educating clients

The Customer Is Always Right

by Paul Strikwerda in Articles, Freelancing, Money Matters 17 Comments

Do you actually believe that?

I’m not buying it. Not even for a second.

Customers will do anything to get a discount, a freebie or something extra. At the end of the season they’ll return clothes that clearly have been worn, and ask for their money back. They’ll order a steak medium rare and want a comp because they say it was undercooked.

They don’t follow instructions, break the appliance and blame it on the manufacturer. What’s more, they’ll tell everybody on Facebook and Twitter about it.

Are those customers right?

I don’t think so.

Customers are calculating, conniving and…

Read the rest of this story in my new book. Click on the cover to access the website and get a sneak peek. Use the buttons to buy the book.

Making Money In Your PJs cover