Do you actually believe that?
I’m not buying it. Not even for a second.
Customers will do anything to get a discount, a freebie or something extra. At the end of the season they’ll return clothes that clearly have been worn, and ask for their money back. They’ll order a steak medium rare and want a comp because they say it was undercooked.
They don’t follow instructions, break the appliance and blame it on the manufacturer. What’s more, they’ll tell everybody on Facebook and Twitter about it.
Are those customers right?
I don’t think so.
Customers are calculating, conniving and…