into my local bookstore, and picked up a random paperback from the self-help section. The next thing I did was such a cliché: I closed my eyes, opened a page, and looked at the first thing that caught my eye. It was a quotation:

You can’t give what you don’t have.

I don’t remember the title of the book or who wrote it, but it felt like I had received a message from the universe that could not be ignored. If my business was a flower bed, I had been watering and watering it, until the can was empty, and could not be refilled. No water: no growth. It was crystal clear.

So, what was I to do? Give up? Sit on the couch and watch TV all day long? Play video games?

I looked at the next few lines in the book, and the author had clearly anticipated my question. This was her advice:

“Replenish yourself. Do something that feeds your soul. Something that has nothing to do with work.”

STEPPING OUT OF IT

I’ve always been a lover of the outdoors. That was one of the things that attracted me to America. Endless forests. Majestic mountain ranges. Roaring rivers. Hidden trails.

The day after my revelation I put on my hiking boots, and I disappeared into the woods. For hours. There and then I realized how much I had missed my conversation with nature. I had missed the fresh smell of pine trees, the sweet sound of bird song, and the quiet rustling of the leaves. Not once did I think about my flailing business.

As I was trying to capture what I was experiencing, I thought of something else that was missing in my life: writing!

From the moment my mother taught me how to write, I was always scribbling words on pieces of paper. As a teenager, I would never leave home without a small notebook. In the last few years, however, I had been too busy reading scripts other people had written, and I felt I didn’t have time to put my pen to paper.

When I came back from my walk, it was as if a load had lifted from my shoulders. I could breathe again, and I went to the attic to find my favorite journal which was still half empty, (or half full, depending on how you look at it). Without even thinking, words started flowing from an invisible source within me, as if someone had opened a faucet filled with feelings and ideas.

Then it dawned upon me. What if I were to use my passion for writing, and start a blog for my business? It was something so obvious that I had never thought of it before. It’s like suddenly seeing something that is right in front of you!

And that is how this blog was born.

BOOSTING BUSINESS

In all the years that I’ve been doing voice-overs, nothing has been more vital to the promotion of my business as this blog. Colleagues read it. Clients read it. You are reading it right now.

Here’s the irony and the contradiction: the idea came to me as I was doing my very best not to focus on my business. I was relaxed. I was in the moment. I was feeding my soul.

All of us get stuck from time to time. We get worked up. We feel frustrated. We might even lose faith.

The question is: What should we do about it?

Take my advice. Let it go, and find what feeds your soul. For some this might be through yoga, music, or meditation. Some people paint, or work in the garden. Others start jogging, or get on a bike. There is no right or wrong. Whatever floats your boat.

In a society that is obsessed with work, and where people pride themselves on how many hours they put in, this is a radical shift. To me, it did not feel normal. I had to work hard on not working so hard.

But the moments I chose to feed my soul, turned out to be the most fulfilling and eye-opening moments of my life. They proved to be the answer to the question:

“What for?”

Ultimately, our work is just a means to an end, but to what end?

FINDING MEANING

As I was hiking on that wooded trail, experiencing the serenity of solitude, and the beauty of creation, I realized:

“This is what it’s all about.”

I don’t mean withdrawing from the world, but rediscovering an essential part of that world that is so easily lost. The part that’s more about being, than about doing.

Look at it this way: there’s always going to be something in your inbox. You’ll always find a reason to do more work to please more people. But you can’t give what you don’t have. If you don’t step away from your business from time to time, it will take everything you have, and then some.

Candles that are burned out, can’t spread any light.

Please make time to create moments that matter. These moments will give you the energy to carry on, and the inspiration to evolve, personally and professionally.

The other day, my wife and I went to Columcille Megalith Park, in Bangor, Pennsylvania. It’s a park rooted in Celtic spirituality, and inspired by the Isle of Iona off the coast of Scotland.

If you’re not in a position to leave your computer right now to go on a hike, take a few minutes to absorb the pictures I took, and listen to the music.

Then get back to what you were doing.

I can almost assure you that you won’t feel the same!

Paul Strikwerda ©nethervoice

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Are You Wasting Your Time Going Nowhere Fast?

by Paul Strikwerda in Articles, Career, Freelancing, Money Matters 9 Comments

What’s frustration number one for a freelancer?

Being busy without being productive.

It’s a trap I have fallen into many times. I was working all day long, without much to show for it. That is, until something finally dawned upon me:

Busy people talk about how little time they have. Productive people make time for what is important.

The question is: how do you know what is important for your business?

On some days, everything seems important: answering emails, invoicing clients, making phone calls, updating the website, recording auditions, paying bills, designing marketing materials, researching new gear, keeping up with social media… The list is endless, especially when you’re a one-person band. It’s tempting to do it all, and to do it all by yourself.

That’s mistake number one. Here’s how to fix it:

Focus on what you’re good at. Outsource the rest.

There’s a reason why a brain surgeon doesn’t do her own billing, a CEO doesn’t answer every call, and Tim Cook doesn’t design the next iPhone. People who run a successful business hire people who are smarter and more talented than they are, to take care of certain aspects of that business. These experts are able to do things better and quicker, leaving you with more time to focus on your strengths. That’s where the money is!

So, if you’re not a kick-ass web designer, hire someone who is, and have him/her teach you to maintain and update the site once it’s up and running. Or do you have time to become an SEO specialist? I didn’t think so!

If you stink at bookkeeping, get an office assistant to take care of the numbers, and let an accountant prepare your taxes. This ensures that you maximize your deductions, and you minimize the money going to the IRS. An office assistant can also take on other administrative tasks, such as dealing with unpaid invoices. That way, you don’t have to be the bad guy (or gal).

If you’re struggling to create a logo or a catch phrase, hire a graphic designer and a copywriter. They specialize in making you look and sound much more professional than you’ll ever be able to do yourself. Clients will only see you as a professional if you present yourself like a pro.

If you’re recording a massive project (such as an audio book) on a tight deadline, pay someone to edit and master the audio for you. Why spend time on a $50 to $100 per hour job, if you could make between $350 and $500 per hour?

If you’re thinking about how much all of this will cost, you’re looking at it the wrong way. Reinventing the wheel, learning on the fly, trying to do everything yourself… it will leave you frustrated and without energy to do what you do best. You know, the very things clients hire you to do. That is going to cost you!

If -on the other hand- you decide to outsource some or all of these things, you’ll be surprised how much time you will gain. Now, let’s see if I can save you some more!

AUDITION LESS. MAKE MORE.

In the beginning of my career I spent way too much time auditioning for jobs that were out of my range. Why? Because someone had told me that it was a numbers game. The more I auditioned, the greater the chance I would eventually land a job, they said. Doing auditions was a way to learn on the job, right?

Wrong!

Clients hire you because they trust you can do the job. They don’t want you to experiment on their dime.These days I am super selective. I know I don’t have a movie trailer voice, so I’m not even going to try to sound like one. I won’t audition for projects by companies or causes I cannot support (sorry fast food and tobacco industry).

And if you’re not offering a decent rate, you can find yourself a Craigslist talent, but please don’t waste my time.

I also got smarter in the way I audition. Knowing that clients will often only listen to the first seconds, I am no longer recording three-minute scripts. Unless the client specifies otherwise, I’ll pick a few lines from the beginning with the company name, and I’ll include the payoff line at the end. Then I’m done. I know Michael J. Collins auditions this way, and based on his fine dining pictures on Facebook he seems to be doing okay.

One last thing about auditions: I no longer record ten takes before I’m satisfied. If I can’t produce a good read in a few tries, the job is probably not meant for me.

THE HARDEST WORD

Apart from curbing my presence on social media, there’s one other thing that has saved me tons of time: I became better at saying a certain two-letter word.

“Can you evaluate my demo for free?”

NO!

“Can you write a guest post for this blog with 12 subscribers?”

NO!

“Can you tell me how to break into the business?”

NO!

“Can you answer this question I am too lazy to research myself?”

NO!

Don’t get me wrong. I enjoy helping others, but I don’t run a charity. I run a for-profit business. That means that in everything I do, I have to think about the Return On Investment.

Making enough money gives me the opportunity to invest in ways that will save me money and grow my business, as well as the freedom to engage in activities that are important, but that won’t generate any money.

ONE MORE LESSON

When I look back at my career, I wasted so much time waiting for things to happen. I thought that if I put a few things in place; had the right equipment and a decent amount of talent, things would turn out okay. After all, a wise man had told me: “Do what you love, and the money will follow.”

Tell that to the people who are going broke, lovingly living a dream.

A few hard years later, I realized that if I wanted to be successful, I had to become the prime instigator and number one delegator. I had to stop being busy, and start becoming productive.

It was quite the transformation, but you know what they say:

“Busy people talk about how they will change.

Productive people are making those changes.”

Are you?

Paul Strikwerda ©nethervoice

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5 things you should stop doing in 2017

by Paul Strikwerda in Articles, Career, Freelancing, Social Media, Studio 23 Comments

Are you a nail-biter, a chain-sitter, or an overeater?

We all have bad habits we want to get rid of in the new year.

Here are some of the things I have written about in the past, I wish colleagues would let go of in 2017.

1. Spending money on new equipment while you’re still in a bad recording space.

Yes, I know Christmas is coming, and you’ve been eyeballing that new microphone for the past eleven months now. But will it stop the neighbor’s leaf blower from blowing, or the deep rumble of the school bus from making a guest appearance in your auditions? Will it magically tame the flutter echoes in your improvised booth, and make you sound like the next movie trailer man (or woman)?

Not in a million years!

The number one thing that held me back from being successful as a voice-over, was the absence of a dedicated and isolated recording space. Once I built my own booth, I had the freedom and confidence to go after every job I felt I was suitable for. This year, every single production I’ve been involved in began in my home studio. It has paid for itself many times over.

Treat the space first. Then treat yourself to some shiny new equipment. If you must.

2. Expecting the keys to the kingdom on a silver platter.

I’m a member of many social media groups dedicated to voice-overs. A majority of these groups are supposed to be for professional voice talent. Yet, every single day I see amateur questions that have been asked and answered hundreds of times, coming from people who are too lazy to do their homework. In the age of the Internet no one can claim ignorance, so:

Stop playing dumb, people! It’s embarrassing.

It’s not that our community isn’t willing to share. If anything, the VO-universe is very giving to those who demonstrate relentless commitment and extraordinary talent. But I refuse to help people who want to pick my brain out of a false sense of entitlement, and a simplistic idea of what it takes to make it in this business.

So, dear colleagues: Stop giving free rides to those who don’t feel like learning how to drive. If you keep spoon-feeding a child, it will never learn how to eat by itself.

3. Complaining without taking responsibility or action.

“The book I’m narrating is awful. The author is impossible to work with. The deadline for this project is unrealistic. They expect me to record a complete rewrite of the script for free…”

First of all: Stop whining!

Winners aren’t whiners.

You’re a freelancer. You are free to work with anyone you want. Nobody is forcing you to read a crap novel about a topic no one’s interested in for a ridiculous royalty share. You don’t have to collaborate with a disrespectful writer who pretends to know more about voice-over narration than you do. If a deadline doesn’t work for you, then don’t agree to it. Never record a complete rewrite at no charge. Your time and your talent are valuable.

If you feel this particular pay-to-play you’re a “member” of, is greedy and unethical, don’t keep it in business by renewing your membership. Don’t tell me your livelihood depends on this one company. It’s bad business to put all your eggs in one (rotten) basket. If you want quality clients, start doing the legwork yourself. It’s part of being a pro!

4. Working for less than you deserve.

No matter what freelance business you’re in, there’s a quick and easy way to get rid of clients that treat you like dirt, and pay you accordingly:

Price for profit and raise your rates!

It’s not that complicated. Every time you accept a job for less, you send a signal to the market about your worth, and the worth of your colleagues. Clients aren’t stupid. They love getting more and more for less and less. We all do. But we also understand that there’s a link between value and price. Price is an important indicator of professionalism and quality.

I’ve said it before, and I’ll say it again: When it comes to voice-over fees, you’re either part of the problem, or you’re part of the solution. As soon as you start competing on price and out of fear, you’re doing yourself and your community a huge disservice. As soon as you start competing confidently on added value, you’re teaching your clients about the worth of (y)our work.

By the way, here’s something else you should stop doing in 2017:

5. Making assumptions about your clients.

So many colleagues tell me:

“If my quote is too high, I’m afraid the client won’t be able to afford me, and I’ll lose the job.”

Let me ask you this:

“How do you know what a client can or cannot afford? Did you talk to their accountant? Let’s say you didn’t get that job because of your higher bid, what did you lose?” You can’t lose something that wasn’t yours in the first place. Secondly, you’ve actually gained time to pursue or do a job at a respectable rate.”

This year I’ve said “no” to more offers than in any year of my entire career, and this is my best year on record. I’m not saying that to impress you. I’m saying that to empower you.

Don’t ever pretend to know what your client is thinking of, or hoping for. You’re not in the mind reading business. You’re in the script reading business.

Never assume. Always ask.

Having said that, I won’t assume what things you’d like to stop doing in 2017.

I don’t have to, because you’re going to tell me in the comment section.

Won’t you?

Paul Strikwerda ©nethervoice

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My Most Personal Post

by Paul Strikwerda in Articles, Career, Freelancing 45 Comments

As a blogger, I often write about various aspects that play an important role in the way we lead our life, and the way we run our business. Think of things like our health, our state of mind, and the stuff we use to make a living.

Today’s topic is something I approach with trepidation. For one, it’s very delicate and personal. Secondly, some commentators believe it has no place in a discussion about work.

I respectfully disagree.

EVERYDAY ETHICS

For me, spirituality has a clear role in how I conduct myself, and how I conduct business. It permeates everything I do, and it often guides me as to what not to do. It’s a moral compass.

Notice that I do not use the word faith in this context. I avoid it religiously. To me, spirituality is less divisive of a term. It’s more elusive and inclusive.

Whereas faith and religion are often associated with dogmatic, hierarchical institutions, spirituality is first and foremost a subjective individual experience. I cannot and will not define it for you. What I can do, is tell you what it means to me.

When I use the word spirituality, I am referring to a connection to something greater than myself. This can be a physical as well as a metaphysical connection. Spirituality tells me that there’s more to life than the naked eye can observe, and more than science can explain.

Spirituality helps me answer some very basic but essential (business-related) questions:

Why do I do what I do?
Why is that important?
What am I (ultimately) trying to accomplish?
For what (higher) purpose?
What will it allow me to do?
How does that affect those around me, and the planet?

Spirituality is linked to motivation and mission. It can provide us with a motive -a reason- that explains and drives why we do what we do. But it’s not as simple and superficial as that. Ultimately, it’s about living a life of meaning and purpose. It’s uniquely personal and universal at the same time.

INTERCONNECTION

To me, leading a spiritual life acknowledges the fact that we don’t live on an island. Whether we realize it or not, we’re all part of a larger whole. We’re all connected. Our individual choices and actions have the potential to influence other individuals. Right now, and in the future. It’s impossible to know to what extent one simple decision can change the course of many lives, but action-reaction is a dominant force of transformation.

Not everyone sees it that way, or acts that way. Too often, nations, corporations, and individuals act as if there’s no tomorrow, and their behavior has no consequences. We fight one another over faith, scarce resources, and land; we poison the planet to make shareholders happy, and we focus on ourselves because we believe we are at the center of our universe. The here and now is all that matters.

We ignore the bigger picture because we refuse to look further than our own backyard. We choose to focus on what divides us, instead of on our common interests. And in doing so, we lose a vital sense of (global) community and interconnectedness. We may even lose part of our humanity.

It doesn’t have to be that way.

CONSEQUENCES

Being mindful of the consequences of our thoughts and actions, makes for a consequential life.

The Iroquois called it Seven Generation thinking. That’s the idea that decisions should be considered for their impact on the seventh generation to come. This focus on sustainability is philosophical and practical at the same time. It is based on a profound respect for this magnificent speck of stardust in the midst of an infinite universe we get to borrow during our lifetime.

That’s my kind of spirituality!

You may have noticed that I am trying to stay as down to earth as possible when it comes to spirituality. Rather than praying for some magical, mystical experience, I choose to also interpret spirituality as doing things in a certain spirit. That’s where the word inspire comes from. Spiritual people lead inspired lives, and strive to inspire others.

So, in what spirit do I choose to conduct business?

MY PERSONAL APPROACH

Well, I believe I’ve been given (and have developed) certain gifts for which I am eternally grateful. What better way to celebrate those gifts than to share them with the world? That’s one of the reasons I use my voice and my pen for a living.

Here are some other spiritual principles that guide me every day:

• I want to be of service, and use my talents to the very best of my ability.

• I want to treat clients and colleagues with class, kindness, and respect.

• I want to do business in an honest, open, and accountable way.

• I want to charge rates that are fair, not only for my benefit, but for the benefit of my entire professional community.

• I want my business to be as environmentally friendly as possible.

• I am totally committed to keep on learning and growing, and –

• I want to assist and inspire others to do the same.

• I won’t take on projects that go against my beliefs, e.g. games that glorify gratuitous violence and turn horrifying aggression into so-called entertainment.

• I want to make this place a better world.

THE ANSWER WITHIN

Freelancing is not for the faint of heart. At one point in our professional lives we’re all going to be tested. Perhaps we’ll hit a long dry spell. Perhaps we’ll receive some horrible feedback. Maybe we will start doubting ourselves, or we’ll feel professionally isolated and alone.

Especially during those times, we have to rely on our WHY. If the answer to the question “Why do I do what I do?” isn’t convincing enough, it will be very tempting to give in and give up.

But if, on the other hand, our inner fire is burning with purpose, we’re poised to get back on track, and stumbling blocks can turn into stepping stones. Challenges become learning experiences and opportunities to grow and give.

I believe it is human to crave connection and look for meaning. Otherwise, why are we even here? Why do we even bother?

And should our lives be part of some divine design, I think a life well-lived may very well be measured by the number of meaningful connections we managed to make during our time on earth. Professionally and personally.

If that isn’t spiritual, I don’t know what is!

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Freelancing Isn’t Free

by Paul Strikwerda in Articles, Career, Freelancing, Journalism & Media, Money Matters, Social Media 11 Comments

Isolation.

It’s a common feeling among freelancers.

Voice-overs (like me) especially, may feel separated from the rest of the world because they often work in small, dark spaces, talking to… themselves.

It’s easy to feel lost and lonely without a professional support system, and without colleagues to have water cooler conversations with.

But if you ever feel small and insignificant as a voice-over, you’re making a mistake.

You haven’t looked at the big picture yet.

The fact is: you are one of many independent professionals.

THE NEW NORMAL

These days, freelancers account for one-third of the U.S. workforce. That’s nearly 54 million Americans, and this number is expected to grow to 50 percent by 2020.

Evolving technology and changing business needs have made it easier to take part in what some call the “Gig-Based Economy.” This economy is driven by people who don’t rely on a single employer to make a living. Many of them do not freelance out of economic necessity, but out of choice.

We all know the advantages of freelancing: freedom, flexibility, variety, and the joy of being our own boss. But there are serious downsides to running your own business. Let’s name a few.

Freelancers are running all the risks that used to be carried by employers, but without a safety net. They have no benefits. There’s no paid sick leave, no company health care or retirement plan. Forget about job security.

Try getting a personal loan or a mortgage without a steady job. Try putting money away for a rainy day if you don’t know how much will be coming in each month. Can you afford to go on vacation? What if one of your biggest clients needs you, and you’re not available?

Then there’s this…

Many freelancers say they spend as much as fifty percent of their time looking for work, and thirty to forty percent doing the work. This means they’re systematically underemployed.

MANY DOGS AND FEW BONES

An increase in freelancers also means that more people with the same skill set are fighting for a limited number of jobs. Companies love it because they’ll be able to get a great deal. And if they can’t hire the right person at the right price locally, they might just find what they’re looking for in a country where wages are cheaper and people are more desperate.

Your nearest competitor is only one mouse click away, and she might be living on the other side of the globe where a five dollars per hour pay will go a long way.

Because freelancers aren’t organized, they are economically vulnerable and unprotected. Richard Greenwald of Brooklyn College is the author of the forthcoming book The Death of 9–5. He told PBS’ Paul Solman:

“If you’re working a nine-to-five job, and you don’t get paid, you can go to the Department of Labor, file a complaint and there’s a process for that. If you’re an independent contractor, and you don’t get paid, you have to go to small claims court, because it’s usually a small amount of money, which means you have to take time off of work, you have to sue, you have to represent yourself. One of the big complaints from freelancers is that there are huge delays in getting paid, and there are many clients who just don’t pay them. Our system is not set up to provide any security for them.”

One organization that wants to change that, is the Brooklyn-based Freelancers Union. In fact, November 19th was their Day Of Action to end nonpayment. Before I get to that, let me tell you a bit about this organization.

A NEW UNION?

The name Freelance Union is kind of a misnomer, because it’s more of an association promoting the interests of independent workers than a trade union. Membership is free, and will make you eligible to receive discounts on services like Freshbooks, Squarespace, Geico and other companies.

The Freelancers Union offers tools like a Contract Creator; the Union gives advice on money and taxes, and you can even get Health, Dental, Term Life, Disability and Liability Insurance through the Union.

If you’d like to start networking with other freelancers but don’t know how, try “Hives.” It’s an online community where people connect and support each other, and find fellow-freelancers to work with on their next project.

Some of the best articles on what it’s like to survive and thrive in the Gig Economy, come from Freelancers Union contributors. Reading those blogs may open your eyes to the fact that we have so much in common with other independent contractors. One of those things is getting paid, and it’s a huge problem.

A COMMON CAUSE

Almost 8 out of 10 freelancers struggle with nonpayment. The average freelancer loses over $6,000 in wages every year due to late and nonpayment. If you haven’t been stiffed yet, count yourself lucky!

Starting November 19th, the Freelancers Union began making some noise with a nationwide campaign aimed at putting an end to nonpayment through legislation that will strengthen protections for freelancers. The goal is to get freelancers paid on time and in full. So, if you happen to stumble across the hash tag #FreelanceIsntFree, you now know what that’s about.

Of course nothing significant will happen if people with the best of intentions sit still. If you’re interested in adding your voice, consider joining the Freelancers Union, and download their free Freelancing Isn’t Free Toolkit.

If you happen to believe that Washington won’t listen to people like you and me, think again.

A report entitled Freelancing In America 2015, found that 86% of freelancers surveyed, are likely to vote in 2016. Sixty-two percent say they would be more likely to vote for a candidate that supported their interests as a freelancer. Overall, 63 percent of freelancers think the nation needs to start talking about empowering the freelance segment of the workforce. Freelancers are a significant political constituency, and politicians will have to start listening!

And let me end with some other good news from the report.

WE ARE THE FUTURE

More than half of freelance jobs are now found online, making it easier for most people to become a freelancer. The study also showed that the majority of freelancers who quit full-time jobs, now earn more money. Of those who earn more, 78 percent said that they made more money freelancing within a year or less of starting their business (source).

So, if you ever feel isolated, small and insignificant, it is time to change your perspective. Freelancers are driving the new economy, and they are a force to be reckoned with. Sara Horowitz, Freelancers Union Founder and Executive Director, had this to say:

“Freelancers are pioneering a new approach to work and life – one that prioritizes family, friends and life experiences over the 9-5 rat race. This study shows that the flexibility and opportunity associated with freelancing is increasingly appealing and that is why we’ve seen such dramatic growth in the number of people choosing to freelance.”

Now let’s make sure we get paid in full and on time, every time!

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How To Become A Superhero

by Paul Strikwerda in Articles, Book, Career, Freelancing 13 Comments

Okay, I admit it.

Last week’s post entitled Ten Things Clients Don’t Care About was pretty harsh. Yet, I felt it needed to be said, and many readers agreed with me.

You see, here’s the thing.

Too many freelancers are too focused on themselves, and it is costing them business.

The way I see it, successful solopreneurs have one job, and one job only: To be a Superhero.

A superhero doesn’t think about him- or herself. A superhero answers a call of someone in need, and uses special powers to save the day. And once the job is done, the hero leaves the scene to tackle another problem.

Now, the very best superheroes have at least one thing in common: They know when they are needed.

To bring it back to my story, some of you said the following: “In your last blog post you’ve told us what clients don’t care about. I get that. Now, why don’t you tell us what clients really want?”