If you're ever in Bennington, Vermont, and you want an extraordinary cup of coffee, please stop at … [Read more...] about SERVICE, PLEASE!
Do you actually believe that? I'm not buying it. Not even for a second. Customers will do … [Read more...] about The Customer Is Always Right
No matter how tightly you run your ship, not everything will always go according to plan. That’s … [Read more...] about The Seven Deadly Words