voices.com

Stop Bashing Voices.com!

by Paul Strikwerda in Articles, Career, Money Matters, Pay-to-Play 32 Comments

The history of the world is littered with intelligent people doing stupid things.

Some of those people have interesting excuses:

“I continue to suck on this carcinogenic stick, even though it could kill me. It’s just so relaxing.”

“I won’t stop sexting, even if it ruins my marriage and my political career. I can’t live without the excitement.”

“My employer treats me like dirt, but I’ll stick it out because I have great benefits.”

The people who are saying these things are smart and have been around the block a few times. Yet, they choose to continue to behave in weird ways, almost as if they have no choice.

I had to think of these people after I heard of yet another chapter in the ongoing saga of Voices dot com (VDC), sticking it to voice talent. Under the heading Did Voices.com Just Take a 92.5% Commission?, colleague Marc Scott reported that VDC had the audacity to post a $4000 job for a measly $300. How do we know? The VDC audition script for this national TV spot happened to be identical to a script that had already gone out to several agencies.

Busted!

In its defense, “Voices” claimed the project they posted was cast in a different way, with multiple roles instead of one. Scott spoke to people who had received the original casting, and they disagreed. In their understanding, the client was offering $4000 per role. Not $300.

In an email response to Scott, VDC went a step further in explaining the $3700 difference. Get this. They said their quote wasn’t even based on the client’s budget, but on their own rate sheet.

Well, no matter how you spin the story, offering three hundred bucks for a national TV spot is beyond pathetic, if not outright insulting. But that seems to be the way VDC treats the people who put the voice in “Voices.”

If all of this comes as a shock to you, you’re either new to the voice-over business, or you have been ignoring the facts. It’s been a year since my two posts Voices.com Is Slapping Regular Members In The Face, and Voices.com: Unethical and Greedy? were published. These stories have been read thousands of times (20,337 & 21,547 respectively). Since then (and well before that), colleagues as well as VDC employees have been venting left and right.

This week we got the alarming news that VDC is acquiring VoiceBank. On Wednesday, I called it A Deal With The Devil.

In light of all this, here’s the question many VDC members are asking themselves:

“Should I cancel my membership?”

Here are some typical answers:

“I feel betrayed. However, they are a good source of income for me, and I can’t really afford to dump them out of hand.”

“I hate what they’re doing, but sixty percent of my income comes from VDC. I’m not going to quit and lose all that money.”

“I guess I could leave VDC, but where would I go to find all those VO jobs?”

And that brings me back to the opening of this blog post: intelligent people doing stupid things. In this case, many are complaining about VDC, but they renew their free or paid membership anyway. Year after year. I find that hard to justify.

As long as you keep investing in a company that does not have your best interest at heart, you keep that company in business. It’s that simple.

We know how VDC operates. We know that those who criticize VDC’s business practices are ignored and kicked out, but listen to this. If -after all that has been revealed- you still choose to collaborate with this Canadian company, you are an enabler who has no right to complain.

Frankly, your outrage means nothing to me. It’s just lip service (and we all know that voice-overs specialize in lip service). It’s easy to protest if you don’t have to pay a price.

It doesn’t stop there, though.

People tend to reveal what’s important to them in the choices they make. So, if you choose to stay with “Voices” because you’re afraid to lose the income, you choose money over morals. It shows that your conscience is for sale. To me it also indicates that you don’t really seem to care about the long-term effect low rates are having on the industry. As long as you get paid your $200 for that ten-minute industrial, all is well. Money is money, right?

To those who fear they’ll have no career without “Voices,” I want to say this:

There is life after Voices dot com!

As a freelancer it’s bad business to make yourself dependent on one or two sources of income. “Voices” is not the only game in town. You have many options, and as a professional you should explore all avenues. Here’s the good news.

There are clients who are willing to pay $4000 for your voice. Why settle for $300? Why should a voice casting site that’s already making tons of money off memberships and escrow fees (that just went from 10 to 20%!), pocket the difference?

If you think you’re entitled to a fair share, and you feel you’re not getting it at Voices dot com (or at any other casting service for that matter), you have to do something about it. For your sake, and for the sake of your community. But let me be straight.

You can’t have it both ways. You can’t moan about the middle man, and support him at the same time. You can’t complain about the quality of the water, and pour yourself a glass.

If you want to be part of the solution, you can’t be part of the problem.

Unfortunately, words alone are not going to bring about change.

Bad things happen when good people do nothing.

But as long as you’re unwilling to take action, stop bashing Voices dot com!

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet.

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A Controversial Year

by Paul Strikwerda in Articles, Career, Journalism & Media 28 Comments

I don’t know about you, but 2015 is a year I will not easily forget.

For one, I saw the number of subscribers to this blog grow to over 36 thousand. That’s insane!

It didn’t happen by accident. How did I do it? Well, if you read this article, you will get a good sense of my strategy.

Few things are more gratifying than knowing that you chose to take a few minutes each week to spend them in my company. Not only that, you have shared my stories with your friends and colleagues. You’ve discussed them online and offline, and you’ve reached out to me when one of my posts struck a chord. Thank you so much!

Now, we all lead busy lives, and I realize that throughout the year you might have missed a blog post here or there. That’s why -at the end of the year- I want to highlight a few stories that you may not have seen, or that have faded from your memory.

If anything, this past year has been very emotional for me. There were times that I didn’t feel like going into my studio to record, and when I did, it was challenging to say the least. I wrote about it in Feeling Like A Fake.

There were a few “firsts” in 2015. I believe I was the first voice-over who openly wrote about sex. If you’re curious about what I had to say, read The Confident Skills of a Sex God. I think I also was the first and perhaps the only VO who celebrated World Voice Day by writing two contributions.

The first post entitled Your Voice Your Life, was about vocal health. If you care about your instrument, it is a must-read! The second was The Window to the Soul, and it’s about a new area of research: emotional analytics. It’s all based on the notion that what we say is not as important as how we say it.

Like last year, I continued to rub many readers the wrong way. In fact, posts in which I vent my frustration usually end up being the most popular.

In March I became the most hated man among podcasters, when I published The Problem with Podcasting. After receiving some very nasty and mostly anonymous comments, I was forced to change my comment policy. Here’s a summary:

I no longer accept anonymous comments, or comments by people using a fictitious online identity. I want people to own up to what they’re saying, and not hide behind a made up character. Comments that are rude and disrespectful will be deleted immediately. You’ll find more about this in Poisonous Pens.

Another blog post that elicited some angry responses was 5 Reasons Why You Should Never Become A Voice Over. It was unfortunate that the angriest commentators forgot to read the last line. Skimming the text is not the same as reading it. In The Agony of Ignorance, I reveal some other traits I cannot stand.

People often get upset because I tend to say things that are perceived as being harsh and confrontational. One of those posts was The Message Very Few Want To Hear. Between you and me: I never ask my readers to agree with me, and I’m not intent on winning a popularity contest. I must admit: sugarcoating is not my strength.

One of the main goals in writing this blog, is to enhance professionalism in my line of work. In The Secret to Sustained Success, I discuss short-term versus long-term thinking, and the effect it can have on a career. In To Discount Or Not To Discount, I share what Famous Dave’s delicious pickles tell us about pricing strategy.

Are Clients Walking All Over You deals with the importance of setting professional boundaries, and in Sending The Wrong Signals I reveal one of the worst things you can do in customer service, and how you can turn it around.

Many more experienced readers want to know how they can get to the proverbial “next level.” If that speaks to you, please read 4 Ways to Get From Good to Great. You might also want to know The One Thing Every Client Is Listening For. Don’t get ahead of yourself, though, because Perfectionism Is A Trap!

And then there’s my biggest story of 2015. All my posts about Voices.com went viral this year, and the first one was Voices.com is Slapping Members in the Face, followed by Voices.com: Unethical and Greedy. Number three is called The Ciccarelli Circus.

To me, one of the biggest trends of 2015 was the fact that people were finally fed up with a pay-to-play system that didn’t give them a fair shot at landing jobs, and with a company that seemed to be double and triple dipping while cheapening the marketplace with low rates. Read Calling It As I See It, for other trends.

But if there was one piece that summed up my state of mind in 2015, it has to be Giving Up. It’s a new philosophy that I will continue to live by in 2016.

What I won’t give up, is this blog. As long as there’s still music inside of me, I will keep on singing with my Nethervoice.

May the new year bring you health, happiness, inspiration, satisfaction, and continued success!

Paul Strikwerda ©nethervoice

PS In case you hadn’t noticed, the text in blue is a hyperlink, taking you to the actual blog post.

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The Ciccarelli Circus

by Paul Strikwerda in Articles, International, Internet, Journalism & Media, Pay-to-Play 19 Comments

So, here’s the deal.

We all know that the CEO of Voices.com David Ciccarelli is on a charm offensive. He tried to do damage control by talking to fellow-Canadian Graeme Spicer of the Edge Studio. I don’t think that worked out so well.

The promised recording of the contentious interview was never released because (supposedly) the video version did not survive due to “technical problems.” Then Edge Studio and Mr. Spicer announced:

“We had every intention of releasing the recording of the event as originally stated. Unfortunately we are not in a position to post it at this time. I hope you understand our position, and that you will continue to support Edge Studio as we strive to advocate on behalf of voice actors.”

Some spoke of a falling out between “Edge” and “Voices.” Others suggested that possible legal action prevented Edge Studio from releasing the interview. Meanwhile, a SoundCloud copy of the interview has surfaced, and it is making the rounds on various VO Facebook groups.

Ciccarelli also did a webinar slash infomercial with Bill DeWees, in which DeWees solidified his reputation as Mr. Nice Guy. Some described the webinar as a “snooze fest”. Soon, the CEO of “Voices” will be on the Voice Over Cafe with Terry Daniel and company. I wonder: When will Ciccarelli be hosting Saturday Night Live?

But seriously, here’s the real question:

My blog post Voices.com: Unethical and Greedy? was published on September 3rd. Two months later Ciccarelli finally decides to tell us his side of the story. David, what were you waiting for? A Voice Arts™ Award for best Pay-to-Play?

VOICE TALENT HAS HAD ENOUGH

My guess is that he had hoped the turmoil would simply subside like it has always done. But he was wrong. This time, the voice-over community reacted like a ferocious pit bull. It just wouldn’t let go.

More and more people came forward with Voices dot com horror stories, and asked questions about the Ciccarelli way of doing business. Even voice-seeking clients started complaining, and experienced voice talent began to leave the site in droves.

Newsflash: Those with unpaid Voices-profiles are now asking to be removed from the site. Ouch! Something’s clearly wrong when people don’t even want your free service anymore. One of those talents is Mike Cooper. He told Voices dot com:

“I see jobs for good money being intercepted by staff, with large percentages being creamed off the top – often without the client’s knowledge – and siphoned into the pockets of a company which I believe has become overly greedy. There is little or no transparency, and I no longer feel I want to be a part of that model.”

Connie Terwilliger was one of the original contributors to the Voiceover Experts podcasts on “Voices” back in 2007. This is what she asked Voices dot com to do:

“Please remove my two Voiceover Experts Podcasts from your library. I do not wish that my name be associated with Voices.com until such time that you recognize that your current business practices are simply not serving the professional voiceover community, nor helping the production community understand the value of the voiceover talent.

Frankly, you are acting as an “agent” and a casting director. Then you should act like one. Go ahead and charge a commission (the escrow fee) and even charge to coordinate large jobs (as long as you don’t undercut the rate to the talent in order to do so).

However, since you are functioning as an agent, you should NOT be charging the talent a fee to be on the site.”

Connie’s podcasts have yet to be removed.

MONEY TALKS

Ciccarelli finally broke his silence, but don’t think for one minute that his recent interviews and articles were meant for you. The CEO of “Voices” needed to please two types of people: bankers and politicians.

Voices.com borrowed money, and received grants from the Canadian government to grow the business into a multinational. Lenders had to be reassured that everything was A-OK in London, Ontario. Politicians needed to know that their grant money was in the hands of a capable company, especially after the political landscape changed dramatically in October.

Susan Truppe, the conservative Canadian MP for London North Centre who handed “Voices” $900,000 in 2014, was badly beaten by a liberal candidate in the last election. Her successor, political scientist Peter Fragiskatos, might not be so generous. He actually wants small businesses to use crowdfunding to raise money and grow. Unfortunately, the crowd that is willing to fund “Voices” through membership fees seems to be shrinking day by day.

LOST LOVE

In anticipation of Ciccarelli’s appearances, colleagues have asked what I make of his campaign. To tell you the truth: it leaves me cold. My feelings for “Voices” are the same as my feelings for an ex-girlfriend. We had a good time for a while, but it’s over. We split up for a reason, and it’s pointless to try and change the other person when the relationship is dead. It’s hard enough when you’re together.

Relationships that work have this in common: they are based on trust, and they meet the needs of both partners. Right now, it’s your turn to decide the following:

Do I (still) trust Voices dot com, and
Could a business relationship be mutually beneficial?

I cannot answer those questions for you. What I can do, is give you information and opinion. In the past five years I have often blogged about Voices dot com, and I have written about them in my book. I think I’ve given “Voices” enough of my time, and part of me believes I could have spent that time in a more productive way. However, I must admit that it is thoroughly gratifying to see that more and more people are getting sick and tired of being milked by a greedy company that made double and triple dipping the new norm in online casting.

AMPLE AMBITION

A while ago, the website Success Harbor asked David Ciccarelli: “Where do you see “Voices” in the next 5 years, what is your ultimate goal?” This is part of his reply:

“It comes down to this: we really do want to dominate the industry. Meaning, be that kind of dominant player for good but the one that everyone thinks voice-overs is synonymous with, like oh yeah, I go to voices.com for that. So that means speaking to every potential customer that’s out there, having every single voice talent that practices the art and craft of voice acting, they should be on the platform as well. It’s having that omnipresence is really what we’re aiming for.”

Right now, Ciccarelli is finding out that not everyone in the industry wants to help him achieve world domination.

In a time of increased global competition, the strength of a service is determined by the quality of what’s being offered. Voices dot com has to remember that the company is only as strong and valuable as the talent it has on tap. Without acrobats, contortionists, lion tamers, and clowns, a circus is just a tent.

Ciccarelli will need to do a lot of juggling to convince people to pay in order to play under his roof.

He’s certainly not going to charm his way back into my business.

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet!

PPS Thanks to the inimitable Terry Daniel for the title suggestion.

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The Ugly Truth

by Paul Strikwerda in Articles, Career, Freelancing, Pay-to-Play 14 Comments

Before you begin, please note that the following article was written in September 2015, long before Voices dot com bought VoiceBank. I think my story proves that past behavior is a good indicator of future behavior.

Beginning bloggers often ask me how to write a story that gets a lot of attention and traction.

They realize they have to cut through a lot of clutter to reach an audience suffering from information overload, and they don’t know how.

In a way, blogging is a bit like a voice-over career. With thousands of hopefuls jumping like Shrek’s donkey shouting “Pick me, pick me!,” how do you make sure your voice is heard?

As far as blogging goes, there are a few tried-and-tested ways to grab people’s attention:

1. Have a strong headline;
2. Use numbered lists (like I’m doing right now);
3. Tap into problems your readers are experiencing, and offer practical solutions;
4. Be provocative as well as entertaining.

Stories that prove to be particularly popular are the ones claiming to reveal success secrets of those who have made it. Content aggregators can’t seem to get enough of articles like:

“6 Behaviors of the Most Successful People”
“4 Remarkable Insights to Inspire Social Media Success”
“8 Habits of Exceptionally Successful CEOs”
“11 Secrets of Irresistible People”

I don’t even have to read these stories to tell you what “secrets” they reveal:

• Be yourself, and believe in yourself

• Work hard and play hard

• Be proactive and stay focused

• Keep on learning

• Stay in shape, mentally and physically

• Be persistent and flexible

• Do what you love, and love what you do

• Don’t get comfortable, stay hungry

• Always exceed expectations

That’s all good, but there are a few things that are frequently overlooked. Here’s one aspect all successful people and organizations have in common:

They are open to feedback, and willing to change course when they’re moving in the wrong direction.

A GREAT TEAM

A management team is useless if it only consists of cheerleaders. Cheerleaders love everything you do, and they will only tell you what you want to hear. We can all use some positive reinforcement once in a while, but a great company builds on its strengths, and it works on its weaknesses.

It takes clever and fearless critics to point out those weaknesses. They have the guts to tell you what you don’t want to hear. For that, critics may get a bad rep, because they are often seen as unsupportive contrarians who only want to disrupt and destroy.

Some companies have developed a culture where any form of criticism is being suppressed, because it is seen as being disloyal. It turns out that those companies not only close themselves off from inside critique. They don’t want to hear it from the outside either. And once a business stops listening to those who use their products or services, it is pretty much doomed.

GOING UNDERCOVER

You’ve probably heard of the show Undercover Boss. It features CEOs of struggling companies. Most of these men and women seem to have one thing in common: they have lost touch with reality. They know something’s wrong with their business, but they can’t put a finger on it because the people they surround themselves with are just as clueless, or they are too afraid to speak up.

So, the boss goes undercover and works a few jobs on different levels to find out what’s going on, and to hear what people are really thinking. What they usually discover is that the employees they work with on the show, are very much aware of what’s wrong. Some of them even have good ideas about how to fix it.

The program always ends with the CEO revealing him or herself, and implementing some or all of the recommendations and suggestions he/she picked up in the field. But there’s more.

The people who spoke up (not knowing they were talking to their boss) are publicly praised and rewarded, instead of being punished for criticizing the company.

The moral of the story? Whether you’re a public organization, a publicly traded company, or you run your own business, feedback is necessary for your survival. Otherwise you’re operating in a vacuum. Even if the criticism is harsh, and feels like a personal attack, you are being given a gift. How you handle that gift is up to you.

FLYING SOLO

Now, if you’re a solopreneur like me, you can’t go undercover in your own business. You need some other system to get feedback. That’s where a coach or mentor comes in.

Being a coach myself, I often have to be the bearer of bad news. It’s no fun telling people what they don’t want to hear. Hopes are high and egos are fragile. Susceptible people love to believe that they are special, and that they have what it takes to be the next Mel Blanc or Tom Kenny.

When that’s clearly not the case, it’s easier for a student to blame the messenger, and find another coach who will take their money and tell them what they want to hear. It’s just as easy to sign up for a site that will validate their status as a “professional” voice artist, in spite of their lack of talent. But “easy” won’t get them anywhere, because easy is an illusion.

Here’s the ugly truth:

If recording voice-overs was easy, everybody would be doing it, and they all would make tons of money. Instead, it’s the companies and individuals that want you to believe that it’s easy, that are making the money.

But I digress. The topic was feedback.

VOICES on “VOICES”

Over the past few weeks, this blog sparked a wave of criticism directed toward voices.com (VDC), one of the many online casting services. Colleagues like Iona Frances, who would normally bite her tongue on this topic, felt compelled to respond, and she shared her experience, as did many others.

The big question is: What will voices.com do with this feedback? I’m pretty sure the management has read the articles as well as the comments, and they can’t be too pleased. Countless colleagues have called Canada to cancel their membership, and have asked for a refund. Some have even contacted a lawyer.

If I were the CEO of “Voices,” I would listen, and listen carefully. This is an opportunity to learn and grow as a company. If the critique is valid, changes must be made. If the feedback is based on false assumptions, the company needs to set the record straight. What it cannot do, is to remain silent.

Ignoring a problem does not make it go away.

The worst thing “Voices” could do, is to give those who give them feedback, a hard time. But based on what I have heard, that’s exactly what’s been happening. It’s easier for an elephant to fly in the sky using his ears, than for VDC users to cancel their membership. Even those who thought they had been removed from the VDC database years ago, found out that they’re still in the system!

Instead of trying to regain the trust of members who each paid $399 or more for services they feel they’re not receiving, VDC is giving callers an earful. That’s not how you treat the talent your site supposedly supports. Moreover, it only confirms the negative impression people had in the first place.

After a deluge of devastating one-star reviews in August 2017, the moderator of the VDC Facebook page removed the review option altogether, deleting all the comments. Why does the image of an ostrich sticking its head in the sand suddenly pop up?

PERSONAL CONSEQUENCES

As for me, I have always retained a free membership that allowed me to monitor developments and changes at “Voices” from the inside. Rather than have other people tell me about sliding rates and managed projects, I could see for myself what was going on.

One day in September 2015 when I tried to log on in, I made an interesting discovery: my account had been removed.

Without any warning or explanation.

Apparently, that’s how this company deals with those who dare to criticize it. You have been warned!

I have only one thing to say:

“Voices.com, thanks for the feedback.

Keep on doing what you’re doing, but know that we’re on to you.

WE HAVE HAD IT!”

Paul Strikwerda ©nethervoice

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Letting Go and Moving On

by Paul Strikwerda in Articles, Career, Pay-to-Play 23 Comments

The basement of the church office was bright and open. The aroma of fresh coffee was wafting in the air as Agnes -a woman in her late sixties- brought in a plate of homemade snickerdoodles. In one of the adjacent rooms, a radio was playing Songs of Praise.

“Oh Lord, deliver us from evil,” seemed to be the hymn of the day. It couldn’t have been more appropriate.

“Ah Agnes, it’s so good to see you,” said Father Andrew, who’d just come back from his early morning jog. “You never come empty-handed, and you know how we all love your baking!”

“Well, let’s hope we have some people to enjoy these cookies,” Agnes said. “Do you think anyone will show up?”

“You’ve got to believe, Agnes. You’ve got to believe. That’s what this place is all about,” said Father Andrew. “This will be the very first meeting of its kind, so you never know, but I have high hopes. Over the past few weeks I have heard from so many people, and they seem ready to take the plunge.”

Andrew, or Andy as he liked to be called, began to arrange some chairs in a circle. He had no idea how many he would need, so he stopped at twelve. How biblical!

Ten minutes before the meeting was supposed to start, the first participant showed up. It was a middle-aged, nervous-looking guy wearing a Yankees sweatshirt, a baseball cap, and dark sunglasses.

“Well, someone’s got to be the first,” he said, as he walked in. “This coffee smells so good. May I?”

“Help yourself,” said Agnes.

“I love my morning coffee,” said the man. “And you know what they say: The best part of wakin’ up … is Folgers in your cup.”

And as he spoke, both Father Andrew and Sister Agnes looked at each other.

“I’m the pastor here,” said Andrew, extending his hand. “I’m glad you could come. Your voice sounds familiar. Have we met?”

“Oh, I get that all the time,” said the man. “I’m John, by the way. We’ve never met, but I’m pretty sure you have heard me before. Let’s see… Have you seen that commercial for the new female Viagra? It came out last week.”

“Not really,” answered Andrew.

“I have,” said Agnes with unusual enthusiasm. “I’ve seen it a few times. Is that where I know your voice from?”

“You, bet. That’s me,” said John. “One day it’s all about having fun in the bedroom. The next I’m selling a cream that can cure athlete’s foot. Welcome to my world!”

A young woman entered the room. “John!” she cried. “I didn’t know you’d be here. I thought you weren’t doing that thing anymore. Aren’t your agents keeping you busy?”

As the two were catching up, Father Andrew whispered in Agnes’ ear:

“Is it just me, or does that young lady sound like she just walked out of a cartoon?”

“You’re right,” said Agnes. “She does sound like a character from a show I watch with my granddaughter. It’s about tiny, obnoxious superheroes. I’m telling you: this is going to be one interesting morning.”

The next person to come in was an unassuming, short fellow with a babyface. He did his very best not to be noticed, but Agnes spotted him immediately.

“May I offer you some coffee, young man?” she asked.

He looked at her for a moment, and said with a booming voice:

“In a land before time…

one woman embarked on a journey

that would change her life…

forever.

From the people who brought you “Heavenly Creatures”

comes a story of love, longing… and caffeine.

Rated PG 13.

Coming to a theater near you.”

“I take that as a yes,” said Agnes.

Within minutes, more people arrived, and for some reason, the atmosphere seemed grim.

“Please grab a seat,” summoned Father Andrew. “I know you’re all eager to get started.”

He looked around the circle, making eye contact with everyone in the room.

“Welcome to our first meeting. So glad you could make it. I wanted to start with a reading from Exodus, but I chose a short prayer instead.”

All of a sudden it became very quiet.

“Oh Lord, grant us the serenity to accept the things we cannot change,
The courage to change the things we can,
And the wisdom to know the difference.
Amen”

“Amen,” answered a few.

“Now,” said Father Andrew, “you’re all here today because you feel powerless, and a part of your life has become unmanageable.”

A few participants nodded.

“Many of you believe that you can’t live without that which has had such a grip on your life for so long. Yet, you feel that the time has come to let go of what no longer serves you.”

“Hear, hear” mumbled one of the participants.

“I know all of you have paid the price for years and years, and have wasted many hours, desperately seeking, and desperately hoping for something that rarely came. Am I right?”

“Oh yes,” said the girl with the cartoon voice. “I was such an idiot.”

Father Andrew stood up and said:

“Don’t feel bad. You are not alone. By being here, all of you have shown that you’re ready to become a member of a new group. A liberated group. And here’s the good news, people: You don’t need a credit card to join. I’m not going to ask you to set up an online profile either.

The only requirement for membership is that you have to have a desire to stop using what you’ve been using. Is that clear?”

Everybody seemed to be in agreement.

“I noticed that some of you know each other, and others don’t. Before we start sharing our experiences, let’s introduce ourselves, knowing that you cannot change what you don’t acknowledge. So, as you state your name, please tell the group why you are here.”

Father Andy looked at John, and said:

“Since you came in first, perhaps you’d like to start.”

John took off his sunglasses, revealing deep, dark eyes that hadn’t had much sleep. He sighed a deep sigh, filled with sorrow and regret, and said:

“Hello, my name is John, and I pay to play.”

And the group answered in unison:

“Hi John.”

That morning, Voice Actors Anonymous was born.

Paul Strikwerda ©nethervoice

PS Next time I’ll blog about how voices.com has added insult to injury by the way it has responded to the criticism of the past few weeks. Click here to read that story.

photo credit: No Flash via photopin (license)

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Voices.com: Unethical and Greedy?

by Paul Strikwerda in Journalism & Media, Money Matters, Pay-to-Play 138 Comments

On October 15, 2014, Susan Truppe, the Canadian Member of Parliament for London North Centre, visited the offices of Voices.com for a second time. She did not come empty-handed.

That day she announced that “Voices” would be receiving $900,000 from the government “to go global by expanding its project management division and translating its products into additional languages.” (source)

She had some nice things to say to the owners of Voices:

“Taking a business idea and turning it into something that does well in commercial markets is something we need to see happen more and more in Canada. The founders of Voices.com have done this extremely well and I congratulate you, David and Stephanie Ciccarelli. (…) You have grown your business into a marketplace valued by radio and television stations, advertising agencies and Fortune 500 companies.”

Notice which category was missing?

Voice actors!

EXPANSION

$900,000 may seem a lot of money, but it’s not nearly enough if you have big plans.

In April 2015 it became clear that Voices had secured $2 million from BDC Capital, and according to Voices CEO David Ciccarelli, his company has raised $5 million so far, all of it debt financing. Talking to the Financial Post, Ciccarelli added that he estimates his company to make $15 million in gross revenue over the next 12 months, and that Voices will exceed $100 million in annual revenue within three years.

In June, Voices announced that it would open up shop in New York City. According to the website TechVibes, 85% of Voices.com’s customers are located in the US, and a majority of the company’s 125,000 voice talent are located there.

Did you know that voices.com had a database of 125.000 members?

Again according to TechVibes, the Canadian company is experiencing 400% year-over-year growth, and it expects its workforce to reach up to 200 employees by the end of 2016.

SUCCESS STORY

From a business perspective, Voices is a success story Canada can be proud of. By all accounts, the two owners are intelligent, hard-working people, who want their company to be the leading voice casting service on the planet.

There’s nothing wrong with being ambitious, but what an increasing number of members are concerned about, is how those ambitions are being realized. They know that without voice talent, the company would have nothing to offer. One might as well remove the word “voices” from Voices.com.

However, the very people who are at the center of the company’s growth, feel they’re being treated like second and third-rate citizens. The massive response to last week’s blog post, attests to that. The story has been viewed more than ten thousand eight hundred times, and if you haven’t seen it, stop what you’re doing, and read Voices.com Is Slapping Regular Members In The Face.

In the days after this article was published, we learned a lot more about the business practices of Voices.com, thanks to many colleagues who decided they’ve had enough. Here are some themes that emerged from hundreds of comments:

1. Voices.com is driving VO-rates down.

While the price of membership goes up and up, voice-over rates are going down and down. That should come as no surprise. Voices tells clients on their “About-page” that by using their services they can expect a “50% savings on voice talent and audio production and administrative costs.”

Big corporations and institutions that used to pay talent a decent rate, can now book a voice at a bargain. Good for them. Bad for us. Once clients are used to lower prices, why would they ever want to pay a penny more?

2. Voices.com may take more money than you make.

Let’s assume a client pays Voices $650 for their services. That doesn’t mean the talent will see or get $650 for a voice-over narration. Colleagues tell me that Voices will often show the job as paying much less, from which a 10% escrow fee will be deducted as part of their SurePay™ system that every member is forced to use.

This is not some random example. This actually happened to voice-over Andrew Randall. The client was already a contact of his, and told him how much they had paid Voices to get the job done. Andrew writes:

“The rate Voices.com originally posted on this job was $440. Deducting their 10% escrow fee, that would have left me $396. That means Voices.com was intending to keep $254 of the client’s voice-over talent budget of $650, or a staggering 39%.”

This particular job was handled by Voices’ Professional Services team. This division will cast the job on the client’s behalf, and more and more projects are handled this way. It seems fair that a client pays a bit extra for this service, but close to 40%? That’s a huge cut of which the voice talent will never see a dime.

A ticked off Andrew responds:

“Union agents are only legally allowed to take 10% of a talent’s fee, and even non-union agents never take more than 20%, and usually 10 to 15%. I wonder how much money I have lost over the years from previous jobs for which I was unaware that Voices.com was taking such a huge cut of my fee. I may seek legal advice to see if I have a case to request those exorbitant fees back.”

But there’s more.

One disgruntled Platinum member told me she booked a job through Voices for $400, not knowing who the client was because Voices didn’t list it. And since Voices explicitly forbids talent to contact clients directly, she couldn’t ask.

Once she got the script, she found out that it was for a MAJOR global brand. The video she ended up narrating has over 3 million hits and counting. She said she has a feeling that Voices charged the client a much higher fee, and pocketed the difference.

A fellow-voice-over agreed, and said:

“They do take $ and hide what the client is actually paying. Another talent mentioned earlier today that they had a friend who booked a job at $1500 (outside of the pay-to-plays) and Voices posted that same job as paying $250. I’ve heard several different accounts of this happening from different sources now.”

This practice doesn’t only insult talent. It also angers those who use Voices to hire talent. A producer just commented:

“I had a recent job where my offer was $250/voice, and the talent told me that they were told by Voices that the job was only $120. This pisses me off because it makes me look like a cheap bastard and some good talent probably passed on auditioning since they saw the job as too low budget for them but in reality, it wasn’t.”

3. Voices controls how much you can “play,” based on what you pay.

As a regular Premium member, you will never see all the jobs that are in the Voices.com system. That’s how it is set up.

As I reported last week, a select group of 100 Platinum and Platinum Unlimited members who pay $2500 or $5000 respectively, are invited to more public job postings, and will get more private invitations than any of the other 124,900 members. Not because they’re more talented or more experienced, but because they paid Voices to give them preferential treatment. They’ll also receive VIP customer service.

One voice talent responded:

“What about everyone else who cannot afford $2500 for a membership, let alone $5000? They are basically making those talents audition into the void and completely waste their time. It’s not about TALENT anymore with this system- it favors those who will put in the money. As someone who grew up very poor, this makes me incredibly sad- and truly outraged.”

Someone else added:

“If I could afford the $2500, I wouldn’t need Voices.com”

Of course Voices.com cannot guarantee any member at any level that they’ll ever get selected for any posted project. They may control the flow of auditions, but they can’t tell the client whom to hire.

Since my story broke, I have heard from a number of Platinum members, all of whom have been in the business for many, many years. One of them was voice talent and coach Deb Munro. She commented:

“I received more private auditions and made my initial investment back, but not much more than that either. I am floored that they are offering another tier [The Platinum Unlimited membership, PS]. This will be the demise of the site in my opinion, once more exposed.”

Here’s another point most commentators seem to agree on:

4. Auditioning on Voices.com is pretty much a waste of time and money.

Just listen to what three experienced voice-overs had to say:

“I auditioned like crazy, got one gig. 95% of my auditions were never even listened to. I finally would only audition if it was a 90% or better match, and less than 25 people had already auditioned, still nothing. I don’t know what the secret code is, but I couldn’t crack it, and I get plenty of other work.”

“The count of my auditions at Voices.com is in the high hundreds, and I’ve landed a total of two jobs – both from the same employer. I’ve received quite a few “likes” on my work, but a large number of my auditions go unheard and many more projects get closed without any further action. Spend more for better treatment and more visibility? Can Voices.com guarantee I’ll earn my investment back? On both counts, I think not.”

“Wow! I swore off P2P years ago. I thought it was not for me. This new Platinum Unlimited membership level brings it to a whole new level of wasted effort! I know there are some talents who have landed spectacular clients and/ or ongoing gigs. But that seems to be a rarity.”

Can it get any worse? Well, here’s another conclusion many colleagues seem to share:

5. The business practices of Voices.com are unethical. The company exploits naïve beginners, and doesn’t care about voice talent.

Here’s a small selection of comments on that topic:

“Monetize all the things” seems to be the new business model. Even inventing things to monetize. Yeah, one year was enough.”

“I would come back with open arms if they stopped the bidding wars, stopped undercutting their talent, and started representing their talent honorably. They have essentially taken over the job of a talent agent, and are NOT treating their talent according to the principles true talent agencies do. In the process, they are putting real talent agencies at risk – the real workers who fight for the talent. It has to stop.”

“I hate the way they run the company now. They used to pretend to care about members. Now they don’t even pretend to care. They just show utter contempt. David and Stephanie can run their company how they like. I will no longer support it or recommend it to other actors.”

“The arrogance and abusiveness of this company is astounding.”

Voice talent Todd Schick does’t mince words on his website:

“Some people are devoid of ethics and morals; they simply can’t see the benefit – monetarily or otherwise – to treat others in a fair, ethical manner.
Indeed, I’ve heard personally from former employees at Voices.com who have been threatened….now in fear of coming forward. Those that work there are rumoured to have been told to toe the line or be fired. Further still, talent who make noise about this issue are blacklisted (…).”

WHAT WILL HAPPEN NEXT?

You have read the critique. The question is: will it make a difference? Many colleagues are cynical:

“Paul rightly calls them on their tactics, but Voices.com knows VO-land is disorganized and that there will always be newbies willing to under-bid on a job to get a foothold in this job field. For every one subscriber who quits the P2P in disgust, three more step up with dollars in hand.”

“They’re making money hand over fist. That’s all they care about. They’ll ignore this until it dies down, and then continue to think of new ways to fill their coffers.”

I have blogged about Voices.com before, and whenever I do, it always seems to hit a raw nerve. People share these stories on social media, and comment like crazy. But this time, one thing was definitely different, and I’ll tell you what it is.

Normally, I would always get a few commentators who would come to Voices.com’s defense. They’d tell me how much they love the site, how much money they had made, and that business was booming thanks to this Canadian company. Some said I should stop being so mean to Stephanie and David.

This time around…. nothing.

What I heard instead was this:

“I’m done.”

“I called customer service, and cancelled my membership. I should have done it a long time ago.”

Time after time after time.

And you know what else? In the midst of all this bad publicity, the company isn’t even attempting to do any form of damage control. They’re not denying anything that has been said or written.

At their headquarters in London, Ontario, it has been quiet.

Disturbingly quiet.

Voices.com seems to have lost its voice.

Oh well…

Paul Strikwerda ©nethervoice

PS Be sweet. Please retweet!

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Voices.com Is Slapping Regular Members In The Face

by Paul Strikwerda in Articles, Money Matters, Pay-to-Play 123 Comments

Voices.com is doing it again.

They are making it harder and harder for regular (Premium) members to audition for, and book jobs.

How does “Voices” do it?

By creating yet another exclusive membership level, limited to a group of very special people who get preferential treatment. But before I get to the new program, let’s talk about the current situation.

As a voice-over blogger and coach, people often share their frustration about voice casting sites with me. One of my students wanted to know: “Why does it seem almost impossible to land a job on a site like voices.com? I pay them $399 per year, and I audition like crazy. This year I have yet to book a single job. What I am I doing wrong?”

I told him: “You might not be the problem. It’s the system that is rigged against you. On purpose.”

Voices.com writes:

“We’re all about empowering you and your voice in this world of opportunities. (…) The Premium membership is designed specifically with the voice-over professional in mind.”

What many “ordinary” voices-members don’t realize, is that they’re being treated like second-rate citizens. Their annual fee does not give them access to all the jobs and exposure the site has to offer. That privilege goes to 100 Platinum members who pay a whopping $2500 each per year.

What does that get you? Supposedly this:

the highest rankings in the Voices.com search engine
a one-on-one consultation with your very own Success Manager
two press releases per year
being invited to audition for select Professional Services jobs
Google marketing
higher directory rankings
bonus eBooks available for download
VIP customer service

A GOOD INVESTMENT?

The question is: Is such a membership worth it?

Here’s the problem: no one knows, because we don’t have data that can be independently verified. All we have is anecdotal evidence, and a multitude of marketing messages.

I spoke to one Platinum member who asked to remain anonymous. She said:

“I have auditioned over 700 times in the past 12 months, and have been hired about 16 times. Out of those 700+ auditions, around 270 of them remained ‘closed’ with no action taken.”

By the way, these numbers are purposely vague to make sure the voice talent cannot be identified. What I can reveal is that she more or less broke even. In other words: she made as much as the cost of the Premium membership… by auditioning over 700 hundred times.

Imagine spending all that time trying to land a few jobs, and ending up making no money at all. Is that a good return on investment? Of course this is just one example of one member, so keep an open mind.

A NEW MEMBERSHIP PLAN

Now, are you ready for this?

The same person recently received a new offer from the Canadian company:

“I’m happy to tell you that we’re releasing a new membership called the Platinum Unlimited membership on September 1st, 2015. The Platinum Unlimited membership includes all of the features and benefits of a regular Platinum membership. (…) Additionally, the Platinum Unlimited membeship (sic) will include a Voices.com branding recording that would be provided to clients via email to give you excellent exposure while showing clients how impressive our talent can sound.

Currently, we have a system called VoiceMatch Invitations that controls the number of jobs you’re invited to. With the new Platinum Unlimited membership, we will essentially be turning this off. You will be invited to approximately twice as many public jobs postings. Our original Platinum membership gives you the opportunity to receive more private invitations because of the boost in your search ranking, while the Platinum Unlimited membership will allow you to choose from a larger amount of publicly posted jobs.

The Platinum Unlimited membership will only be available to our Platinum members. As always, we limit the Platinum membership to 100 people. This means that some people will have the Platinum membership, others will upgrade to the Platinum Unlimited membership, but in total between the two memberships we will never exceed 100 members.”

And how much is this Platinum Unlimited membership going to cost you?

How about five thousand dollars?!

No, I’m not kidding.

THE TRUTH COMES OUT

Here’s what I find particularly revealing.

In the invitation above, Voices.com admits that they are purposely controlling the number of auditions members get invited to, and they’re curtailing the number of public jobs their members receive.

The only way to turn that system completely off, is to fork over five grand. As of September 1st, even Platinum members won’t be receiving all the job postings anymore. Remember, Platinum Unlimited members will receive “approximately twice as many public jobs postings.”

With this move, Premium members are relegated to a third tier position, making it even harder for them to compete with colleagues who get preferential treatment.

Talk about stacking the cards against you!

Let’s briefly look at a few other perks a Platinum and Platinum Unlimited plan have to offer. First off, there’s the highest voices.com search engine ranking, and higher directory ranking.

This whole spiel about increased search engine ranking sounds very much like the snake oil sales people who are inundating my inbox with ridiculous claims and outrageous offers: “For only $500 a month we can get your website a top ranking on Google!” Everyone knows it’s bogus.

But let’s assume the creative minds at Voices can manipulate their search engine to give the Platinum & Platinum Unlimited members top spots. What this means is that neither competence nor experience matters if you want clients to see your name first. It’s all about how much you pay.

In the world of Voices.com, money trumps talent. It’s a clear indicator of where their priorities are.

ARE YOU A VOICES-VIP?

Secondly, only Platinum and Platinum Unlimited members will receive VIP customer service, whatever that means.

I don’t know about you, but I teach my students to treat every client like a VIP, regardless of how much they’re paying. Why?

Because it is the right thing to do.

I believe these overpriced Platinum programs are a slap in the face of all the regular paying members who expect to get a fair shot at booking voice-over jobs. What’s more, these schemes are only guaranteed to fill the coffers of Voices.com.

So, if you are in any way tempted to go Platinum Unlimited, take a moment and think of all the things you could do with 5K that would help your business right now.

This is five thousand dollars YOU control, and not some greedy company in Canada.

I wonder what they will come up with next.

PS Be sure to read the follow-up story, and find out how colleagues and clients respond: Voices.com: Unethical and Greedy?

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The Most Embarrassing Moment of my Voice-Over Career

by Paul Strikwerda in Articles, Career, Gear, Pay-to-Play, Personal, Studio 8 Comments

This week I decided to do something different.

Instead of telling you a story, or giving you some kind of Top Ten, I will answer three seemingly simple questions I get asked a lot.

I’ll start off with some career advice, then I’ll talk about gear, and I will finish with my most embarrassing moment in this business.

Why not save the best for last?

As a voice-over coach, I work with experienced people and absolute beginners. This is what many want to know:

How do I become a top-earning voice talent?

This is actually easy to answer:

By not becoming a full-time voice actor.

Just look at the evidence. I’m sure you’ve seen a few lists of the best paid voice-overs. Trey Parker and Matt Stone are usually on those lists. They are the creators of South Park, and they wrote The Book of Mormon musical. Matt and Trey are screenwriters, producers. directors…. and they do voices for the cartoons they created.

Seth MacFarlane, Harry Shearer, and Hank Azaria are also on that list. All three are multi-talented multimillionaires. Hank is a stage actor, director and comedian. Seth created Family Guy and co-created American Dad. He’s a writer, a producer, actor, and singer. Shearer hosts his own weekly radio show, and stars in many movies.

On July 10th, 2015, Minions hit American movie theaters. The voices of these cute yellow fellows don’t come from a professional voice actor, but from French animator Pierre-Louis Padang Coffi. In the Despicable Me movies, fellow director Chris Renaud voiced a few minions too.

So, if your goal is to make a ton of money doing voice-overs, the sure-fire road to success does not lead to the VO studio, but to a film set, a Broadway stage, or to a comedy club. There are exceptions, but the people for whom voice acting is just something they do on the side (among many other things), tend to be the highest earners.

My advice: Get famous doing something else first, and before you know it, the voice-over offers will start pouring in!

What Equipment do you recommend for the voice-over studio?

First off, even the best gear sounds crappy in a bad environment. I strongly urge you to spend most of your money on creating a semi-soundproof and acoustically treated recording space before you blow it all on a Neumann mic.

When it comes to selecting equipment, I find that a lot of people go for familiar brand names without looking any further, and they spend way too much money.

When in 2012 I introduced the voice-over community to one of my favorite microphones, many colleagues said: “Conneaut Audio Devices, what kind of brand name is that?” Yet, I still believe that their E100S model is one of the best values for money. Click here to find out why.

It is probably time for me to change the headline of this review, because the CAD E100S (retailing for about $350) has earned quite a reputation. Whenever someone asks for microphone advice, you’ll always find a happy CAD convert chiming in on social media, and for very good reasons.

Now, it takes a good preamp to make a microphone shine. Audient might not be the first brand you think of when it comes to voice-over gear. Yet, this British company is known throughout the recording industry for their pristine preamps. If you’re looking for a pre with top-of-the-line AD/DA converters, a monitor controller, and lots of connectivity, the iD22 ($599) is an excellent choice. I use it in my voice-over studio, and you can click here to read my review.

click to enlarge

A few months ago, the iD22 got a little brother: the iD14. It’s a compact, robust, portable plug and play solution. At $299, this stylish all-metal powerhouse is hard to beat in the studio and on the road.

What was the most embarrassing moment of your voice-over career?

Let me preframe my answer by saying that I firmly believe that people make decisions based on the information that is available at the deciding moment. This information is always insufficient, and it is colored by many factors such as our emotions. Looking back, some of the decisions you and I have made may seem silly or stupid now, but had we known better, we would have made better choices.

Here’s one decision I later came to regret.

Back in 2009 I was launching my voice-over career in the United States, and I signed up for voices.com. That turned out to be a pretty good move, because straight away I started booking a handful of lucrative jobs.

A few months later, Voices held a contest called “The Ultimate Success Story,” asking their members to write a few words about how well they did using the online voice casting service. The grand prize was a $500 gift certificate to pro audio retailer Sweetwater.

I think you can guess what happened next: my glowing testimonial turned out to be the top pick. Last time I checked, it is still used for promotional purposes.

Why was winning the grand prize so embarrassing?

Well, right after claiming my reward, my luck on Voices ran out, and after a few years I started to dislike the whole Pay-to-Play model. As I wrote in my book Making Money In Your PJs:

“In 2013 I had a five-star rating, 5445 listens on voices.com (more than any other Dutch talent), and I landed a total of… (are you ready?) TEN jobs, earning me a whopping $2,740.89. God only knows how many auditions I have had to submit before being selected.

This can only mean one of two things. Either, I stink at playing the Pay-to-Play game, or I’m a talentless, misguided soul who should be doing something useful with his life.”

That year I left voices.com, and I never looked back. I no longer believe that a site like Voices benefits my career or my community. As I wrote in my article Leaving Voices.com:

“Today, I’d rather work for agents who have an incentive to send me quality leads with decent rates. There are no upfront fees. When I get paid, they get paid. When they negotiate a better deal, they make more money too. That’s only fair. I only pay when I actually get to play.”

Every now and then I still run into people who have read my prize-winning endorsement. They also know of my overall disenchantment with online casting mills. And when they bring up my old testimonial, I get very uncomfortable.

It is the unfortunate price I pay for my Sweetwater shopping spree!

But don’t feel sorry for me.

I may not make as much as Trey, Matt, Hank or Harry, but I’m doing quite alright.

PS Be Sweet. Please retweet.

photo credit: Happy Meal Minion Toys via photopin (license)

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As the Dust Settles

by Paul Strikwerda in Articles, Money Matters, Pay-to-Play 34 Comments

Who would have thought a short piece on leaving Voices.com would hit such a nerve?

I certainly didn’t.

If you’ve looked into the ongoing debate about Pay-to-Plays, you know my story didn’t really add any new info. Yet, it was widely read, shared and discussed.

As I am typing these words, this article has been seen by almost 1,500 people in less than a week!

Something’s clearly brewing…

Not everyone agreed with what I had to say, so today I just want to talk about a few points that came up as people started reacting to last week’s blog. Here’s one of the comments I got:

You really zoomed in on all the negatives in your story. That’s not fair.

Well, people don’t break up because they’re getting along just fine.

Voices.com does an outstanding job promoting their own business. I don’t need to do that for them.

You shouldn’t generalize your personal experience with Voices.com and present it as “the truth.”

I couldn’t agree more. That’s why I added the following PS to my story:

“Keep in mind that this blog is only a reflection of my opinion based on personal experiences. I encourage you to draw your own conclusions and invest in what you think is right for you.”

As a VO talent and blogger, it is my job to be outspoken. This blog is my platform to express my ideas based on my subjective perception of reality. I never pretend or aspire to bring my readers THE truth. By definition, a blog is based on opinions and not on undisputed facts.

Go find your own truth!

Having said that…

Read the rest of this story in my new eBook. Click on the cover to access the website and get a sneak peek. Use the buttons to buy the book.

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Leaving Voices.com

by Paul Strikwerda in Articles, Pay-to-Play 39 Comments

Breaking up is never easy. That’s what the song says.

In my case, it was a long time in the making and I didn’t shed a single tear.

Yes, she tried to win me back, but I was determined. Our relationship had run its course. It was time for me to move on.

Let me explain.

HIGH HOPES

2009 was the year I joined voices.com. I was naive. I was excited. I was determined to make it as a voice-over. “Voices” seemed to be the perfect place to hang out my shingle and conquer the world.

Today, I have a five-star rating, 5445 listens (more than any other Dutch talent), and I have landed a total of… (are you ready?) TEN jobs, earning me a whopping $2,740.89. God only knows how many auditions I have had to submit before being selected.

This can only mean one of two things. Either,