voiceover conference

The Cost of Having a Conscience: the Ethics of Voice-Over

by Paul Strikwerda in Articles, Career, Pay-to-Play, Personal, Social Media 24 Comments

The author at VO Atlanta

There is no doubt about it:

The fifth edition of VO Atlanta was spec-ta-cu-lar!

Over 550 voice-overs, coaches, service providers, and VO VIPS gathered for three never-ending days, and had a blast.

The quest for actionable knowledge was palpable. The desire to raise our reputation, our standards, and our rates was on everybody’s mind. The energy was electric!

If you ever doubt that ours is a sharing and caring community, come to next year’s conference, and feel the love of an amazingly talented, supportive, and crazy group of people who are short on ego, and big on brother- and sisterhood. You’ll never feel isolated again, and you will leave tired but incredibly inspired.

I had the good fortune of sharing the stage with Bev Standing, Dave Courvoisier, Cliff Zellman, Rob Sciglimpaglia, and moderator J. Michael Collins for a panel discussion on Voice-Overs and Ethics. Because so many of you weren’t able to be there, and the topic is so important, I want to recap some of my thoughts on the issue. Let’s begin with my take on ethics.

MORALS, MONEY, and ME

In short, ethics are moral principles that shape our lives; beliefs about what’s right and what’s wrong. These beliefs guide our decisions, and help us make choices based on what we think is important and good for us, and for society. Every day we make ethical decisions: at the grocery store, when we decide which charity to donate to, and which party and politician to vote for.

Even though the ethics panel largely focused on rates and business practices, ethics goes further than fees and codes of conduct. In my case, personal ethics impact pretty much every business decision I make. My moral compass makes me ask questions such as:

– Do I really want to work with this client?
– Is this a product or service, political party, or philosophy I want to be associated with?
– Is my business all about money, or can and should it be an instrument for social change?

During the panel discussion, moderator J. Michael Collins asked a number of thought-provoking questions, and here’s number one:

Do talent have an obligation to consider the impact of their pricing on the greater industry?

No one lives on an island. Whether we realize it or not, we’re all connected. Perhaps I see it that way because I come from a very small country. In the Netherlands, the Dutch can’t easily escape the consequences of their actions. The behavior of one company or one person even, can affect society as a whole. 

In the labor market, voice-overs belong to a rapidly growing group of independent contractors. I’ve always thought that this label was wrong. I prefer to call us interdependent contractors. We’re all linked by common causes, and individual actions influence those causes. What do I mean?

For one, all of us are training clients how to treat us.

Every time we quote a job, we’re giving out a signal to the industry: “This is what a job is worth. This is what I’m worth.” If we’re telling clients they can get more for less, we’ve just helped set a standard, and made our job a bit cheaper. Of course you may not see it that way, because it’s part of human nature to downplay the impact individuals have on their environment.

Millions of individual shoppers, for instance, neglect the fact that their plastic bags are responsible for the killing of marine life on a scale that’s unimaginable. But -as a wise man once said- if you believe that individuals have no influence on the system as a whole, you’ve never spent the night with a flea in your bed.

Here’s Michael’s next question:

Do talent have a responsibility to avoid doing business with sites or companies who promote poor pay standards?

As far as I’m concerned, there are many reasons to avoid working with certain companies. Perhaps they’re big polluters. Perhaps they use child labor. Perhaps they are run by a corrupt family. You’ve got to do your homework to find out. By working with those companies and sites, we keep them in business, thus enabling their practices.

Here’s the thing. I’m not going to tell you why and where you should draw the line. If you’re okay voicing a promotional video for a company that makes cluster bombs, that’s your choice. If you’re fine voicing a commercial for a fast food giant, go ahead -as long as you take some time to think about the ethical implications of what you’re doing.

In our line of work, a job is rarely “just” a job.

I will not lend my voice to video games that glorify gratuitous violence. As a vegetarian, I refuse to promote animal products, and as a non-smoker, I will never sing the praises of a tobacco product. For that, I am willing to pay a price. Sometimes it is a hefty price, because throughout my career I’ve had to say “No” to quite a few projects that would have paid the bills for many months.

My voice may be for hire, but my morals are not for sale.

So, do I think we have a responsibility to not do business with companies that rip us off? Absolutely! We’re either part of the problem, or we’re part of the solution.

What are some best practices you would like to see coaches and demo producers follow?

Number one: Don’t guarantee your students any work. ROI is not a given. There are very few shortcuts to success. Coaches and producers should stress that this is a subjective, unfair business. Get rich quick does not exist. They should educate their students about going rates, and professional standards.

Coaches and producers should carefully select whom they want to work with. They should not continue to take money from students that have no talent, or show little improvement, just because they’re paying customers. In my opinion, that’s unethical.

What expectations should talent reasonably have of talent agents and agencies?

An agent or agencies should offer opportunities that play to the strength of a particular talent. They should do the leg work, so the talent can focus on the job. Agents or agencies should also negotiate a decent rate. What else?

A good agent knows you better than you know yourself. A good agent sees potential, and hears things you yourself do not hear. A good agent helps you grow, and goes to bat for you.

A great agent has a unique in, into the market; something other agents may not have. I want an agent to be brutally honest with me, and to shield me from bad clients.

What is a reasonable commission for an agent, or other casting organization to take?

Anywhere between ten and twenty percent.

What are some red flags to watch out for when seeking agency representation?

Agents charging a fee for representation: “I’ll represent you if you pay me 250 bucks!”

Another red flag points at agents that send out jobs every other agent sends out. That’s lazy. Also keep an eye out for agents that are never available, and never give you any feedback.

What level of transparency should we expect from online casting sites, and what does that look like?

A lot has been said about one of the biggest online casting sites operating out of Canada. Last year, Voices dot com (VDC) had a clear and controversial presence at VO Atlanta. This year, the conference organizers determined that VDC was no longer welcome at the table, because it “does not have the best interest of voice talent at heart.” The importance of that decision should not be underestimated, and the announcement was greeted with great applause.

As you may know, I have exposed VDC’s dubious business practices in the past, and part of their problem has to do with a lack of transparency. When asked why VDC would not be entirely open about the way they do business, I quoted psychologist Dr. Phil McGraw, who once said:

“People who have nothing to hide, hide nothing.”

An online casting site must be open about their business practices. Otherwise, it will lose the trust of its members. It has to be clear about the way auditions are offered, and to whom. Is everybody getting a fair chance, or is there a secret system limiting talent, lining the pockets of the people in charge?

A Pay to Play has to be open about how much a client is paying, how much the talent is getting, and how much is taken in by the casting site. That site should listen to feedback from its members, answer questions honestly and without spin, and refrain from double or triple dipping.

Is it reasonable for sites to charge both a membership fee and a commission?

Ideally, I believe a commission should cover all services provided by the online casting site. That way the site has an incentive to deliver, and make sure the talent gets paid a fair fee. Commission rewards positive action. The more a talent makes, the more the casting site makes.

Now, by using the commission model, an online casting site might start acting like an agent, and in the U.S. that’s not allowed. Remember though, that in most countries in the world there are no voice-over agents, so this is not as big of an issue as it may seem to some.

THE UNSPOKEN SIDE OF BUSINESS

During the panel discussion in Atlanta I noticed something I hadn’t noticed before: the ethical aspect of our business is not something we tweet about, or talk about on Facebook. Ethical issues are hard to put into 140 characters, or in a short status update. They often are complex, deeply personal, and seldom black or white.

Some people don’t give ethics much thought. If the money is good, they’ll take the job. Others feel that just because they’re the voice of a campaign, it doesn’t mean they have to agree with that campaign. They see themselves as voice actors, and actors merely play a role. That in and of itself, is a position based on a personal belief. 

One thing I know for sure, and from experience.

Once you decide where you draw the ethical line, you will be tested. Let’s say you don’t like the way animals are treated by the agricultural-industrial complex. The moment you decide not to promote anything having to do with animal abuse, you will get a request to do a commercial for a fast food company.

It’s the irony of life!

WILL YOU JOIN ME?

During VO Atlanta, many colleagues had a breakthrough moment, or even multiple Aha moments. Just look at your social media stream. People can’t stop posting about it. Something in them has changed as a result of this conference. A spark has been ignited, colleagues have become friends, and people no longer feel isolated.

Take my advice, and join that silly gang in 2018 (March 1-4). If you preregister now by clicking on this link, you’ll lock in the very best price. This offer is available until the end of the month.

I hope to see you there, and perhaps we’ll get another chance to talk about ethics!

Paul Strikwerda ©nethervoice

PS Be sweet: subscribe and retweet!

PPS The inimitable Peter O’Connell has penned a response to this post. Click here to read it. 


Paul’s Great Giveaway

by Paul Strikwerda in Articles, Book, Freelancing, Journalism & Media, Pay-to-Play, Promotion 15 Comments

The other day, one of my colleagues asked me an interesting question.

“Paul,” he said, “Why don’t you speak at voice-over conferences? I mean, we have a number of these events throughout the year, and you’re never on the program. Don’t you feel that you’re being ignored?”

“Not really,” I said. “You seem to think they should invite me. Why is that?” 

“Well, for one, you’ve published a pretty unconventional voice-over book this year. They always invite authors to these events. Secondly, your blog has thirty thousand subscribers. I don’t think anyone in our small industry has as many followers. Doesn’t that mean anything?

But more importantly, many see you as one of the thought leaders of our community. Weren’t you the guy who kind of discovered Studiobricks and the CAD E100S microphone? These days, most colleagues have either heard about them or got one. I think that’s pretty amazing.”

“That may be true,” I said, “but that doesn’t make me (keynote) speaker material. You’d be surprised how many people still believe that I live and work in the Netherlands! They’re not going to fly a Dutchman in to speak at a conference in the States. Even though I’ve been here since 1999 and I’m a U.S. citizen, the myth persists that I reside in Holland with one of my fingers stuck in a dyke.

Secondly, some of these conferences are organized and frequented by people I have managed to piss off in the past. I don’t think voices.com or any other Pay to Play will ever ask me to say a few words, or even write a guest post for one of their online publications. They’re probably too afraid I will say something that is less than flattering. And you know what? They’re right!

I don’t play the game that everything is hunky-dory in voiceoverland. I consider myself to be a positive person, yet, when I feel my colleagues are being taken advantage of, I can’t help but raise my voice. That’s how I was brought up.

Having a minister for a father has taught me that so-called authority figures are ordinary people like you and me. They fail from time to time. They love the limelight. They enjoy being looked up to. And many of them can’t handle criticism very well. They take it way too personally. But there’s more.

Throughout the years I have blogged about increasing voice-over rates, and raising professional standards. I’ve talked about coming together as a professional group, and about ways to counter the erosion of quality and the influx of cheap, ignorant amateurism. Some have seen that as an attack on the free market. Others believe I enjoy belittling beginners. You know better than that.

The way I see it, many conferences want to create an atmosphere of We’re one happy family. Look how wonderful it is to be in voice-overs! Imagine this silly Dutch guy walking in on his wooden shoes, creating controversy. Why doesn’t he go back to Europe where he belongs?”

My colleague chuckled. I continued:

“Here’s the thing. On one hand, we have a very supportive community. If you need a new pop filter, tons of people will tell you which one to get. But if you wish to create a strong, non-profit, member-driven international association of voice actors such as the world voices organization, most colleagues look the other way. What are they afraid of? A little bit of solidarity? Socialism? You tell me!

World Voices is trying to do what I have been doing in my blog for years: Empower and educate people; give them tools to stand out from the crowd. I guess empowerment and critical thinking isn’t that popular anymore. But I digress, don’t I?”

“You could say that,” said my colleague. “I was just wondering why you don’t speak at voice-over conferences. I really think you could shake things up a little.”

I paused for a moment. Then I said: “A prominent voice actor opened up to me recently, and confessed:

‘I considered inviting you to my event, but I was afraid you’d be too critical.’

That surprised me a little. Is that really how people perceive me? 

When I look back at all the stories I have written, most of them were about the business of being in business. I’ve written about selling, marketing, and about communicating with clients and colleagues. I just finished a six-part series on improving voice-over performance. None of that stuff I would label as controversial.

Even if I’ve been critical in some of my writings, why would that be a bad thing? Are we that insecure? As they say: Feedback is the breakfast of champions. It helps us learn and grow. Getting a kick in the pants may hurt little, but any coach knows it’s sometimes necessary for a student to make progress.”

My colleague nodded approvingly. I leaned forward, and whispered: “Do you want to know the real reason why I don’t speak at conferences?”

“Absolutely,” he answered. “I’ve been waiting for that.”

“It’s actually very simple,” I said with a smile. “I’m too shy and too modest.”

“Get out of here,” he responded.

“You? Shy and modest? You must be joking!”

“Guilty as charged,” I said. “However, with thirty thousand blog subscribers and counting, I do feel I have built up quite an audience. It’s my way of public speaking. And I’m not even charging for it. My blog is a platform I’m very proud of, and thankful for. And that’s why I want to give something back to my community.

Here’s the plan, Stan.

I’m going to ask my readers to nominate someone who -in their opinion- could really benefit from my book Making Money In Your PJs. It could be someone who’s struggling at the moment. It could be a beginner. It could be someone with talent but without any business acumen. Perhaps it’s someone who needs a little encouragement.

To keep it confidential, I want my readers to use the contact form on this website to send me the name and the email address of the person they’re nominating. No one else needs to know about it. (Please don’t nominate yourself. This is about giving, and not about getting.)

To celebrate reaching thirty thousand subscribers (and almost 1,000 Facebook fans), I will send at least thirty nominees a PDF copy of my book. Remember, that’s the edition with ten bonus chapters. The person receiving the book will not learn the identity of the person who nominated him or her. It’s like a secret Santa thing.”

So, if you’re reading these words and you have someone in mind, please let me know before December 1st. I’ll make sure they get a complimentary copy (I will not use the email addresses for promotional purposes).

And should you consider having me speak at your conference, rest assured that my bark is bigger than my bite.

As long as you don’t call me Shirley, these two lips from Holland promise to be on their best behavior.

Happy Thanksgiving!

Paul Strikwerda ©nethervoice

PS Within a week I received over 50 nominations! It is no longer possible to enter a name. Everyone will receive a PDF copy before December 7th. Thank you!